Transcript PowerPoint 演示文稿 - Sodexo Site Portal

Front Line Staff Skills Training
一线员工技能培训
Why we train our site staff?
为什么培训我们的一线员工?
It Makes……
这会让……
Client Retention
客户保留
Professional
Service
专业化的服务
Customer
Satisfaction
顾客满意
Staff Sustainable
Development &
Retention
员工可持续发展 保留
Staff
Confidence
员工更加自信
Win – Win result of
Client, Customer,
Company and staff
客户、顾客、
公司、员工
共赢
So… We developed below trainings for front line staff
因此，我们为一线员工开发了以下培训
Fun Foreign Language
趣味外语
Service Etiquette & Complain
Solving
服务礼仪&投诉处理
Basic Makeup Skills
基础妆容技巧
Cook & Pastry Cook Training
厨师 & 点心师培训
Fun Foreign Language
---Get You Closer with Customer
帮助你拉近与顾客的距离
Fun Foreign Language
趣味外语
Basic Makeup Skills
Training Objective:基础妆容技巧
communicate with customer in simple English
培训目标: 用简单的英语与顾客交流
Training Content: Greetings & Terminologies
培训内容：打招呼语句，专业词汇拓展
Service Etiquette &
Solving
服务礼仪&投诉处理
Target Group: Front line staff without English skills
目标学员：零基础 一线服务人员
Complain
Cook & Pastry Cook Training
Duration: 30 Mins-60Mins(depends
on No. of trainee)
厨师 & 点心师培训
培训课时：30分钟 -60分钟（依据学员人数）
Location: Site
培训地点：营运点
您好: 哈楼 Hello
谢谢 : 3Q
Thank you
猪肉: 破壳
Pork
牛肉：必福
Beef
鸡肉：齐啃
Chicken
Fun Foreign Language
趣味外语
Service Etiquette & Complain
Solving
服务礼仪&投诉处理
Basic Makeup Skills
基础妆容技巧
Cook & Pastry Cook training
厨师 & 点心师培训
Basic Makeup Skills
基础妆容技巧
--- You Could be More Confident
让你笑起来更自信
Training Objective: Look young and confident
培训目标: 看起来更年轻、更自信
Training Content: Basic Make up skills
培训内容: 粉底、眼妆、唇彩、腮红
Target Group: Ladies who has make up need
目标学员：有化妆要求的分店及办公室女员工
Duration: 30 Mins-60Mins(depends on No. of trainee)
培训课时：30分钟 -60分钟（依据学员人数）
Location: Site
培训地点：营运点
Beauty Time 美丽时分
Before/ 前
After/ 后
Fun Foreign Language
趣味外语
Basic Makeup Skills
基础妆容技巧
Service Etiquette &
Complain Solving
服务礼仪&投诉处理
Cook & Pastry Cook training
厨师 & 点心师培训
--- Make Your Service Popular
让你的服务倍受青睐
Training Objective: Serve professionally & solving
complain properly
培训目标: 掌握基础服务礼仪与投诉处理方法
Training Content: Welcome, complain solving & Greeting
培训内容: 迎、送客、投诉处理、路遇技巧
Target Group: Front line staff
目标学员：一线服务人员
Duration: 30 Mins-60Mins(depends on No. of trainee)
培训课时：30分钟 -60分钟（依据学员人数）
Location: Site
培训地点：营运点
Fun Foreign Language
趣味外语
Service Etiquette & Complain
Solving
服务礼仪&投诉处理
Basic Makeup Skills
基础妆容技巧
Cook & Pastry Cook training
厨师 & 点心师培训
Cook Training – Cook & Pastry Cook
厨师培训--- 厨师&点心师培训
---Help You Grow and Success
帮你成长、助你成功
Training Objective: Cooking skills matching new position
培训目标: 掌握与新岗位匹配的厨务技能
Training Content: Cooking skills
培训内容: 烹饪技巧
Target Group: Potential cook and pastry cook
目标学员：有成为厨师或点心师潜力的员工
Duration: 3 Months
培训周期：3个月
Deadline: April 18th,2014
报名截止日期：2014年4月18日
Contact Person/ 联系人：Sally ZHONG/ 钟生芳
Phone/ 电话：021-23256321
Email/ 邮箱：[email protected]