Transcript PLRB/LIRB Web Services: Maximize Your PLRB/LIRB Membership

PLRB Web Services
For
PLRB Affiliate Members:
Maximize Your PLRB
Membership
The PLRB Web site…
• . . . is located at http://www.plrb.org
• . . . requires a PLRB User name and Password.
The PLRB Affiliate Web site
Using the PLRB Web Site
At the PLRB Web site you can:
- Do Coverage and Educational Research
- Read current articles about recent case law,
database highlights, mold, and industry news
- Research Weather/Catastrophe claims
- Sign-up for PLRB meetings and seminars
Using the PLRB Web Site
- Review handouts from past meetings and
seminars (including the Claims Conference)
- Explore distance learning modules using the
ClaimStar distance learning modules
(coming soon) and ClaimsGuru
- Find a service provider for a particular
claim using our Locate Providers tool
- Plus much more…
Getting Started
• The PLRB Web site requires Microsoft
Internet Explorer 5.5 or above. Internet
Explorer comes packaged in the Windows
Operating System. A current copy of
Microsoft Internet Explorer can be
downloaded at no cost from the Microsoft
Web site located at
http://www.microsoft.com/ie
Getting Started
• The PLRB Web site also requires that you
have a user name and password in order to
view our materials.
• PLRB user names and passwords are
available at no charge for PLRB Affiliate
Member Company employees.
Obtaining a Password
• To get a password (or retrieve a lost
password), go to the PLRB Web site at
http://www.plrb.org and click on
‘Passwords’ in the top bar.
Obtaining a Password
Select “PLRB Affiliate Member Sign Up”
Obtaining a Password
• If you are signing up for a new username and
password you will be asked for a company e-mail
address. You cannot use a personal e-mail
address. Our system uses the host address.
• After putting in your company e-mail address,
click ‘Submit’ and you will be prompted to fill in
more information. Fill out the required fields and
click ‘Submit’ again. Your username and
password will be e-mailed to you shortly after.
Obtaining a Password
• Lost Password
If you have lost your user name and
password, you can retrieve it from our
system by simply clicking ‘Lost Password’.
You will be prompted for your e-mail
address and our system will e-mail your
username and password to you shortly after.
PLRB Home Page Description
PLRB Front Lines
• On a weekly basis, the PLRB staff works
diligently to prepare new articles for our Web site.
• The articles are located on the main page section
of the PLRB home page.
• Weekly articles include: Property Legal Updates,
Weather/EQ – Catastrophe, PLRB Publications,
President’s Corner, and Meetings & Seminars.
• We also prepare semimonthly “Test Your Claims
Knowledge” articles.
PLRB Front Lines
• All these articles are incorporated into an e-mail
publication list that we call “PLRB Front Lines.”
• When you sign-up for a username and password,
you are automatically signed up to receive this epublication.
• If you are not on our e-mail publication list, you
can get on it by calling us at (800)956-PLRB
(7572) or by clicking “My Profile” in the top bar.
Using the Left-Navigation Bar
• The bulk of PLRB tools are located within the
left-navigation bar (shown in the PLRB Home
Page Description).
• The left-navigation bar works hierarchically
allowing you to “drill down” to the tool you would
like to use.
• You begin this process by clicking on the major
heading in the left-navigation bar and it will
expand.
Using the Left-Navigation Bar
• You then “drill down” further or choose a
tool. You can tell if you have the ability
to drill down further through the
hierarchy by the symbol. If it is a
then you can drill down further. If you
see an icon that looks like , that is the
tool itself.
Weather/Cats Information
• You can research Weather/Catastrophe
information for a particular day by
clicking on Weather/Cats on the leftnavigation bar.
• You will options to: view
the main page; read the daily report;
quick search the catastrophe database;
do an advanced search of the catastrophe
database; and search the lightning
probability database.
New Weather/Cats Main Page
• Note: We are in the process of changing the
Main Page under the Weather/Cats section
of the left-navigation bar. Currently, you
are able to access all of the different
information by clicking on the heading at
the top of the page. When this page is
updated, we will incorporate a help page
that will explain how the new system
works.
Current Weather/Cats Main Page
Weather/Cats Information
• Basic information from the Weather/Cats
Main Page are the current lightning strike
chart, current U.S. radar, and any new
threats or severe weather announcements.
Weather/Cats Information
• Daily Report
The Daily Report feature under
Weather/Cats gives a current list of any
occurrences for the past 24 hours.
Weather/Cats Information
• Quick Search
The Quick Search function allows
the user to view the Daily Report
for a particular day or for a range
of dates.
Weather/Cats Information
• Quick Search
TIP: If you are looking for just a
particular date, type in the date
For both the Beginning Date and
End Date. Remember to use
MM/DD/YY format,
like the example (right).
Weather/Cats Information
• Advanced Search
Gives more options when searching for a
particular date or date range in the
Weather/Cats database. Other information
that can be accessed includes: desired peril;
desired state; desired city; desired ZIP code;
and occurrence number.
Weather/Cats Information
Weather/Cats Information
• Lightning Search
Allows searching a date or date range for
hourly images of lightning probability for
the continental United States. Remember to
use the MM/DD/YY format for your query.
Weather/Cats Information
• Lightning Probability Forecast
Under Weather/Cats you may also choose to
view Lightning Probability Forecast and
receive more detail about exact locations
where lightning will probably strike within
the next few hours.
Education Materials
• The PLRB Web site users can
access our Education Materials by
clicking on Education in the
left-navigation bar.
Education Materials
Options include:
• reviewing upcoming seminars
• viewing the Education database
• reviewing Seminar Handouts
• taking Distance Learning courses
Distance Learning
PLRB has been creating Distance Learning
modules for use by our members. Two
services we are currently offering are the
ClaimsGuru modules and the ClaimStar
modules (coming soon).
Distance Learning
ClaimsGuru
• ClaimsGuru modules, located on the leftnavigation bar under Education > Distance
Learning, give an in-depth discussion of a
particular topic.
• Currently, there are 24 modules located in
ClaimsGuru. We plan to incorporate more
modules in the future with a testing feature.
Distance Learning
• You are able to maneuver through the
ClaimsGuru module by using
ClaimStar
PLRB Affiliates also have access to the
ClaimStar Technical Reference information.
ClaimStar is one of the buttons in the leftnavigation bar.
ClaimStar
ClaimStar
Once in ClaimStar, you can
pick the section and page you
wish to viewby clicking on the
next to the
title.
Locate Providers
To locate a particular type of claims service
provider in a particular geographic area, use
the Locate Providers button on the leftnavigation bar.
Locate Providers
• Under Locate Providers, users
are allowed two choices –
“Search” and “Alphabetical list”
Using “Search” will search the PLRB Affiliate
members and Claimspages directory of service
providers.
The “Alphabetical list” will list PLRB Affiliate
members only.
Locate Providers
Using “Search” from Claimspages allows
you to “dig down” through options to
refine your search and find the provider
needed.
Locate Providers
• First choose the state where the provider is
needed.
Locate Providers
• Next select a city or county.
• Note the breadcrumb path at the top of the
Search page.
Locate Providers
• Finally, select a category for the service
needed.
Locate Providers
• Once you receive results, you will be able to
find a host of information.
• The level represents the particular
company’s affiliation with PLRB and
Claimspages
• Telephone number, longer description, Web
site, e-mail, and map are also available in
most instances.
LegalLegal
Updates
Property
Update
Get Summaries & Full Text of the Latest First-Party Insurance Cases
Test Your Claims Knowledge
C. Test Your Claims Knowledge
•a weekly quiz featuring brief claims-related questions
•followed by a brief analysis with links to documents
in PLRB’s database containing more in-depth analysis
PLRB Search
Training for the Internet
Contents of Search
Educational Materials
•
•
•
adjuster training materials
Claims Conference handouts
other claims handling information
Searching
What is Search?
searches for documents that have the same search term(s) in both text
and subject fields
Searching
How to Search
•
In the white box directly below “Search” type in term(s),
then hit “Enter” key on keyboard
•“vermin” and “raccoon*” are search terms used here
•the * added at the end of “raccoon” is a wild card expander
Viewing Search Results
Click:
•“Prev Match”
to see prior
term in doc
•“Next Match”
to see next
term in doc
Viewing Search Results
There are 2
Options to view
Search results:
1. Split-Screen
-shows portion of
document & list of
search results
(see previous slide)
2. Full-Screen
-shows 1document
only, w/o list of
search results
(depicted here)
Copying & Pasting
To paste some or all of a Search document into another document:
1. left click and drag mouse over portion of document you want copied
to highlight it
2. click “Edit,”and then click “Copy” in drop down box
3. open or switch to word processing document, place curser in location
of document where text is desired, click “Edit,” then click “Paste”
What to do if you have a
problem or suggestion?
The PLRB Web site was built with feedback
from its users. This feedback is always
encouraged. You will notice on the top bar
a button labeled “Feedback” that goes
directly to the PLRB Webmaster. If at any
time you find something isn’t working
properly or have a suggestion of ways to
make the PLRB/LIRB Web site more
efficient, do not hesitate to let us know.
Contact Information
• Phone: (888) 711-7572
• http://www.plrb.org