1. Summarize the elements of work flow
2. Describe how work flow is related to an
3. Define the elements of a job analysis, and
discuss their significance in human
4. Tell how to obtain information for a job
5. Summarize recent trends in job analysis.
6. Describe methods for designing a job so
that it can be done efficiently.
7. Identify approaches to designing a job to
make it motivating.
8. Explain how organizations apply
ergonomics to design safe jobs.
9. Discuss how organizations can plan for the
mental demands of a job.
Developing a Work Flow Analysis
Relationship of Job Requirements
Job Requirements to Other HRM Functions
Determine recruitment qualifications
Provide job duties and job
specifications for selection process
Provide performance criteria for
Determine training needs and develop
Provide basis for determining
employee’s rate of pay
The process of getting
Parts of a Job Description
• Job Information Section
• Job Summary Section
Job Description (cont’d)
• Tasks, duties, responsibilities (TDRs)
• Knowledge, skills, abilities (KSAs)
Approaches to Job Design
Job Satisfaction is Slipping
Designing Jobs That Motivate
• Job Enlargement
• Job Enrichment
Characteristics of a Motivating Job
Job Characteristics Model
– Skill variety
– Task identity
of the work
– Knowledge of
the results of
– Improved work
Designing Jobs That Motivate (continued):
• Telework – the broad term for doing one’s
work away from a centrally located office.
• Advantages to employers include:
– less need for office space
– greater flexibility to employees with special
• Easiest to implement for managerial,
professional, or sales jobs.
• Difficult to set up for manufacturing
Designing Jobs That Meet Mental
Capabilities and Limitations
• Work is designed to reduce the
information- processing requirements of
• Workers may be less likely to make
mistakes or have accidents.
• Simpler jobs may be less motivating.
• Technology tools may be distracting
employees from their primary task
resulting in increased mistakes and