Transcript OUTLINE EFFECTIVE INTERCULTURAL COMMUNICATION …

EFFECTIVE INTERCULTURAL
COMMUNICATION COMPETENCE
SKILLS AND TECHNIQUES
OUTLINE
Dr. Gabriella Kiss
Agenda
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Cultural norms and patterns
Benefits
Effective ways of listening
Techniques
Barriers to Effective Multicultural
Communication
Removing the barriers
Guidelines for multicultural collaboration
Questions
Cultural Norms and Patterns (by Jean Willis):
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Communication styles
Attitudes toward conflict
Approaches to completing tasks
Decision-making styles
Attitudes toward personal disclosure
Approaches to knowing
Benefits of Becoming a More Effective
Communicator in Culturally Diverse
Environments
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Enhanced individual and organisational
performance
Enhanced internal and external sensitivity
Improved productivity
Effective Ways of Listening
A. BARRIERS:
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Tendency to speak first
Negative perceptions
Faster processing of words in mind
Emotional noise
External noise
Internal noise
Effective Ways of Listening
B. METHODS TO ENHANCE EFFECTIVE
LISTENING
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Setting
Making efforts to listen
Active listening
Means to reinforce speaker
Considering non-verbal clues
Patience
Techniques to Make Your Message
Across during Conversation
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Speak clearly
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organise your thoughts
say what you want
get to the point
use short, familiar words
Speak openly
Speak inclusively
Check for understanding
Being Effective in Communication with
Ones whose Primary Language is
not English
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Be patient.
Find proper place.
Use active listening.
Avoid patronising manner.
Pay attention to non-verbal clues.
Don’t finish the person’s sentences.
Reduce your rate of speech, rephrase
statements
Barriers to Effective Multicultural
Communication
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Stereotyping
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Formation of “US” and “THEM” Groups
Preference for the In-group
Illusion of Out-group Homogeneity
Expectancy Confirmation
Lack of Understanding
Judgmental Attitudes
Removing Barriers in Human
Interactions
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Self-awareness
Empathy
Suspending judgement
Phenomenon of “Banding Together”
requires proactive opportunities to “break the ice”
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must be proactive and intentional
find similarities
Culture Shock
Guidelines for Multicultural
Collaboration
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Learn from generalisations.
Practice, practice, practice.
Keep questioning your way of communication.
Don’t blame anyone for breakdowns.
Listen actively and empathetically.
Respect other’s choices.
Stop making judgements.
Be prepared for a discussion of the past.
Be aware of current power imbalances.
Remember that cultural norms may not apply to
the behaviour of any particular individual.
Cultural expertise takes time!
Any Questions?
Thank You
for Your Attention.