Transcript Document
© 2012 Financial Operations Networks LLC
Branding Your Organization –
How to Keep Your
Organization Connected
www.TheAPNetwork.com
About Your Presenter
Ben Shaffer, APM
Accounts Payable Manager, Pacific Gas & Electric Company
Ben is the Accounts Payable Manager for Pacific Gas & Electric Company
(PG&E) in San Francisco, Ca. He is responsible for external payments to
vendors and other payees, employee expense reimbursements, P-Card and CCard program administration, escheatment, and accounting records
management. He directs a staff of 24 management and union-represented
employees with an annual budget of $2.5 million
Ben has more than 28 years of experience in accounting, finance, supply
chain, and information systems and has been directly responsible for
conceiving and leading PG&E’s automation and business process
improvement initiatives in Accounts Payable as well as other areas in finance
and supply chain. Ben holds a degree in Economics from the University of
California at Berkeley and is a certified APM.
Our Goal
Deliver accurate, timely costefficient payments to vendors in an
easy-to-understand process
Accounts Payable
Dashboard
January-2012
% On-time Payments
- Percent of Invoices Paid Timely
YTD
89.97%
Target (Greater than 94.00%)
Actual
89.97%
Trend
Invoices per FTE per Month
- # invoices per A/P FTE
YTD
3330
Target (Greater than 3875)
Actual
3330
Trend
Total Cost / Invoice
- Divides total A/P cost (def ined by monthly PCC cost) by the total number of AP invoices
YTD
$2.20
Target (Less than $2.05)
Actual
$2.20
Trend
% Blocked Invoices
- Total blocked invoices per total PO invoices
YTD
2.92%
Target (Less than 3.00%)
Actual
2.92%
Trend
% Electronic Invoices
YTD
90.84%
Target (Greater than 92.00%)
Actual
90.84%
Trend
Discounts Earned Per Month
- Dollar amount of early payment discounts captured (in millions)
YTD
$3.4M
Target (Greater Than $ 2.5M)
Actual
$3.4M
Trend
Volume Measures
Non PO Paper Invoices
Non PO Electronic
PO Paper Invoices
501
$368,703,058
###
7,188
$256,379,154
###
5,751
$90,797,009
###
PO Electronic
26,010
$237,575,405
###
Electronic Interfaces
28,809
68,259
$316,234,774
$1,269,689,400
###
# Average speed answered (ASA)
Target (< 30 seconds)
41
58
70
50
30
25
35
46
Non PO
Electronic
11%
Non PO
Paper
Invoices
Electronic 1%
Interfaces
42%
PO Electronic
38%
Combined % IVR & PAID calls answered
Target (> 90 %)
87.57%
95%
41
17
90%
94.08%
Oct
Nov
Dec
Jan
Aug
Sep
Oct
Nov
Notes
% Invoices paid timely is low er this month due to blocked invoices, missing invoices, or invoices received late f rom the vendor.
# of invoices per A/P FTE is low er by 1.8% this month due to increase of total invoices processed in the month of January by 4.7%.
% Electronic Invoices is low er this month due to increase of total invoices processed in the month of January by 4.7%.
Metric Updated as of 2/9/2012
88.57%
87.57%
Dec
Jan
85.74%
80%
Sep
92.00%
90.90%
85%
10
Aug
PO Paper
Invoices
8%
Keeping It Moving
Paperless P-Card
New Concur Platform
Changed RFC vendor
Implemented OCR
Department Certification
Customer Service Principles
Our team
30
25
12
1/2
Branding with Head
Know your strengths
Keep the end in sight
Clearly define your goals, mission
and values
Branding with Heart
Collaborate for success
Love to learn
Become a servant leader
Branding with “Gut”
Take the initiative
Reinvent yourself
Chart your own course
Branding with Feet
Be the leading change agent
Fight for the good cause
Help others to achieve success
So How’d We Do?
Payment Error Rate = 0.00016%
On-Time Payments = 93.57%
% Available Discounts Captured = 95.4%
Invoices per AP FTE per month = 3,691
If you don’t remember
anything else, remember . . .
1. Develop a sound operating plan
2. Define business metrics
3. Mentor/get mentored
Help
• “Now Discover Your Strengths” by Marcus
Buckingham
• “Made to Stick” by Chip Heath and Dan Heath
• “You’ve Got to Be Believed to Be Heard” by
Bert Decker
• “The Disney Way” by Bill Capodagli
• “Silos, Politics & Turf Wars” Paul Lencioni
• “Six Sigma for Dummies” by Williams, Gygi &
DeCarlo
• The Accounts Payable Network
• TAPN/IOMA Certification Program
Questions
© 2012 Financial Operations Networks LLC
Thank You!
For further information on this topic, contact
The Accounts Payable Network
2100 RiverEdge Parkway, Suite 1010
Atlanta, GA 30328
Contact: [email protected]
866-827-6389
770-984-1184
www.TheAPNetwork.com