Transcript Patrick Neyts, Vector Internationa

Dealing with problems
Grievance Mechanisms
Remediation
Patrick Neyts
Washington – April 19, 2006
21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
1
Remediation
Context
 Organisation weaken towards the
periphery
 Search for higher quality, shorter lead
times, less inventory and decreased
costs
 Audit/Policing/One-way fatigue
Remediation
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Know your audience
Focus on root causes and systems
Build on existing systems
Work collaboratively
 Build capacity
 Ensure stable relationship
! Apply change management21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
2
Remediation
Prioritisation of corrective actions
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Findings versus roots
Symptoms versus causes
Action versus impacts
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Legislation
Pre defined (Codes, Organisation
defined, frameworks, etc…)
Worker
Community
Project or theme
Risk
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 Importance analysis
21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
3
Grievance Mechanisms
Transparent but confidential
Communicated and trained
 Introduction of new employee
 Regular update
Action oriented
Linked to Freedom of Association
Collaborative solution seeking
Governance system
21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
4
Grievance Mechanisms
Include all employees
 Informalisation of workforce
Linked to complaints mechanism
 Community
 Other stakeholders
Evaluation
 Roots
 Impact
 Secondary consequences
21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
5
Dealing with problems
Problem = 3 I’s
Impact = Who affected
Investigation = What is root cause
Incidence = When/Where did problem
occur and how often
Current systems of evaluation
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Who are the stakeholders?
Who are the voiceless?
Applied to first and second tiers of chain
Most overlooked are the political, historic,
social and cultural factors
Internal culture that is able to
 Pro-actively engage and improve,
 Investigate and problem solve quickly
without blame
 Focus on systemic resolution 21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
6
Dealing with problems
Dispute resolution
! Is a process not an action
 Shared goals
 Avoid emotional language
 Concepts versus language
 Neutral third party
Content expertise
Dispute resolution experience
 Common created value solutions
21/07/2015
VECTRA International – Innovative consultancy in SR implementation
[email protected]
Tel: +32 2 649 32 59
7