Transcript Slide 1
Information Technology Nuts and Bolts Presented by Susana Ponte August 18, 2011 Overview • Technology Department Personnel • Forms and Internet Policy • Security • Contact Information Technology Department • IT Officer – Peter Santos – Strategic planning, assist the schools in the development of a School Technology Plan • Network Operations Facilitator – Susana Ponte – Oversee day to day operations of the network, support teams within the technology department • Help Desk - Cleora Francis-O’Connor – One of our main resources that covers the help desk • Technicians - David Curry, Rodney Wilson, Yomi Elemo, Julio Estrada, Tony Vasquez, Efrain Osorio, John Disano Technology Forms and Policy • System Access Form, SAF – Complete for all new employees or employee changes – Used to request network access, Lawson and REG • Software Installation Request Form, SIRF – Complete and submit to the help desk with the proper signatures for all software installations – Must include associated license agreement and media location • Internet Acceptable Use Policy, IAUP – Needs to be signed and returned by all students Security • Network Closets – Should be locked at all times – Hardware requires proper cooling • Login Credentials – Never share user name or password – Lock or log off of workstations when complete – Only student passwords were reset this year • Email – Delete e-mail from unknown senders – Do not send your network password via e-mail • Non-PPSD Equipment – Do not connect any non-PPSD equipment to the PPSD network • Reminder – Contact the help desk for removal of broken equipment and donations Technology Contact Information • Helpdesk • Email: [email protected] • Phone: 456-9142 • Reg Support • Email: [email protected] • Phone 456-9141, 9140 • Lawson Support • Email: [email protected] • Phone: 456-9142 • Orders Team • Email [email protected]