Transcript HMRC Trade Statistics

UK Overseas Trade Statistics:
The User Story
Published by:
Last Updated
HM Revenue & Customs – Trade Statistics
January 2015
Customer Services:
E-Mail:
Website:
03000 594250
[email protected]
www.uktradeinfo.com
INDEX
This guide has been prepared to help visitors to uktradeinfo.com understand
who uses trade data, what for, and what they think of it. How users engage
with HMRC is also explained. The guide is organised in the following
sections:
Section 1: Who are the users?
Section 2: How is the data used?
Section 3: How does HMRC engage with users?
Section 4: The user experience
HMRC - UK Overseas Trade Statistics: The User Story January 2015
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Section 1: Who are the users?
HMRC - UK Overseas Trade Statistics: The User Story January 2015
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Users of the Overseas Trade Statistics (OTS), Regional Trade Statistics (RTS)
and associated data produced by HMRC can be viewed as 5 main groups:
HMRC - UK Overseas Trade Statistics: The User Story January 2015
Section 1
Group 1 - Key Government Stakeholders
Group 2 - Other Government Users
Group 3 - Significant Commercial and Academic Users
Group 4 - Website Users
Group 5 - Casual Enquirers
3
Users of the Overseas Trade Statistics (OTS), Regional Trade Statistics (RTS)
and associated data produced by HMRC can be viewed as 5 main groups:
Group 1 - Key Government Stakeholders
Office for National Statistics (ONS)
Section 1
European Commission (Eurostat)
Dept. for Business, Innovation & Skills (BIS)
Org. for Economic Co-operation & Development (OECD)
United Nations
Group 2 - Other Government Users
Group 3 - Significant Commercial and Academic Users
Group 4 - Website Users
Group 5 - Casual Enquirers
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Users of the Overseas Trade Statistics (OTS), Regional Trade Statistics (RTS)
and associated data produced by HMRC can be viewed as 5 main groups:
Group 1 - Key Government Stakeholders
Group 2 - Other Government Users
Section 1
Welsh Government
Dept. of Energy & Climate Change (DECC)
Dept. for Environment, Food and Rural Affairs (DEFRA)
Dept. for Transport
HM Revenue & Customs internal customers
Group 3 - Significant Commercial and Academic Users
Group 4 - Website Users
Group 5 - Casual Enquirers
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Users of the Overseas Trade Statistics (OTS), Regional Trade Statistics (RTS)
and associated data produced by HMRC can be viewed as 5 main groups:
Group 1 - Key Government Stakeholders
Group 2 - Other Government Users
Group 3 - Significant Commercial and Academic Users
There are over 50+ such users who are represented by the:
Section 1
International Business Statistics User Group (IBSUG)
(an affiliated member of the Royal Statistical Society’s Statistics User
Forum and StatsUserNet )
Which Includes…
- Data Retailers
- Trade Associations
- Freight Operators
- Universities and Researchers
Group 4 - Website Users
Group 5 - Casual Enquirers
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Users of the Overseas Trade Statistics (OTS), Regional Trade Statistics (RTS)
and associated data produced by HMRC can be viewed as 5 main groups:
Group 1 - Key Government Stakeholders
Group 2 - Other Government Users
Group 3 - Significant Commercial and Academic Users
Group 4 - Website Users
Section 1
uktradeinfo.com provides free and open access to
detailed trade data.
Usage data indicates from 1 January to 31 December 2014:
•190,980 unique visitors
•415,456 returning visitors
•49,337 data tables built using our interactive data tool
Group 5 - Casual Enquirers
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Users of the Overseas Trade Statistics (OTS), Regional Trade Statistics (RTS)
and associated data produced by HMRC can be viewed as 5 main groups:
Section 1
Group 1 - Key Government Stakeholders
Group 2 - Other Government Users
Group 3 - Significant Commercial and Academic Users
Group 4 - Website Users
Group 5 - Casual Enquirers
In 2014, approximately 14,000 enquiries and 380
bespoke data or analysis requests made to our
Customer Service team from:
- Government Departments
- Financial
- Importers / Exporters
- Press
- Researchers
- Academics
- General Public
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Section 2: How is the data used?
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•
The Client Management Network
•
The Quinquennial Review of the UK Intrastat Survey
…we have identified a variety of uses to which the UK OTS, RTS and associated trade
data is currently applied.
A selection of users identified from the 5 main user groups is displayed in the following
slide.
Note:
HMRC has a variety of channels it uses to engage with the 5 main user groups.
These will be covered in Section 3.
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Section 2
Using sources such as:
Please click logos for websites.
HMRC data is used as an economic
indicator by Eurostat (the EU
Statistical Office) and the European
Central Bank. Eurostat publishes EU
trade balance indicators, and makes
detailed EU Member States data
available on their ‘Comext’ website
The UN publishes trade statistics
from approx. 200 countries
(including the UK), on its
Commodity Trade Statistics
Database. OECD compare
worldwide trade performance.
Trade
Statistics
uktradeinfo.com receives 20,000 unique
DECC receives trade data specific to
visits each month from government, financial,
fuels and related commodity codes, using
import / export, press, research, academic and
them to verify data they receive from
general public sectors. Commercial uses of the
trade sources for policy monitoring
data have included monitoring the UK for
purposes. They also contribute to HMRC
import penetration, identifying future overseas
data quality assurance.
markets, and assessing lending and investment
The Welsh Government (WAG) use RTS
risk.
data as a component within its own trade
bulletin, specifically highlighting Welsh
exports.
Data Retailers use a variety of sources to
provide commercial data services to a wide
range of customers. Trade associations make
industry specific trade data available to their
members to monitor markets and performance.
Academics use trend data to contribute to trade
related research papers, and journalists
identify ‘high-interest’ trade performance to feed
current affairs news stories.
DEFRA uses trade in food, drink and animal feed data to inform
their trade policy, Common Agricultural Policy (CAP), and animal
health and welfare planning and decision making. The data are
also a component of DEFRA’s main statistical document,
‘Agriculture in the UK’, which informs industry members and
meets requirements under the Agriculture Act 1993.
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Section 2
The ONS use the trade data in the
preparation of the UK’s Balance of
Payment figures. The statistics are
regarded as an important economic
indicator of the performance of the UK,
and are of interest to HM Treasury, the
Bank of England and House of
Commons. Export data is used as an
indicator of the state of health of the UK
manufacturing industry.
BIS are the lead department for trade
policy and key stakeholders for the OTS
and RTS, of which they are the main
Government user. The data contribute to
BIS monitoring trade and trade policy for
the UK, the UK Government Office
Regions and devolved administrations.
BIS also has its own trade publications
under various classifications, to which
HMRC data contributes.
The UN View
The UN underlines that Trade Statistics are compiled to serve the needs of:
• Governments, the business community, researchers, the public at large
• Compilers of other economic statistics (e.g. the Balance of Payments and National Accounts)
• Various regional, supranational and international organizations
…and that the uses of Trade Statistics include:
• Establishing general economic policy (including. policies on sustainable development, Fiscal/ Monetary/
Structural and Sectoral matters and addressing issues of environmental and health concerns)
• Market analysis to find supply sources of foreign markets and, in combination with structural business
statistics, to determine traders’ economic characteristics
• Infrastructure planning (harbours, airports, roads etc.)
• Compilation of the import component of the various price indexes (e.g. cost-of-living indices);
• Input and forecasting into the framework of the system of National Accounts and Balance of Payments
• Establishing supply balances to monitor commodity markets (in areas such as Agriculture and Energy in
particular)
• Compilation of transport statistics
Source: The United Nations ‘International Merchandise Trade Statistics (IMTS): Concepts and Definitions 2010’
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Section 2
• Development of national, regional and international trade policy, including trade negotiations, monitoring
trade agreements and settling trade disputes
Commercial Users
The following 2 slides provide an insight to data usage from 2 key members of IBSUG:
Iron and Steel Statistics Bureau Limited (ISSB) www.issb.co.uk/global.html
ISSB Ltd is owned by the steel producing companies in the UK. Its primary function is to
collect and distribute data on the steel industry.
Other UK Stats
Steel
Producing
Companies
UK Customs
Data sourced
Data
Retailers
Section 2
Data Collected
Industry Totals circulated back
Confidential Reports
UK Trade Data
This data is useful in monitoring the UK market and individual companies’
market share. It provides companies with a measure of their performance.
•
•
•
ISSB collects global customs data related to the trade of steel and its raw materials.
The information is sold to numerous customers around the world.
This data is vital to understanding the global movement of steel and is used to monitor the
activity of various countries and regions. As it is a basic commodity, trade in steel gives an
indication of the condition of a country’s economy.
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Commercial Users (continued)
The Manufacturing Technologies Association (MTA) www.mta.org.uk
The MTA represents the UK machine tool and manufacturing technology sector.
A major function of the MTA is to promote increased trading opportunities for its
members. The Association has a dedicated business development department offering
a range of services to its members, including industry intelligence and statistics that
support international trade.
Imports / Exports
Data
- Individual product trade is tracked
- External markets are tracked
- Market size is calculated
- Machine tool demand is forecasted
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Section 2
It represents engineering based manufacturing and supports the advanced
engineering sector through lobbying, media contact and networking.
uktradeinfo.com Data Usage Metrics
In general, in 2014:
35,000 user sessions per month
14,700 subscribers to email Alert Service
23,879 Importers Details searches per month
57.4% return visits
78.8% of visits from UK
Top 5 visits from US, Germany, India, China
and France
Section 2
•
•
•
•
•
•
In a quarter:
•
•
•
•
12,334 visits to Build Your Own Tables
7,215 visits to OTS Non-EU Latest Release
7,594 visits to OTS EU Latest Release
3,062 visits to RTS Latest Release
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Section 3: How does HMRC engage
with users?
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HMRC Trade Statistics unit engages with and support its through:
1) A Client Manager Network
2) Working Groups
3) A dedicated Trade Statistics Customer Service Team
4) An Email Alert Service & News area
Section 3
5) Data & Service Feedback Templates
6) User Consultations
7) Surveys & Reviews
8) Joint Customs Consultative Committee
9) HMRC Complaints procedure
10)Trade Challenge process
The above channels are explained in the following slides
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Summary of User Engagement Channels
CLIENT MANAGEMENT & WORKING GROUPS
Other
Government
Casual enquirers
– data requests
OTS
&
RTS
Section 3
Significant commercial
& academic users via
IBSUG
Key stakeholders
– Eurostat & ONS
Web users
FEEDBACK – EMAIL ALERTS – CUSTOMER SERVICES
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(1)
Trade Statistics Client Management Network
•
Managing the interface between the customer and Trade Statistics unit teams.
•
Managing HMRC’s obligations to the customer (usually through a Memorandum
of Understanding) and reviewing satisfaction regularly.
•
Acting as a channel for the receipt of customer queries and requests and
ensuring action is taken to deliver an appropriate and timely response.
•
Acting as a channel for consulting the customer on significant business issues
and for User Consultation, Survey & Review etc.
•
Regularly sharing information and knowledge identified through customer
engagement with other Client Managers, Senior Managers and, where
appropriate, other customers
HMRC - UK Overseas Trade Statistics: The User Story January 2015
Section 3
Key users of UK trade data are allocated a dedicated, named Client Manager from within
the statistical staff of HMRC’s Trade Statistics unit. The Client Manager is responsible for:
19
(2)
Working Groups
HMRC staff are actively involved in the following stakeholder working groups:
•
Eurostat - Intrastat / Extrastat Committees and Working Groups
- representing the UK view in EU statistical policy developments
•
EU - Taxation & Customs Union (TAXUD) Committees and Working Groups
•
Section 3
- representing the UK view in commodity classification and duty liability matters
ONS Balance of Payments (BoP) Liaison
- working with the ONS to ensure appropriate trade input to the UK BoP figures
•
International Trade Statistics Expert Group
- representing the UK in pan-World policy discussion and good practice sharing
•
International Business Statistics User Group (IBSUG)
- representing HMRC in virtual plenary engagement with user body representatives
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(3)
Customer Service Team Support
HMRC provides a Customer Service team to support general users of trade data.
They assist users of uktradeinfo.com to:
The Customer Service team is available during standard business hours.
Click here for contact details.
In 2014 they addressed approximately 14,000 enquiries. 6,500 of these related to
published trade data, of which 380 resulted in the production of bespoke data,
detailed data analysis or quality investigation.
The Customer Service team facilitates a number of the other engagement and
feedback channels detailed in the following slides.
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Section 3
• Find and access data
• Build data tables
• Utilise the products and services provided.
(4)
Email Alert Service and News
HMRC operates a free email Alert Service from the uktradeinfo website:
A short email and web link to a related News item on the uktradeinfo (or partner) site is sent to
communicate cross-Government statistical and international trade related messages.
The Alert Service has 38 sectors covering topics such as:
UK trade data
Commodity classifications
HMRC regulations
DEFRA, ONS, BIS and European Commission content.
Section 3
•
•
•
•
The Alert Service is a key channel for
•
•
•
•
promoting data publication,
issuing Intrastat declaration reminders
encouraging input to User Consultations, Surveys and Reviews
obtaining informal feedback.
Approximately 14,700 customers subscribe to free alerts, including 960 for surveys and 2,439
for HMRC Public Notices.
Registration information.
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(5)
Data & Service Feedback Templates
uktradeinfo.com has a page feedback facility on the bottom of most pages, and a
site and service feedback form here. When the Trade Statistics Customer
Service team corresponds with users via email, the signature footer contains a
link to the feedback form.
Contact details for all owners of HMRC National Statistics are available on the
Statistics at HMRC page on the GOV.UK website.
Some examples of content we have published as a result of customer feedback
include:
• User survey
• Youtube tutorials for guidance on building trade data tables
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Section 3
In addition…
(6)
User Consultation
HMRC Trade Statistics unit consults data users both formally and informally.
Consultations are published in a dedicated area of uktradeinfo.com accessible
here.
Users are made aware of consultation exercises through:
Formal Consultations
These are bound by the Code of Practice for Official Statistics and Cabinet Office guidelines.
As such, they must be in a Clear, Concise and Accessible format, with a 12 Week Response
Period. The outcome of a formal consultation must be published.
Informal Consultations
These are also published in the dedicated area of uktradeinfo.com. Common examples
include amendment proposals for the Combined Nomenclature used by the EU for statistical
and tariff purposes, which in turn link to guidance on how users can make their own
proposals.
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Section 3
•Signposting on the website home page
•Circulation of email Alerts and News items
•Direct promotion to the Client Management Network.
(6)
User Consultation
HMRC Trade Statistics unit consults data users both formally and informally.
There is an area of uktradeinfo dedicated to Consultations.
•
Signposting on the website home page
•
Circulation of email Alerts and News items
•
Direct promotion to the Client Management Network.
•
Formal Consultations
o
•
These are bound by the Code of Practice for Official Statistics and Cabinet Office
guidelines. As such, they must be in a Clear, Concise and Accessible format, with a
12 Week Response Period. The outcome of a formal consultation must be published.
Informal Consultations
o
These are also published in the dedicated area of uktradeinfo.com. Common examples
include amendment proposals for the Combined Nomenclature used by the EU for
statistical and tariff purposes, which in turn link to guidance on how users can make
their own proposals.
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Section 3
Users are made aware of consultation exercises through:
(7)
Surveys & Reviews
In addition to formal consultations, the Trade Statistics unit periodically conducts
Surveys and Reviews of products and services.
These provide an opportunity to gauge the opinions of data providers/users and also help
identify issues for improvement.
Section 3
Surveys can be as simple as web pop-ups seeking views of web content and presentation.
Reviews tend to be more structured….
A recent example of a structured review was the Quinquennial Report.
This identified views on the cost effectiveness of this monthly statistical survey, the
outcome of which can be viewed in the dedicated User Consultation web area here.
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(8)
Joint Customs Consultative Committee (JCCC)
The JCCC is a joint HMRC / trade consultative committee established in 1969.
The purpose of the JCCC is to discuss proposals to change Customs
procedures, and documentation related to the entry and clearance of goods.
The JCCC provides HMRC with an opportunity to consider representations from
over 20 member associations via face-to face meeting and circulation of Customs
Information Papers.
Section 3
Issues pertaining to Customs procedures can have relevance to users as well as
providers of UK trade data. This is illustrated by the statistical and Customs
interest in Combined Nomenclature (CN) goods classification codes.
HMRC Trade Statistics unit promotes awareness of JCCC proposals, surveys and
issues by hosting relevant News and Consultation content and by issuing
appropriate email Alerts, as well as direct promotion to the Client Management
Network.
Representatives of the Trade Statistics unit and Customs personnel consult each
other on matters of common interest, ensuring their respective stakeholders
contribute to a cohesive UK view.
Members associations can be seen here.
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(9)
HMRC Complaints Procedure
HMRC encourages complaints as they provide an opportunity to identify things
that aren’t working well, and to be able to put things right, improving future
services for all customers.
HMRC’s complaints procedure can be viewed in detail on the Complain to HM Revenue
and Customs page on the GOV.UK website.
In the last year, HMRC Trade Statistics unit received no formal complaints regarding the
accuracy of specific detailed statistics. Complaints received are fully investigated and may
also be referred to the National Statistician’s Office for assurance regarding statistical
integrity.
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Section 3
HMRC has a single corporate complaints procedure that it encourages customers to use if
they have been unable to resolve their issue with the office they normally deal with.
(10)
Trade Statistics Trade Challenge Process
In 2014 HMRC received a total of 71 trade challenges. Due to the nature of the
challenges i.e. querying the commodity code, country, value, net mass, volume
or a combination of any of these fields, the investigations conducted
necessitated the checking of thousands of individual lines of data.
Amendment of data was conducted in line with the OTS Revisions Policy.
An list of revisions can be found on the suppression and revisions page.
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Section 3
HMRC have an established procedure for users to report and challenge
published trade data that they believe to contain anomalies. Information
regarding the specific data elements and why they are believed to be wrong, is
sent to the Customer Service team who will arrange for an investigation (subject
to available resource).
Section 4: The User Experience
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As demonstrated in Section 1 there are a variety of different users of OTS and
RTS data and a number of ways that HMRC engages with them – see Section 3.
The following slides provide a snapshot of the user perception, starting with some
feedback sound bites…..
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Section 4
These channels have provided useful insight into the user perception of the data
and service we provide.
Section 4
“Described by judges as ‘excellent and innovative’ and ‘a wonderful example
for other statisticians’, its design was based on extensive consultation with
users. It not only offers increased data availability but simplified data access,
improved data visualisation with time series, tabulation, charting and mapping
within an interactive multi-dimensional data cube, and enhanced table storing
and sharing capability for social media users. All of this was achieved with a
20 per cent cost saving. Judges particularly liked the facility for users to build
their own tables and charts from the extensive overseas trade database and
to share these via email and social media.”
RSS ‘Excellence in Official Statistics Award 2013’
Judging Panel citation
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Feedback Soundbites
“This information helps to inform the
priorities & risks of the reliefs that are
in the operational framework and
tactical plan.” Government user
“Excellent team to deal
with, most helpful.”
Detailed data user
“The data is particularly useful in
monitoring the UK market and the market
share of individual companies. It provides
the [member] companies with a measure
of their performance.”
Trade user
“The interactive database is absolutely excellent – first class job and very useful. I
found my way around the site quite easily. Help notes in the 3 different formats meant
my queries were immediately answered with very clear instructional guidance.
Promotion to other Trade Associations would be very useful. We should and could
make good use of the statistical information that HMRC has provided. Pass on my
congratulations to the team responsible.” Trade Association
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Section 4
“I have a small business and I am writing to you to say that
your website is very helpful to me. I hope the government
won't decommission your website. Please send my email to
the decision makers so they know how useful this website is
and how much we appreciate this.” Commercial data and guidance user
“The detailed trade data we use has improved,
but it still isn’t as accurate as we would like it
to be. We would like to work with you to
improve the data declared by our members
and published by you.”
Trade Association
"Consistent 1st class service
has always been provided.“
Bespoke data user
“I didn’t want to go away from your service without saying to someone how surprised and
pleased I was by the help I received from the person who happened to pick up my call.
Not only was I amazed that she had the patience to talk me through using the database
while I followed her instructions, she was good enough to check my findings and verify
them by carrying out the same searches as me, and delivering the proof by email. As a
journalist (not that she knew I was at the time) this was not only immensely reassuring
and useful but an almost unprecedented experience for me in dealing with a government
department. I am impressed, grateful and delighted.” Journalist
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Section 4
“HMRC are thanked for their
comprehensive investigation and
top quality service”. Government user
“If we lost the data it would
affect the quality of our
decision-making and policy
work.” Government user
“The data is essential to us as it is the only
source of information that allows us to profile
third country trade by business type, region etc.
and its importance is recognised by business
heads across HMRC.” HMRC user
“An excellent official UK
import and export
resource.” Commercial user
"Overall very impressed.”
Web user
"Excellent service from
very helpful staff.“ Journalist
Section 4
“Thanks very much – a very useful response.
Tell me how I email your boss, you’re the most
helpful person I’ve ever dealt with in a
government department!” New data user
"I have always found your
people helpful but their
demeanour and perhaps scope
(resources) for helping just gets
better every year.“ Casual data enquiry
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Website Referrals
A growing number of worldwide websites link to uktradeinfo.com as a useful
source for trade data, information and guidance. Sample introductions include...
Section 4
“Not your average resource. This cheeky little
chappy is actually an HMRC site in possession of
a whole lorryfull of import/export statistics. You
can use it to do (pretty darn advanced) research,
but also find things like the right commodity
code for your goods or the right airport or
seaport code.”
“In the UK there is a site called uktradeinfo,
where you can track imports and exports into
the EU by customs tariff. To give an example,
a few years ago one of my clients was able to
gather information on the movement of an
uncommon chemical into the UK which from
his market knowledge enabled him to
extrapolate information on competitors and
get a better price from his supplier as he was
able to see the total value of the import.”
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The Eurostat (EU Statistical Office) View
Eurostat carries out an annual quality assessment of Member State’s
international trade data. Click here for the latest UK assessment.
Eurostat also:
• publish an annual Quality Report available here.
• have a rolling programme of assessment visits to Member States. The report
from the last UK visit (July 2009) can be viewed here.
Summary comments included:
 “Eurostat concluded that the UK was very compliant and respected the
requirements of trade statistics legislation.”
 “Eurostat praised HMRC for its recurring willingness to support and
assist in initiatives concerning innovation, changes of legislation and
burden reduction.”
 “The positive relations between trade statistics and customs - both within
HMRC - were highlighted as a catalyst to solutions to Extrastat issues.”
 “Dissemination appears very much tailored to the need of users
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Useful International Resources
Eurostat Comext website:
http://epp.eurostat.ec.europa.eu/newxtweb/
UN Commodity Based Trade Database (ComTrade):
http://comtrade.un.org/db/
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Thank you
uktradeinfo Customer Services
HM Revenue & Customs
Alexander House, 3NC
21 Victoria Avenue
Southend on Sea
SS99 1AA
Telephone no.
Email address
03000 594250
[email protected]