Transcript HMRC Case Study - Phil Pavitt

HMRC Case Study
Phil Pavitt, Director General for
Change and CIO, HM Revenue &
Customs
UNCLASSIFIED
HMRC’s IT Function
1 billion
transaction
s
processed
per year
608m
images
printed
per year
75,000
import /
exports
every day
600+ Systems
2,000
Blackberry’s
55m
employer
PAYE
returns
processed
each year
10,000
Printers
HMRC
Website
31st Jan 11 –
3rd busiest
In the world
1,100
Interfaces
6.9m (78%) of Self
Assessment Returns
filed online
80,000
Desktops
In 10/11 HMRC
collected £468.9bn
in revenue & issued
£40bn in
entitlements
7m Tax Credits renewals
processed
6,000 Data Centre
Servers
1.2 trillion banking
transactions via
Government Banking
System
200m
calls
handled
each year
7,500
Laptops
450m
emails
sent per
year
Our Technology Challenges
Include:-
•
•
Huge, complex, ageing and costly IT estate
SR10 - increase yield by £20+ billion
- reduce costs by 25%
- deliver better services to our customers (internal and
external)
To meet these challenges we need to:-
•
•
•
•
Reduce our costs
Reduce the complexity of our IT estate
Increase our systems performance
Build platforms for the future
Our Tactical Solution
Reduce costs:-
•
Benchmarking & Tripartite – To engage with third party benchmark companies
to verify and validate or enable challenge of supplier costs
•
Consumption Unit Pricing – To show the costs of our IT and change the way
our costs are charged from a fixed to transactional basis
Reduce complexity:-
•
•
Introduce business process re-engineering
Cost Not to Exceed – To stop IT costs rising following change projects
Increase performance:-
•
•
•
•
User centric focus
25,000 new PCs,
New multi-functional printing devices
Improved video conferencing and telephony service
Build platforms for the future
•
Aurora transformation programme
Our Strategic Solution
To create One HMRC and deliver our challenging Spending Review
2010, HMRC has established these core building blocks:
•
•
•
•
•
•
Customer Centric Strategy
Organisational design
Higher emphasis on compliance and closing the tax gap
Better staff engagement and communication
Business Process Re-engineering
New IT Strategy (The13 Machine Strategy)
The 13 Machine Strategy
Component Integration (CI)
Customer Identity
Portal
Advisor Interaction
Business Process & Decision Management (BPDM)
Caseflow
Rules Engine
Excite
Benefits & Credits
NPS
Enterprise Tax Management
Platform (ETMP)
ERP
Connect
Data Warehouse
Enterprise Content Management
Working with Suppliers ….
• HMRC recognises key strategic suppliers are fundamental
to the IT changes that were always needed but are now
enhanced by the SR10 challenges
• HMRC is looking to build deep and strategic supplier
relationships at all levels, not just within IT
Thank you