Transcript The Digital Divide Initiative

New
ITOperating
Operating
IT
Models
Models
New IT Operating Models
Edward G. Happ
Global CIO
March 2014
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
Traditional IT Operating Model
“Plan/Build/Run is a mantra espoused by IT research
firms as the ideal operating model for successful IT
shops.” --Mark Settle, chief information officer at BMC Software*
*Mark Settle, “Broker/Integrate/Orchestrate: The New IT Operating
Model,” Forbes, 14 May 2012.
http://www.forbes.com/sites/ciocentral/2012/05/14/brokerintegrateorc
hestrate-the-new-it-operating-model/
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
Control of the IT Stack has Changed
“Historically, IT has not only controlled the hardware
and software in the data center, but also the delivery
channels for connecting end users to data center
resources.” --Mark Settle
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
Innovation at the margins
Local innovation is more likely
and sustainable at the outer
layers of IT delivery
Historical IT – all
components provided
User Devices
User apps
Network
Current Era – Users bring
their own devices and apps
Future Era – Users bring
their own networks
Enterprise apps
Data
External crowd-sourced data is
pushing the internal data paradigm
www.ifrc.org
Saving lives, changing minds.
Standard core – it is unlikely
users will have or should have
their own Finance, HR, Supply
Chain, and Legal
applications and data
New
IT Operating
Models
Legacy Competencies
“Employing a Plan/Build/Run model to deploy critical
business systems in the 21st century is a little like employing
horse cavalry units to fight battles in World War II. These
legacy competencies are simply not relevant in a world of
virtualized business applications, ubiquitous personal
devices and infrastructure-as-a-service.” --Mark Settle
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
A New IT Operating Model?
“Broker/Integrate/Orchestrate”
Brokering will replace Planning. “In the new world,
software and infrastructure service vendors will offer
preassembled capabilities that can be inspected or
tested at the convenience of the planning team.”
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
A New IT Operating Model?
“Broker/Integrate/Orchestrate”
Integrate will replace Build. “Progressive IT shops will
adopt cellular manufacturing models in which security
engineers, data warehousing specialists and SOA
technologists work in concert to integrate new SaaS
and IaaS capabilities into the fabric of a company’s
business systems portfolio.”
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
A New IT Operating Model?
“Broker/Integrate/Orchestrate”
Orchestrate will replace Run. “Successful IT shops of
the future won’t have as many internal assets to
monitor, so they will be forced to do a better job of
monitoring end user experience (which, ironically, is
what end users have wanted them doing all along!)”
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
Sounds Like the NSKD Secretariat Model
Broker
Integrate
Orchestrate
> Mediate/Coordinate
> Consult/Advise
> Convene/Assure/Amplify
A function of the International Federation is to “act as the permanent body
of liaison, co-ordination and study among the National Societies and to
give them assistance” –Constitution, article 5, 1.A.a
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
How do we organize to deliver this shift?
IF…
Plan
Build
Run
> Broker
> Integrate
> Orchestrate
THEN…
What does the IT organization look like?
Does the ISops, ISapps, ISplan, SDesk model make sense?
www.ifrc.org
Saving lives, changing minds.
New
IT Operating
Models
“The Future is Already Here, It’s Just
Unevenly Distributed” –William Gibson
“Many small start-up companies have no internal data
centers, licensed software or custom-built applications.
They rely almost exclusively on SaaS tools and
infrastructure providers such as Amazon.com and
Rackspace to support their daily business operations and
product development activities.
www.ifrc.org
Saving lives, changing minds.
Bridging
the
New
Digital
Divide
IT Operating
Models
A “Think Week” Question
“If we started with a clean slate of no technology, what would we
create that would be new or different, and what would we do the
same? How far could we get for free”
Use what is readily available
Rent all infrastructure and SaaS apps so that we pay for what
we need when we need it



Take advantage of world class technology managed by organizations
whose business it is to do so.
Cut customization 80%


modify business processes to match apps with best practices from a broad
customer base;
 reduce app size to specific functions.

Focus on 80% solutions instead of 98% solutions
FOR FURTHER INFORMATION ON THE DIGITAL DIVIDE INITIATIVE ,
PLEASE CONTACT:
IFRC INFORMATION SERVICES DEPARTMENT
ED HAPP, HEAD OF ISD & GLOBAL CIO
TEL. : +41 022 730 4365
EMAIL: [email protected]
THIS PRESENTATION IS PUBLISHED BY
INTERNATIONAL FEDERATION OF
RED CROSS AND RED CRESCENT SOCIETIES
P.O. BOX 372
CH-1211 GENEVA 19
SWITZERLAND
TEL.: +41 22 730 42 22
FAX.: +41 22 733 03 95