Transcript Emotional Intelligence

Welcome
Croeso
Ian Govier
(Facilitator)
opportunitynowhere
Nursing &
Health Care
Challenges!
Permanent White Water
Like a tip of a great iceberg,
the true significance of our
emotional intelligence is
only now being uncovered
(Dr.Stephen R. Covey, 2004)
The Constants
 Change
 Choice
Principles
(Covey, 2006)
Between what happens to us
and our response to it….
…..is our freedom to
choose our response
We have some choices:
GET ORGANIZED
or
‘go with the flow’
What is
Emotional
Intelligence?
‘…the capacity for recognising
our own feelings and those
of others, for motivating
ourselves and for managing
emotions effectively in
ourselves and others.’
(Power et al, 2004)
In other words, EQ is about……
• Knowing how you and others feel and
what to do about it;
• Knowing what feels good and what feels
bad, and how to get from bad to good;
• Possessing emotional awareness,
sensitivity and the management skills
that will help us to survive & thrive in the NHS.
The Components of
Emotional Intelligence (EQ)
•
•
•
•
Self-Awareness
Self (Emotion) Management
Social Awareness
Relationship Management
Self-Awareness
• Emotional self-awareness
• Accurate self-assessment
• Self-confidence
How are
you feeling?
(naming and describing your emotions)
Self-Management
•
•
•
•
•
Emotional self-control
Transparency
Adaptability
Achievement orientation
Optimism
Social Awareness
• Emotional self-awareness
• Organisational awareness
• Self-confidence
Relationship Management
• Influence
• Developing others
• Inspirational leadership
• Change catalyst
• Conflict management
• Teamwork & collaboration
Realtionship Management
The ‘DESC’ Script
• Describe the situation
• Express how you FEEL
• Specify what you want
• Consequences which will result,
negative and/or positive
The Components of
Emotional Intelligence (EQ)
•
•
•
•
Self-Awareness
Self (Emotion) Management
Social Awareness
Relationship Management
What will
I do differently
as a result
of this workshop?
Ten Habits of Emotionally
Intelligent People (Hein, 1999)
• Label their feelings, rather than labelling people
or situations
• Distinguish between thoughts and feelings
• Take responsibility for their feelings.
• Use their feelings to help make their decisions
• Show respect for other people’s feelings
Ten Habits of Emotionally
Intelligent People
• Feel energised not angry
• Validate others’ feelings
• Practise getting a positive value
from their negative emotions
• Don’t advise, command, control,
criticize, blame or judge others
• Avoid people who invalidate them
or don’t respect their feelings
Beware…
‘stuff’
happens!
Emotional Intelligence
– the ‘bottom line’
• improved work performance;
• more effective leadership;
• better teamwork;
• improved motivation;
• enhanced innovation;
• restored trust.
Diolch
Website: www.ctrtraining.co.uk
http://www.ctrtraining.co.uk/resources.php
Thank You
Ian Govier
(Facilitator)