Workplace Management - Indiana University of Pennsylvania
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Transcript Workplace Management - Indiana University of Pennsylvania
Safety Management
What is Management?
The science of getting things done through
other people.
Management Roles:
Designer of programs
Administrator of programs
Auditor of programs
Evaluator of programs
Keys to Management Performance
Management must create the environment
to motivate workers
Selection of the right: person, job and
environment
Behavior and interpersonal
skills essential
Human Behavior and Safety
“The Troubled Employee”
an employee whose personal problems
interfere significantly with job
performance.
How does the troubled employee effect the
organization?
Human Behavior and Safety
Psychological factors that influence safe
behaviors:
Individual Differences
Motivation
Frustration and Conflict
Employee Attitudes
Human Behavior and Safety
Stress in Workplace !!!!
Examples?
Who creates them?
Effects on safe behaviors?
Coping with stress?
Human Behavior and Safety
Safety Techniques to Address Human Behavior:
educating employees in proper safety
methods
observing/discussing and measuring safe
behaviors as the occur
reinforcing safe behavior
Human Behavior: Creating Change
A company with a strong safety culture typically
experiences few at-risk behaviors, consequently they
also experience low accident rates, low turn-over, low
absenteeism, and high productivity.
Top management support of a safety culture often results
in acquiring a safety director, providing resources for
accident investigations, and safety training.
Human Behavior: Creating Change
Ultimately, safety becomes everyone's
responsibility, not just the safety director's.
Management and employees are committed
and involved in preventing losses.
Safety Leadership
What makes people want to follow a
leader?
Why do people reluctantly comply
with one leader and passionately
follow another to the ends of the
earth?
6 C’s of Leadership
Character
Charisma
Commitment
Communication
Competence
Courage
What do the letters
L-E-A-D-E-R mean?
6 important things that all
leaders do:
Listen and Learn from others
Energize the organization
Act for the benefit of everyone
Develop themselves and others
Empower others to lead
Recognize achievement
Listen and Learn from others
Adopt the 2/1 rule
Listen to what is NOT being said
Let others speak first
Encourage people to dump on you
Learn from failures
Promote a “culture of learning”
Listen to yourself
Energize the organization
Share successes
Encourage people to meet and mingle
Develop a plan that does away with
“isolationism”
Plan timely development sessions to
recharge your members
Use humor liberally
Act for the benefit of everyone
Just do it!
Set the example: Walk the talk
Be willing to make the tough decisions
Go on a problem hunt
Remember “The Hard Right”
Be a champion
Develop themselves and
others
Think!
Know thyself
Be driven by vision, but willing to
nurture the ideas and talents of others
Demonstrate a willingness to teach
others
Be honest
Tell others what you expect
Empower others to lead
Ask others to “drive for a while”
Foster and encourage cooperation
Learn to manage a diverse team
Learn to let go
Delegate responsibility . . . & authority
Anticipate problems and head them off
before they occur
Focus on results
Recognize achievement
Good ideas and good people need to be
noticed
Remember that recognition is critical
to self-esteem
Be sensitive to those who don’t like a
fuss
Make a big deal of achieving goals
Remember that people marry people,
not organizations
Introduction
Research indicates several benefits to
companies who establish effective worker
safety and health programs:
Reduction in the extent and severity of work-related injuries
and illnesses
Improved employee morale
Higher productivity
Lower workers’ compensation costs
Introduction
An effective safety and health program makes
all the difference in preventing injuries and
illnesses in the workplace. The result is lower
accident-related costs.
Other benefits include:
Reduced absenteeism
Lower turnover
And it's the right thing to do.
Integrated Approach to Health
and Safety Programs
The best Safety and Health Programs involve
every level of the organization, instilling a
safety culture that reduces accidents for
workers and improves the bottom line for
managers.
To be most effective, safety and health must
be balanced with, and incorporated into, the
other core business processes.
Major Elements
Keys to an effective program:
Establishing program objectives
Establishing organizational policy
Establishing responsibility
h
Management commitment and employee
involvement
Worksite analysis
Hazard prevention and control
Safety and health training
Establishing Program Objectives
Some objectives may include:
Gaining and maintaining support at all levels
Motivating, educating and training to recognize,
report and correct hazards
Engineering hazard controls into the design
Providing a program of inspection and
maintenance
Complying with safety and health standards
Educating staff
Establishing Organizational Policy
The policy statement should reflect:
The importance that management places on the
safety and health of its employees
Their commitment
An emphasis on minimizing incidents and losses
Their intent to comply with standards
The need for leadership, participation, and
support of entire organization
Establishing Responsibility
Management Commitment
Have monetary resources
Provide motivation to get things done
Leadership
Management Commitment
Show commitment to safety
Safety and health policy statement
Clear program goals and objectives
Visible involvement in program
from top management
Management Commitment
Assignment of safety and health
responsibilities
Clear communication of program goals
Management Commitment
Provide adequate authority to responsible
personnel
Hold managers, supervisors and employees
accountable for meeting their responsibilities
Measure/evaluate program
Establishing Responsibility
Other roles:
Housekeeping and Maintenance
Purchasing Agents
Employees (to come…)
Employee Involvement
Active role for employees:
Workplace inspections
Hazard analysis
Development of safe work rules
Training of coworkers & new
hires
Safety Committees
PRO’s
Provides active
participation and
cooperation
Serves as a forum for
discussion/facilitate
communication
Employees can
communicate problems
openly
Combined knowledge base
Produce effective solutions
CON’s
Can be unproductive and
ineffective
Safety Committee Responsibilities
Evaluate effectiveness of safety programs
Detect unsafe conditions and practices
Improve safety policies and regulations
Recommend control measures
Assess the implications of changes in work
tasks, operations, and processes
Compile and distribute information to
employees
Analyze incident and injury data…
Group Activity
Get in groups
Select an industry (e.g., healthcare, steel manufacturing, food
manufacturing, construction, etc.)
As a group, determine the following:
Who is on the committee
Why/how they can contribute
Who leads the committee
What issues will you discuss
How is the information relayed from the committee to employees
Do you have any “sub-committees”
Establish a mission statement
How often will you meet
What times will you meet