Transcript Workplace Management - Indiana University of Pennsylvania

Safety Management
What is Management?
The science of getting things done through
other people.
Management Roles:
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Designer of programs
Administrator of programs
Auditor of programs
Evaluator of programs
Keys to Management Performance
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Management must create the environment
to motivate workers
Selection of the right: person, job and
environment
Behavior and interpersonal
skills essential
Human Behavior and Safety
“The Troubled Employee”
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an employee whose personal problems
interfere significantly with job
performance.
How does the troubled employee effect the
organization?
Human Behavior and Safety
Psychological factors that influence safe
behaviors:
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Individual Differences
Motivation
Frustration and Conflict
Employee Attitudes
Human Behavior and Safety
Stress in Workplace !!!!
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Examples?
Who creates them?
Effects on safe behaviors?
Coping with stress?
Human Behavior and Safety
Safety Techniques to Address Human Behavior:
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educating employees in proper safety
methods
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observing/discussing and measuring safe
behaviors as the occur
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reinforcing safe behavior
Human Behavior: Creating Change
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A company with a strong safety culture typically
experiences few at-risk behaviors, consequently they
also experience low accident rates, low turn-over, low
absenteeism, and high productivity.
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Top management support of a safety culture often results
in acquiring a safety director, providing resources for
accident investigations, and safety training.
Human Behavior: Creating Change
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Ultimately, safety becomes everyone's
responsibility, not just the safety director's.
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Management and employees are committed
and involved in preventing losses.
Safety Leadership
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What makes people want to follow a
leader?
Why do people reluctantly comply
with one leader and passionately
follow another to the ends of the
earth?
6 C’s of Leadership
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Character
Charisma
Commitment
Communication
Competence
Courage
What do the letters
L-E-A-D-E-R mean?
6 important things that all
leaders do:
Listen and Learn from others
Energize the organization
Act for the benefit of everyone
Develop themselves and others
Empower others to lead
Recognize achievement
Listen and Learn from others
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Adopt the 2/1 rule
Listen to what is NOT being said
Let others speak first
Encourage people to dump on you
Learn from failures
Promote a “culture of learning”
Listen to yourself
Energize the organization
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Share successes
Encourage people to meet and mingle
Develop a plan that does away with
“isolationism”
Plan timely development sessions to
recharge your members
Use humor liberally
Act for the benefit of everyone
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Just do it!
Set the example: Walk the talk
Be willing to make the tough decisions
Go on a problem hunt
Remember “The Hard Right”
Be a champion
Develop themselves and
others
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Think!
Know thyself
Be driven by vision, but willing to
nurture the ideas and talents of others
Demonstrate a willingness to teach
others
Be honest
Tell others what you expect
Empower others to lead
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Ask others to “drive for a while”
Foster and encourage cooperation
Learn to manage a diverse team
Learn to let go
Delegate responsibility . . . & authority
Anticipate problems and head them off
before they occur
Focus on results
Recognize achievement
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Good ideas and good people need to be
noticed
Remember that recognition is critical
to self-esteem
Be sensitive to those who don’t like a
fuss
Make a big deal of achieving goals
Remember that people marry people,
not organizations
Introduction
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Research indicates several benefits to
companies who establish effective worker
safety and health programs:
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Reduction in the extent and severity of work-related injuries
and illnesses
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Improved employee morale
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Higher productivity
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Lower workers’ compensation costs
Introduction
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An effective safety and health program makes
all the difference in preventing injuries and
illnesses in the workplace. The result is lower
accident-related costs.
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Other benefits include:
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Reduced absenteeism
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Lower turnover
And it's the right thing to do.
Integrated Approach to Health
and Safety Programs
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The best Safety and Health Programs involve
every level of the organization, instilling a
safety culture that reduces accidents for
workers and improves the bottom line for
managers.
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To be most effective, safety and health must
be balanced with, and incorporated into, the
other core business processes.
Major Elements
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Keys to an effective program:
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Establishing program objectives
Establishing organizational policy
Establishing responsibility
h
Management commitment and employee
involvement
Worksite analysis
Hazard prevention and control
Safety and health training
Establishing Program Objectives
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Some objectives may include:
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Gaining and maintaining support at all levels
Motivating, educating and training to recognize,
report and correct hazards
Engineering hazard controls into the design
Providing a program of inspection and
maintenance
Complying with safety and health standards
Educating staff
Establishing Organizational Policy
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The policy statement should reflect:
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The importance that management places on the
safety and health of its employees
Their commitment
An emphasis on minimizing incidents and losses
Their intent to comply with standards
The need for leadership, participation, and
support of entire organization
Establishing Responsibility
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Management Commitment
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Have monetary resources
Provide motivation to get things done
Leadership
Management Commitment
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Show commitment to safety
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Safety and health policy statement
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Clear program goals and objectives
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Visible involvement in program
from top management
Management Commitment
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Assignment of safety and health
responsibilities
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Clear communication of program goals
Management Commitment
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Provide adequate authority to responsible
personnel
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Hold managers, supervisors and employees
accountable for meeting their responsibilities
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Measure/evaluate program
Establishing Responsibility
Other roles:
 Housekeeping and Maintenance
 Purchasing Agents
 Employees (to come…)
Employee Involvement
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Active role for employees:
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Workplace inspections
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Hazard analysis
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Development of safe work rules
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Training of coworkers & new
hires
Safety Committees
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PRO’s
Provides active
participation and
cooperation
Serves as a forum for
discussion/facilitate
communication
Employees can
communicate problems
openly
Combined knowledge base
Produce effective solutions
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CON’s
Can be unproductive and
ineffective
Safety Committee Responsibilities
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Evaluate effectiveness of safety programs
Detect unsafe conditions and practices
Improve safety policies and regulations
Recommend control measures
Assess the implications of changes in work
tasks, operations, and processes
Compile and distribute information to
employees
Analyze incident and injury data…
Group Activity
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Get in groups
Select an industry (e.g., healthcare, steel manufacturing, food
manufacturing, construction, etc.)
As a group, determine the following:
 Who is on the committee
 Why/how they can contribute
 Who leads the committee
 What issues will you discuss
 How is the information relayed from the committee to employees
 Do you have any “sub-committees”
 Establish a mission statement
 How often will you meet
 What times will you meet