Transcript 海的舶覽會 台中縣梧棲鎮臨港路商圈輔導計畫

員工訓練與發展
教 師：林昌榮
員工訓練與發展
Employee Training & Development
Training
Education
Development
員工訓練與發展
Design Effective Training
(ADDIE Model)
Analysis
Design
Development
Evaluation
員工訓練與發展
Implementation
What is Needs Assessment?
 It is the process used to determine if
training is necessary.
 Needs Assessment typically involves
organizational analysis, person analysis,
and task analysis.
員工訓練與發展
The Process of Needs Assessment
Reason
Outcomes
Organization
Legislation
Analysis
Lack of basic skills
+
Poor performance
Person
New Technology
Analysis
Customer Requests
+
New Products
Task
Higher Standards
New Jobs
Analysis
員工訓練與發展
 What trainees need to
learn
 Who receives training
 Type of training
 Frequency of training
 Buy vs. build
 Training vs. other HR
options such as selection
of job redesign
Organization Analysis
 Company’s Strategic Direction
 Resources Available
 Attitudes of Managers and Peers
員工訓練與發展
Person Analysis
 Determining whether performance
deficiencies is a training problem
 Identifying who needs training
 Determining employees’ readiness
for training (verbal, quantitative,
reasoning, reading, ...etc.)
員工訓練與發展
Task Analysis
 Identifying the important tasks and
knowledge, skill, and behaviors
that need to be emphasized in
training training for employees to
complete their tasks
員工訓練與發展
Methods -- Observation
Disadvantages
Advantages
 Generates data relevant
to work environment
 Minimizes interruption
of work
 Needs skilled observer
 Employees’ behavior
may be affected by being
observed
員工訓練與發展
Methods -- Questionnaires
Disadvantages
Advantages
 Inexpensive
 Can collect data from a
large number of persons
 Data easily summarized
Required time
Possible low return
rates, inappropriate
responses
Lack details
員工訓練與發展
Methods -- Read technical
manual and records
Disadvantages
Advantages
 Good source of
information on
procedure
 Objective
 Good source of task
information for new jobs
May be unable to
understand technical
language
Materials may be
obsolete
員工訓練與發展
Methods -- Interview Subject
Matter Experts (SMEs)
Advantages
Disadvantages
 Good at uncovering
details of training needs,
as well as causes and
solutions of problems
time-consuming
Difficult to analyze
Needs skilled
interviewer
員工訓練與發展