Transcript Slide 1

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Hosted By: Daniel Koczwara
The Leader in
Long Range
Workplace Mobility Solutions
1
DuraFon Long Range Systems
Technical Training Overview
•
•
•
•
•
•
What makes EnGenius Different
DuraFon Technical Aspects
PBX Integration
Special Features of the 1x and PRO
Range Testing and Conducting a Site Survey
Installation considerations using the External
Antenna kit, Antenna Splitter, and LPK
• Helpful Hints and Troubleshooting
• Questions
2
What Makes EnGenius Different
• Awesome Range
– Much further range than any other cordless phone. Where other
systems need several AP’s, our system needs just one.
• Great Durability
– Drop tested from 6 feet on to a concrete floor 54 times.
• Flexibility
– Works behind any phone system.
– More than just a telephone. It also has Intercom and broadcast
(like 2-way radio but with a choice to page one, some, or all as
well).
3
Claimed Range
250,000 square feet
Retail Stores
Warehouses
Convention Centers
Manufacturing Plants
Distribution Centers
12 floors
Assisted Living
Hotels
Banks
Schools
Offices
3,000 acres
Farms
Self Storage
Marinas
Auto Rental and Sales
Sports Parks
4
How we get such amazing range
• Power is approximately 700mW (28.5dbm) for both handset and
base at 900MHz.
• Base station standard antenna is a 2dbi dipole (30.5dbm total)
and optional external antenna is 6dbi (approx. 34dbm ERP)
• The handset stubby antenna is 0.5dbi (29dbm total) and 2dbi for
the long antenna (31.5dbm total).
• Leading competitor phones operating in unlicensed bands have
output power below 300mW and are not typically at 900MHz
which means they require multiple AP’s for similar range.
• With the option of using the external antenna we gain additional
coverage
5
DuraFon Technical Aspects
• EnGenius phones have a digital FHSS RF signal at 902-928MHz
across 128 different channels hopping at a rate of 100 channels per
second = extremely secure.
• FHSS is less susceptible to multipath signal problems compared to
analog (single frequency) or DSSS devices
• The PRO uses TDMA technology to carry 4 concurrent calls using
just 1 RF signal (just one antenna from the base).
6
Why 900MHz?
900MHz?
Why
• Using the unlicensed 900MHz ISM band our product does not require
an FCC license to use or install
• There are 4 main available frequencies for cordless phone use.
900MHz, 1.9GHz (DECT), 2.4GHz, and 5GHz. Lower Frequencies
carry further and are less absorbed by objects such as drywall, trees,
wood, or even open air (free space path loss) than higher frequencies
• Will not cause or receive interference with other devices using these
other frequencies. Devices such as WiFi can be right near our device
without interference
• No channel reuse issues, sharing of bandwidth, QOS, or security
concerns as with VoWiFi phones
7
Interface Options
PBX/CO Interface
RJ11 Jacks (one jack per line/port)
Or
Connect RJ11 Cords to Base Ports
One cord per line/port
Crimp RJ11 connectors to 4pr cable
66M1-50
4X & PRO require (4) RJ11 Cords
1X system requires (1) RJ11 Cord
8
1-Line or
1x4-Line
or PRO?
(1x or PRO)?
• It is recommended that if two or more lines are used, consider PRO.
– Cost - Three 1X systems cost similar to a PRO with 3 handsets.
Also, if an external antenna is used, only one antenna will be needed
for the PRO.
– Separation of base stations - Antennas require >30 feet separation. A
PRO using 4 lines still only produces 1 RF signal, versus 4 signals
from 4 1x bases. PRO has sync capability while the 1X does not.
– Wiring - One power supply versus several, different (>30 feet)
locations. A single cat 3 or 5 cable (4 pairs) can be run for the 4-line
ports.
– 2 way & broadcasting - The PRO allows all users to be able to
broadcast or 2 way between each other.
– Expandability - 4-port PRO allows for easy expandability. The PRO
can support up to 8 base units (32 line ports).
9
1x
Specifics
DuraFon 1X (1-line)
• DuraFon 1X has two (2) RJ-11 jacks, but are in parallel to allow
jumping to another phone or device such as an answering machine.
Either port can be used.
• Extremely plug and play. Usually does not require any programming
in almost all installations. Works like a single home cordless phone.
• Has an intercom to base feature. The base id is “10”. Admin phone
id’s are 11 and 12.
• Additional bases can be added to give access to additional lines or
multiple coverage zones. Features are limited however, compared
to the 4 line PRO model (no second call notification etc.)
• A maximum of 4 bases can be registered in a single domain. Up to
9 handsets can be registered to one base station (11-19).
10
PRO
Specifics
DuraFon PRO (4-line)
• Each PRO base unit has 4-ports and the domain can be expanded
up to 8 total base stations (id’s 00-07) with 32 total available ports.
• The handset limit is 90. The domain also supports up to 7 groups.
• Usually a single handset is dedicated to a single port
• Handsets can only register to a primary base (ID 00). ID’s start at 10
and go up to 99. Only ID 10 and 11 are Admin phones.
11
DuraWalkie Handset
Features:
 Long Range
 Private Intercom
 Broadcast to individual or all handsets
 Broadcast Group
 Durable
 Reliable
 6 hours talk time, 50 hours stand-by time
Includes:
• (1) DuraWalkie Handset
• (1) Lithium ION Battery Pack
• (1) AC Charging Cradle
• (1) Belt Clip
• (1) Optimal Performance Antenna
• (1) Low Profile Antenna
Available now for 1x and PRO
MSRP = $249.99
12
PBX Integration
13
Considerations when behind a
Using DuraFon
behind a PBX
PBX
• PBX digital ports will not work with an DuraFon system. An analog
port is needed.
• These types of PBX ports are analog via an expansion card or may
have a few built in, but sometimes the performance is not as good
as a true analog line.
• Some cards support caller id but most legacy system do not. If you
are not receiving caller id on an Engenius phone it is most likely that
the analog port does not support it.
• Audio levels may need to adjusted on handsets. Dtmf tone
recognition timing on occasion (rare) may need to be adjusted.
14
1x behind a PBX
Desk Phone
ext.100
PBX System
Ext. 100
Ext. 101
(Digital extensions)
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
Durafon1X
(analog port)
ext. 200
Hs
“11”
Ext. 200
(Analog extensions) Ext. 201
Ext. 202
Ext. 203
Tip: Change “welcome” screen to
display the extension number and
user or department name.
(1X = Menu 5,1. PRO = Menu 5,5,1)
15
Several
1x’sDurafon1x
behind a PBX
PBX
PBX System
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Ext. 200
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
1X
id
11
“Joe x200”
1X
id
11
“Jack x201”
1X
id
11
“John x202”
1X
id
11
Ext. 201
(Analog extensions)
Ext. 202
Separation of base stations
30 feet or more required.
This example is actually
not recommended / should
use the PRO model.
Ext. 203
“Warehouse x203”
16
Default PRO settings
PBX System
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
DuraFon PRO default settings are
“ring all” regardless of which line
port gets the call. Good for
SOHO with roll over / hunt group,
but not good if behind a PBX.
DuraFon PRO (id 00)
(Analog extensions)
Ext. 200
Port 1 = all handsets
Ext. 201
Port 2 = all handsets
Ext. 202
Port 3 = all handsets
Ext. 203
Port 4 = all handsets
Port 1 inbound will
ring all handsets
Hs
“10”
Hs
“11”
Hs
“12”
Outbound, all handsets
have access to all ports
starting with port 1
Hs
“13”
17
PRO programmed with line ports
dedicated
Ext. 100
PBX System
Ext. 101
(Digital extensions)
Ext. 102
Ext. 103
DuraFon PRO (id 00)
(Analog extensions)
Each handset has
exclusive inbound
and outbound access
to that port only.
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
Ext. 200
Port 1 = 10
Ext. 201
Port 2 = 11
Ext. 202
Port 3 = 12
Ext. 203
Port 4 = 13
Hs
“10”
Hs
“11”
Hs
“12”
Hs
“13”
In this configuration, the DuraFon PRO has been line dedicated. See
quick reference sheet for line dedication instructions.
18
PRO programmed with line ports
dedicated actual programming
Only admin phones (ID 10 or 11)
can program base stations
Central office line or pbx
analog port extension
Central office line or pbx
analog port extension
DuraFon PRO base
Port 1
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicating L1,
Change from all
HS to extension “10”
Hs
10
Port 2
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L2,
Select ok then change from all
HS to extension “11”
Hs
11
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L3,
Select ok then change from all
HS to extension “12”
Hs
12
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L4,
Select ok then change from all
HS to extension “13”
Hs
13
Central office line or pbx
analog port extension
Port 3
Central office line or pbx
analog port extension
Port 4
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Two PRO systems behind a PBX
(not linked)
(Digital extensions)
PBX System
(Analog extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x 100
Desk Phone x 101
Desk Phone x 102
Desk Phone x 103
Keep at least 30 feet
separation
between antennas
Durafon PRO (not linked, base id 00)
Ext. 200
Port 1
Ext. 201
Port 2
Ext. 202
Port 3
Ext. 203
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
2-way & broadcast
radio group
Durafon PRO (not linked, base id 00)
(Analog extensions)
Ext. 204
Port 1
Ext. 205
Port 2
Ext. 206
Port 3
Ext. 207
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
2-way & broadcast
radio group
20
Two PRO systems behind a PBX
as linked
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Still keep at least 30 feet
separation between base
units.
Desk Phone x 100
Desk Phone x 101
Desk Phone x 102
Desk Phone x 103
Handsets will register
to base id “00”
(the primary base) only.
Durafon PRO (linked base 00)
PBX System
(Analog extensions)
Ext. 200
Ext. 200
Port 1
Ext. 201
Port 2
Ext. 202
Port 3
Ext. 203
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
Durafon PRO (linked base 01)
(Analog extensions)
Ext. 204
Port 1
Ext. 205
Port 2
Ext. 206
Port 3
Ext. 207
Port 4
Hs
14
Hs
15
Hs
16
Hs
17
Just one 2-way
radio & broadcast
group for all
handsets
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PRO handsets as group
dedicated
(Digital Ports)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
PBX System
(Analog Ports)
Handset 10, is added
to group 01 only.
Therefore it only will
make or get calls
through that port.
Desk Phone x 100
Desk Phone x 101
Desk Phone x 102
Desk Phone x 103
DuraFon PRO
Ext. 200
Port 1 = 01
Ext. 201
Port 2 = 02
Ext. 202
Port 3 = 03
Ext. 203
Port 4 = 04
18
Handset 18 is in no groups,
cannot receive or make calls
from any lines. It can
receive transferred calls, 2way, and broadcasts.
10
11
12 13
14 15 16 17
Handset 11 has
group 01 and
02, and can
receive and
make calls from
both ext. 200
and 201.
Both
handsets 12
and 13 share
extension
202.
Handsets
14,15,16, and 17
share extension
203.
See quick reference sheet on how to group dedicate a port.
22
How to program a port to a group
Only admin phones (ID 10 or 11)
can program base stations
Central office line or pbx
analog port extension
Central office line or pbx
analog port extension
Central office line or pbx
analog port extension
Central office line or pbx
analog port extension
DuraFon PRO base
Port 1
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L1,
Select ok then change from all
HS to extension “01”
Any HS
subscribed
to group 01
Port 2
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L1,
Select ok then change from all
HS to extension “02”
Any HS
subscribed
to group 02
Port 3
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L1,
Select ok then change from all
HS to extension “03”
Any HS
subscribed
to group 03
Port 4
Menu 9,2 (line settings), enter base
“00”, select 2 for line dedicate L1,
Select ok then change from all
HS to extension “04”
Any HS
subscribed
to group 04
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Grouping Details
• There are up to 7 available groups with the 1x or PRO.
• Handsets are by default in no groups.
– You must add the group you want from each handset.
• Press menu 5,2 (add), then select between “01-07”.
• Handsets can be in no groups, a single group, several groups, or all
groups. You can subscribe and unsubscribe at any time.
24
Using a PRO as a stand alone
without a PBX
Phone
company
PSTN lines
714-555-0001 line 1
Port 1
714-555-0002 line 2
Port 2
714-555-0003 line 3
Port 3
714-555-0004 line 4
Port 4
If a non-EnGenius phone is
sharing any of the lines, line
detection should be turned on.
PRO base
station
10
11
12
13
14
15
16
17
18
19
Handsets have equal
access to all lines,
Inbound and outbound
For a SOHO application the 4-line model can support a 4-line hunt
group. Make sure to separate the phone jacks so each jack has it’s
own line (A two-line, RJ-14 L1/L2, jack is not supported). Limitations
are two concurrent calls per handset and there is no voicemail.
25
Special Features of the 1x and
PRO
26
PRO “Line Detection” Feature
• By default line detection is off.
• When detection is off, regardless if there is dial tone or not, the base
give the first available (on our system) line port to the handset.
• When detection is on, the base will “look” and only give access to a
handset a line that has actual dial tone going to it.
• Turning line detection on (menu 9,1, base 00, 3, “on”) would only be
used in a stand alone application where the actual telephone lines
may be shared with another phone. This would avoid accidentally
getting in another person’s phone call.
• The 1x has no line detection and therefore is effectively “off”.
27
PRO “Line Selection” Feature
• By default, if you press talk on a handset, it will give you the first
available line port from port 1 to port 4 in that order or the last used
line.
• Turning line selection on will allow the handset user to choose
before dialing which of the 4 lines to dial out from (menu 5,8).
– Note, if a line port is already in use by another handset, for
example port 2, then only 1,3,4 will be shown available.
– Line selection should not be used if you dedicate line ports to a
specific handset. The reason is because only one specific port
would be used by a handset, making this feature pointless. For
this reason this feature is only used when our unit is behind
a hunt group or stand alone application.
28
PRO “Broadcast through a port”
Feature
PBX System
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
DuraFon PRO
Ext. 200
Port 1 = 10
Ext. 201
Port 2 = 11
Ext. 202
Port 3 = 12
Ext. 500
Port 4 = Broadcast on
Hs
“10”
Hs
“11”
Hs
“12”
Hs
“13”
If extension 500 is dialed, the broadcast AA will answer after one ring.
29
PRO “Broadcast through a port”
Feature
• Port 3 or 4 can be turned into a dedicated broadcast port.
• Use only the primary base (id 00) of port 3 or 4 only.
• This will allow a desk phone user to do a broadcast out the back of
the handsets by dialing into port 4.
– When “on” after one ring, port 4 will auto answer (will no longer
ring handsets and should no longer be considered a usable port
for a handset to use).
– A greeting will say “Please enter broadcast ID or wait to page
all”.
– You can choose a specific handset id, a group number, or wait to
page all handsets after the beep.
• Not available with the 1x model.
30
PRO “Sync” Feature
• Looks for other nearby base stations or handsets and follows the same
TX/RX timing to reduce interference.
– Requires that the base stations are configured as “multi-base”.
– By default this feature is off.
– When on, adds approx. 0.5 second of delay to access dial tone
• Usually not necessary unless you are using three or more base stations in
the same coverage area.
• Not necessary unless you see poor range or dropped calls/reacquiring, or
system instability. Many times even when base stations are less than 30
feet apart, there are no issues.
• Not available with the 1x model.
• When 3 or more base stations are installed in one location we strongly
recommend you work with an application engineer which we will be glad to
provide this support.
31
1x and PRO “Base Select”
Feature
• By default base select is off for the 1x and PRO.
• Would be used for to choose using an additional line (1x) or for
extended range (either 1x or PRO).
– What this does is allow you to choose which base to use for
outbound dialing.
• Our system always tries to connect to the last base used
even if the signal is poor. This is a limitation so you will need
to choose the correct base for outbound calls.
– For inbound calls, the stronger signal of the two bases wins to
the handset, so base select is needed just for the concern of
outbound base signal and choice.
32
Range Testing And Conducting
A Site Survey
33
Range Testing & Site Surveying
Range Testing
(Basic Range Test)
• Never assume full coverage. Do a range test.
– Before spending time permanently wiring the base station for
power, phone lines, and external antenna, verify coverage first.
– With a 1X system, use the intercom from handset to base. This
allows you to test range without the need of dial tone going to
the base station.
– For PRO systems, usually two or more handsets will be used.
Use the 2 way intercom between two handsets. Have one
person where you wish to have the base, and test. Have them
stay there while you walk around to confirm coverage.
• Use long antennas for both handsets to best emulate range of base
to handset.
34
Range Testing (Specific To 2 Way
Intercom & Broadcast)
• It’s important to note that 2-way intercom and broadcast do not use
the base station.
– This means range will be less because it isn’t using the ideal
location of the base.
– Most obstructions are in the way along the horizontal plane, which
can reduce range as much as 50% as compared to base to
handset communications.
– If broadcast or 2 way intercom is going to be used, do a range test
specifically for handset to handset communications.
– If range is not adequate, internal dialing with a PBX can be used
instead of intercom (requires dedicated line ports to handsets) and
for broadcast, a “through the base broadcast” can be used (port 4
can used as a dedicated broadcast port).
35
Range Testing & Site Surveying
(Advanced)
•
Wi-Spy 900MHz USB Spectrum Analyzer
- We can loan this out or can be purchased for <$200.00
- Has a recording feature which the file can then be emailed to us.
- Typical noise floor is -100dbm to -95dbm.
– http://www.metageek.net/products/wi-spy-900x
36
Range Testing & Site Surveying
(Advanced)
• Special handset with –dbm display
- Allows for a real value that can be written down to see actual coverage
between base and handset.
- -110dbm is the lowest (weakest) signal before loss of connection.
- 30db margin or a -80dbm signal is suggested for a reliable link.
- Reading is shown in 1dbm increments and refreshes 1 time per
second.
• The site survey handset and Wi-Spy is available on loan.
– Ask for the “Site Survey Tool Kit”.
37
Installation Considerations Using
The External Antenna, LPK, &
Antenna Splitter
38
Initial Installation Do’s and
Don’ts
•
Do position the base station antenna so the signal from handset to base
requires the least amount of walls / obstructions to get to each other.
•
Do not put the antenna less than 3 feet from other electronic devices so not to
receive or cause interference. Even more distance may be required in some
cases.
–
–
–
–
Computer Monitors, Electric Motors, 220V / 440V lines
The PBX system
Fluorescent, or sodium vapor lights
Anything else known to produce EMF and electromagnetic interference.
•
Do not put the antenna less than 3 feet from large metal objects to avoid
changing the antenna’s radiation pattern.
•
Use a small power back up (UPS) to power the EnGenius base station.
– To protect the base station.
– So if power is out, the system can still be used.
39
External Antenna Kit
• Part number: SN-ULTRA-AK10L/20L
– The external antenna kit can increase range substantially in LOS (line of
sight) applications. Also can allow you keep the base unit in the phone
room with the other phone equipment (PBX etc.)
– Ak10L consists of 10 meters (33feet) LMR-400 coax and one 6 dbi antenna
while the AK20L kit is the same antenna but 20 meters of coax.
• Connectors are non-standard type.
– The coax connectors are reverse thread (left hand), TNC type for the base side, and
reverse thread Type N for the antenna side. The FCC requires us to do this.
– You cannot get these easily. If you break or damage a connector, contact us.
• Things to consider regarding the external antenna kit
– The difference in db gain between the standard antenna that comes with the
base, and the external antenna (with all factors included like cable loss) is
approximately +2-3db.
40
Antenna placement when two or
more base stations are installed
- To avoid interference, the antennas need to be least 30’ apart. Multiple user
applications should use the 4-port system to cut number of overall RF signals.
30 feet or more apart required
41
External Antenna Placement
An external antenna can be mounted upside-down in
warehouses and manufacturing plants, or mounted on
roof for outdoor applications.
42
Lightning Protection Kit
Lightning Protection Kit (LPK) for
outdoor applications
Does not protect against direct hits, only transient
currents.
Access to fuse.
Note: You cannot
test fuse with an
ohm meter.
Earth Ground
43
Antenna Splitter Kit
• Consists of one 3.3ft. (1m) piece of coax, and one splitter (Y) box, allows
you to run 2 antennas with one base station.
• You cannot reverse this, i.e. use one external antenna for two base
stations.
• You can choose to run the original antenna (the rubber duck style that
came with the base) on one side of the Y, and an external antenna on the
other or…
• Two external antenna kits, with a max separation of 66ft x 2, or 132 feet
apart with base and splitter in the middle.
• Loss is about 5db when using the splitter. Use only where the obstruction
reduces the coverage greatly.
44
Antenna Splitter Kit
Consists of one 3.3ft. (1m) piece of coax, and one splitter (Y) box.
Allows you to run two antennas with one base station.
Outside
External kit 33ft/66ft coax
Inside
Second external antenna kit or
originally supplied antenna
for base station
45
Antenna Splitter Kit
Several Floors Up
Splitter
Middle Floor
Several Floors Down
46
Troubleshooting
47
Troubleshooting “no connection”
Prompt
• This occurs when there is no RF link at all to the base
station.
– Make sure power is going to the base station that handset uses.
– Next would be to power cycle the base and handset.
– See if being very close to the base works.
– Next is to re-register the handset to the base. The handset or
base may have lost the security key to allow handset access to
the base station.
48
Troubleshooting “Reacquiring” &
“Signal Faded” Prompts
• This is when the link between handset and base is lost.
• Make sure all antenna connects are secure.
• New install or new problem?
– If more than one handset is used, compare the range with
another to confirm a bad handset.
– If range had suddenly changed, the base or handset would be
suspect, assuming the environment hasn’t changed.
• Consider doing a BER test with different handsets at the same
distance.
• Check base station antenna location. If less than ideal, consider
relocating it, or get an external antenna.
49
Troubleshooting a handset that
won’t register
•
Make sure you are doing the procedure correctly (Press “REG” on the base
unit until all lights illuminate, then press Menu 6, 1 within 10 seconds)
•
If the first step isn’t working, do a power reset on both handset and base
station and try again
•
If a new phone, verify the model is the same (1X won’t work on a PRO).
•
If you have more than one handset, verify the other handsets can utilize the
base (to rule out the base as bad)
•
Next would be to do a hard reset on base and handset, then a power reset
on both, then try registering again.
•
If still no success, request an Rma for repair.
50
Troubleshooting “No Lines
Available” (PRO only)
PBX System
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
DuraFon PRO (ID 00)
Ext. 200
Port 1 = 10
Ext. 201
Port 2 = 11
Ext. 202
Port 3 = 12
Ext. 203
Port 4 = 13
An ID 14 handset will
get a “No Lines
Available” Prompt
Hs
“10”
Hs
“11”
Hs
“12”
Hs
“14”
In this configuration, the DuraFon PRO has been line dedicated. See
quick reference sheet for line dedication instructions.
51
Troubleshooting “No Lines
Available” Prompt (PRO only)
• If line detection is turned on, there is a chance our system may not
be properly detecting an active if the line is not in normal
specification range.
– This means behind a PBX, have line detection off just in case.
• Another reason is if you have more handsets than you do lines,
there is a chance they are all being used.
• Remember that this is different than a “no connection” prompt, in
that here you are still linking to the base unit, but the base is telling
the handset it has no lines for it to use.
• If line dedication is used, make sure that the handset ID has a line
dedicated to it.
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Low Volume or need to adjust
microphone sensitivity
• A secret menu option can be used to turn up or down the default audio
levels of both the earpiece or microphone on a handset.
• Adjusting the earpiece.
– Press menu, star, star, pound, and choose “vol. adjust”.
• This will allow you change the earpiece volume from default 0db, to +4, +8, -4,
or -8. Turn this up if the user needs the volume louder.
– *Turning it up too high may result in echoing.
– Secondary location to adjust earpiece audio can be accessed by pressing
menu star, star, pound. Then press 2 for “boardtest”.
– Boardtest number 41 is audio out (or earpiece). 0 is loudest, 9 is lowest (db down
from maximum).
• Adjusting the microphone sensitivity.
– Boardtest number 51 is audio in (or microphone). 0 is most sensitive, and
9 is least sensitive (9 db down from maximum).
• Note, the volume for the back speaker used for ringing or broadcasting
cannot be changed.
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Troubleshooting no dial tone
• Bad line, bad line port on base, or bad handset?
– First verify indeed the line is good with another phone at the exact
connection that was going to the Engenius base port.
– Do a simple power reset of the base and handset.
– If good, try a different line port (PRO).
• Note if handsets are line dedicated you might need to use a different
handset.
– Try a handset to handset intercom call to see if audio is heard at
the handset (to verify speaker is ok). For 1x, do an intercom to
base call.
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Troubleshooting a handset that
won’t turn on
• First try dropping the handset into the charging cradle.
The battery may be completely dead. It should turn on
automatically and begin charging.
– Check to see if there are any stuck keypad buttons. Having a
stuck keypad button will not allow a handset to turn on normally.
• If still not turning on remove the battery and charge it in
the back slot of the charger. If a battery is too dead, the
handset won’t charge it or turn on. Let it charge until the
back LED light on the cradle goes from orange to green.
If it is green from the start, the battery is bad.
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BER TEST (1x and PRO)
• BER (Bit Error Rate) can be a tool for troubleshooting.
– To get to the BER screen, press Menu, star, pound, pound, star, then “00” for base
(PRO) (“10” for 1x), and then press 1.
– This test can measures how many bits are lost.
• Within 50 ft. or less from the base with no obstructions bit loss should be zero.
• If it reads abnormally high, there may be a problem with either the handset or base.
If you have more than one handset, try the other to see where the problem follows
to find the bad unit.
• Other more rare causes could be very close in signal strength interference or
multipath interference.
– Bit error rate will range from 0 to 16,000. The number on the right (3 digits) range from
0 to 160. Above 160 or *****/*** means a poor or lost connection.
– Do not use this for range testing.
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Technical and RMA Support
• Engenius office is open Monday through Friday, 7am to 5pm PST
– For sales dial 888-735-7888 x 515
– For technical and RMA support dial 888-735-7888 x 514
• Advance replacements should be requested by phone.
• Regular RMA requests or technical support, you can also email
[email protected].
• ERMA online RMA request portal is no longer going to be
available until further notice.
• Authorized dealers do not need to provide a proof of purchase for the
first 15 months from production date for RMA warranty requests.
• Limited 1 year warranty. Repair fee is a flat $149 which includes a
new battery.
• Quick reference sheets for discontinued models such as the Sn-900,
Sn-920, Ep-490, 4x, and current models 1x and PRO
www.engeniustech.com/support
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New FreeStyl 1
FreeStyl 1
Product Highlights:
• (1) FXS/Analog
• (9) FreeStyl Handsets
• 50 Entry Phone Book
• Speakerphone
• Wireless Intercom
• Broadcast Voice Page
• Auxiliary Line “Out” RJ11 connection
• Low Profile Slim Design Handset
• FSK Message Waiting Display
• Caller ID / Caller ID Call Waiting
• Base Station Speakerphone
• Base Station Dialing
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For a copy of this presentation email
[email protected]
Thank you!!
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