Transcript Slide 1

Thank you for joining our Telecom Tech Webinar.
We will begin shortly.
Please call into the voice portion of this presentation.
Hosted By: Daniel Koczwara
The Leader in
Long Range
Workplace Mobility Solutions
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DuraFon Long Range Systems
Technical Training Overview
• Existing Webinars & RMA / Tech Support Info
• Service Mode (Level 1)
• Service Mode (Level 2)
• PRO Multi-base
• PRO Auto attendant
• Antenna coax and antenna kit information
• Product Updates and Changes
• Q&A
2
Existing Webinars
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Technical and RMA Support
• Office is open Monday through Friday, 7am to 5pm PST
– Sales 888-735-7888 x 515
– Technical and RMA support 888-735-7888 x 514
• Advance replacements should be requested by phone.
• Regular RMA requests or tech support: [email protected].
• ERMA online RMA request portal.
• Dealers do not need to provide a proof of purchase for the first 15 months
from production date for RMA warranty requests. End users do.
• Limited 1 year warranty. Accessories have a 90 day warranty.
• Flat $149 repair fee for out of warranty which includes a new battery. $99 for
Freestyl. Elite Dealers are eligible for lower rates, check with your sales rep
for Elite Dealer requirements.
• Quick reference sheets for discontinued models such as the Sn-900, Sn920, Ep-490, 4x, and current models 1x and PRO
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Service Mode (Level 1)
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PRO Service Mode (LVL1)
(Menu Star, Star, Pound)
• 1 – SW VER (Software Version)
• 2 – Boardtst (Board Test)
– 41 = Codec Out (Earpiece volume)
– 51 = Codec In (Microphone sensitivity)
– Others not covered in this Webinar / not usable in field
• 3 – Vol Adjust (Volume Adjust)
• 4 – Auto Hang Up (Line-reversal detect)
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Firmware version
(Menu Star, Star, Pound, then 1)
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Checking the Firmware
version for Base and Handset
– The serial label under the battery or on the back of the base station will
show firmware versions but should not always be trusted.
– Press Menu, Star, Star, Pound.
– Then choose the base number.
• For 1x, choose “10” or the secondary base ID if applicable.
• For PRO, choose “00” or the secondary base ID if applicable.
– There is DSP version and MCU versions. Scroll down via the arrow
up/down to see all version of handset and base. If the base version
shows “0.00” on 1x “No BS Ver” on PRO, you did not link to the base.
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Handset audio adjustment
(Board Test 41 and 51)
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Secondary audio
adjustment for earpiece.
•
•
•
•
Menu, *,*,#, then 2 for Board test.
Board test #41 (codec out) (audible tone)
Range is from 0 to 9 (0 is most sensitive)
Default typically between 3 and 6.
10
Adjusting microphone
sensitivity on a handset
•
•
•
•
Menu, *,*,#, then 2 for Board test.
Board test #51 (codec in)
Range is from 0 to 9 (0 is most sensitive)
Default typically between 3 and 6.
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Volume Adjust
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Adjusting earpiece levels
on a handset (Volume Adjust)
• Menu, *,#,#,* (base #) then option 3.
• Volume Adjust (earpiece)
– 0,+4, +8db on v1.06 and higher 1x.
– 0,-4,-8,+4,+8db on all PRO
• Default = 0db. Does not change back speaker.
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Auto Hang-up
(Line Reversal Detection)
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Auto Hang-up Feature
– Also known as “line reversal detection”, if a line reversal
signal is received on the line, the handset will automatically
end the call.
• Normally the handset user must press “END” to end the call. If
the caller doesn’t do this, the line will remain off hook.
– There is a risk of erroneously detecting this signal and
causing the call to be dropped. Therefore, default is OFF.
– Most if not all analog cordless phones do not auto hang up
for this reason. Menu star, star, pound, base #, option 4.
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Service Mode (Level 2)
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PRO Service Mode (LVL2)
(Menu Star, Pound, Pound, Star)
•
•
•
•
•
•
•
1 – BER (Bit Error Rate Handset to Base)
2 – HS BER (Bit Error Rate Handset to Handset)
3 – H EEP (Handset EEPROM Data, not covered)
4 – B EEP (Base EEPROM Data, not covered)
5 – H Freq (Handset Frequency)
6 – B Freq (Base Frequency)
0 – Voice BER (not used in the field)
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The “BER” Test
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BER TEST (1x and PRO)
• BER (Bit Error Rate) can be a troubleshooting tool.
– To get to the BER screen, press Menu, star, pound, pound, star, then “00” for base
(PRO) (“10” for 1x), and then press 1 for base to HS test or 2 for HS to HS test.
– This test can measures how many bits are lost.
• Within 50 ft. or less from the base with no obstructions bit loss should be zero.
• If abnormally high, there may be a problem with either the handset or base. If you
have more than one handset, try the other to see where the problem follows to find
the bad unit.
• Other more rare causes could be very close in signal strength interference or
multipath interference.
– Bit error rate will range from 0 to 16,000. The number on the right (3 digits) range from 0
to 160. Above 160 or *****/*** means a poor or lost connection.
– Do not use this for range testing.
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Changing the Base
and Handset Frequency
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Changing Frequency
of the DuraFon System
• Default is “Normal”, which is 902-928MHz
• Frequency “Hi” is 915-928MHz and “Low” is 902-915MHz
• To change frequency go to Menu, star, pound, pound, star,
then option #6 (base freq.) first, then #5 (HS freq.) after.
– Go to B Freq first. Change it to the desired frequency.
– Then change each and every handset via handset H Freq.
– Then denote on the serial label if changed!!
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Configurations and features
specific to Multi-base
applications
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The PRO base default settings
PBX System
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
DuraFon PRO default settings are
“ring all” regardless of which line
port gets the call. Good for
SOHO with roll over / hunt group,
but not good if behind a PBX.
DuraFon PRO (id 00)
(Analog extensions)
Ext. 200
Port 1 = all handsets
Ext. 201
Port 2 = all handsets
Ext. 202
Port 3 = all handsets
Ext. 203
Port 4 = all handsets
Port 1 inbound will
ring all handsets
Hs
“10”
Hs
“11”
Hs
“12”
Outbound, all handsets
have access to all ports
starting with port 1
Hs
“13”
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PRO base programmed
with line ports dedicated
Ext. 100
PBX System
Ext. 101
(Digital extensions)
Ext. 102
Ext. 103
DuraFon PRO (id 00)
(Analog extensions)
Each handset has
exclusive inbound
and outbound access
to that port only.
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
Ext. 200
Port 1 = 10
Ext. 201
Port 2 = 11
Ext. 202
Port 3 = 12
Ext. 203
Port 4 = 13
Hs
“10”
Hs
“11”
Hs
“12”
Hs
“13”
In this configuration, the DuraFon PRO has been line dedicated. See
quick reference sheet for line dedication instructions.
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Two PRO systems behind a PBX
(not multi-base)
(Digital extensions)
PBX System
(Analog extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x 100
Desk Phone x 101
Desk Phone x 102
Desk Phone x 103
Keep at least 30 feet
separation
between antennas.
Cannot sync to reduce
Interference.
Durafon PRO (not linked, base id 00)
Ext. 200
Port 1
Ext. 201
Port 2
Ext. 202
Port 3
Ext. 203
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
2-way & broadcast
radio group
Durafon PRO (not linked, base id 00)
(Analog extensions)
Ext. 204
Port 1
Ext. 205
Port 2
Ext. 206
Port 3
Ext. 207
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
2-way & broadcast
radio group
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Two PRO systems behind a PBX as
Multi-base (max. 8 bases linked)
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Still keep at least 30 feet
separation between base
units.
Desk Phone x 100
Desk Phone x 101
Desk Phone x 102
Desk Phone x 103
Handsets will register
to base id “00”
(the primary base) only.
Durafon PRO (linked base 00)
PBX System
(Analog extensions)
Ext. 200
Ext. 200
Port 1
Ext. 201
Port 2
Ext. 202
Port 3
Ext. 203
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
Durafon PRO (linked base 01)
(Analog extensions)
Ext. 204
Port 1
Ext. 205
Port 2
Ext. 206
Port 3
Ext. 207
Port 4
Hs
14
Hs
15
Hs
16
Hs
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Just one 2-way
radio & broadcast
group for all
handsets
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PRO “Sync” Feature (v 1.82 and
later) for Multi-base applications
• Looks for other nearby base stations or handsets and follows the same
TX/RX timing to reduce interference.
– Requires that the base stations are configured as “multi-base”.
– By default this feature is off.
– When on, adds slight delay to access dial tone
• Usually not necessary unless you are using three or more base stations
in the same coverage area.
• Not necessary unless you see poor range or dropped calls/reacquiring,
or system instability. Many times even when base stations are less than
30 feet apart, there are no issues.
• Not available with the 1x model.
• Below v1.82 not available, v1.82 default = on, v1.85 = default off, v 1.90
or higher default “on” (with improved seek time).
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Using Multi-base for
extended coverage
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Two PRO systems behind a PBX as
linked for extended coverage
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Still keep at least 30 feet
separation between base
units.
Desk Phone x 100
Desk Phone x 101
Desk Phone x 102
Desk Phone x 103
Handsets will register
to base id “00”
(the primary base) only.
Durafon PRO (linked base 00)
PBX System
(Analog extensions)
Ext. 200
Ext. 200
Port 1
Ext. 201
Port 2
Ext. 202
Port 3
Ext. 203
Port 4
Hs
10
Hs
11
Hs
12
Hs
13
Durafon PRO (linked base 01)
Ext. 200/204* Port 1
Remote Site
/ Tie Line
Ext. 201/205* Port 2
Ext. 202/206* Port 3
Ext. 203/207* Port 4
Hs
10
Hs
11
Hs
12
Hs
13
Just one 2-way
radio & broadcast
group for all
handsets
No Seamless
Roaming or Hand-off
*Physically tied or
Ring Group
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1x & PRO “Base Select” Feature for
Multi-base applications
• By default base select is off for the 1x and PRO.
• Would be used for to choose using an additional line (1x) or for
extended range (either 1x or PRO).
– What this does is allow you to choose which base to use for
outbound dialing.
• Our system always tries to connect to the last base used
even if the signal is poor. This is a limitation so you will need
to choose the correct base for outbound calls.
– For inbound calls, the stronger signal of the two bases wins to
the handset, so base select is needed just for the concern of
outbound base signal and choice.
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DuraFon PRO Auto-attendant
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The PRO base default settings
PBX System
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
DuraFon PRO default settings are
“ring all” regardless of which line
port gets the call. Good for
SOHO with roll over / hunt group,
but not good if behind a PBX.
Port 1 inbound will
ring all handsets
DuraFon PRO (id 00)
(Analog extensions)
Ext. 200
Port 1 = all handsets
Ext. 201
Port 2 = all handsets
Ext. 202
Port 3 = all handsets
Ext. 203
Port 4 = all handsets
Hs
“10”
Hs
“11”
Hs
“12”
Outbound, all handsets have access
to all ports starting with port 1.
(Not shown via arrows, but same for
ports 2,3, and 4)
Hs
“13”
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The PRO with AA on for port 1
PBX System
(Digital extensions)
Ext. 100
Ext. 101
Ext. 102
Ext. 103
Desk Phone x100
Desk Phone x101
Desk Phone x102
Desk Phone x103
DuraFon PRO default settings are
“ring all” regardless of which line
port gets the call. Good for
SOHO with roll over / hunt group,
but not good if behind a PBX.
DuraFon PRO (id 00)
(Analog extensions)
Ext. 200
Port 1 = AA on
Ext. 201
Port 2 = all handsets
Ext. 202
Port 3 = id 12
Ext. 203
Port 4 = id 13
Hs
“10”
Hs
“11”
Hs
“12”
AA on incoming call for Port 1 will NOT ring
handsets. Programmable AA message will be
heard. Can choose 2 digit extensions 10-99.
No answer = operator id 10. No VM and cannot
dial back out the line port to transfer PBX.
Hs
“13”
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The RF connectors, coax, and
AK10L / AK20L antenna kit
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Coax and Connectors
– The coax is LMR-400.
• Is 50 ohm coax. Has 4db loss per 100 feet at 900MHz.
• Is .400 inch in diameter and is semi-rigid. It is not plenum
rated.
• Reverse Thread TNC male connector on base side. This
means the base station has a reverse thread TNC female.
• Reverse Thread Type N male connector on antenna side.
The antenna has a reverse thread Type N female.
• AK10L, AK means antenna kit, and 10 stands for 10
meters of cable (33 feet), and L is for low loss. AK20L = 66
feet.
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The Antenna
– The antenna is a 6dbi 5/8 wave omni-directional
antenna.
• Is 50 ohms. Has a reverse thread Type N female
connector.
• The antenna is approximately 24 inches tall and ground
radials make it about 10 inches wide.
• Mounts via a flat surface or U-bolt with mast diameter from
1.00 to 2.00 inches.
• Do not mount the antenna less than 3 feet from other
metal objects to avoid changing the radiation pattern of
the signal.
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Different Antenna?
– The near proprietary reverse thread connectors are
nearly impossible to find in the market. Contact us
directly.
– The FCC limits db gain of omni-directional
applications to 6dbi (what we use). Some may
choose based on application to use a higher gain
semi or highly directional antenna based on
application.
• Cut off the antenna end connector and install your own
that matches the custom antenna.
• You are responsible for maintaining the FCC rules and
regulations!
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Longer Coax?
– Available for purchase is a barrel connector or the LPK
(lightning protection kit).
– Source LMR-400 coax and put connectors on yourself. The
special reverse connectors are available for purchase.
– Sometimes we will have cable only 10 meter or 20 meter
return stock available.
– Currently a dealer offers custom cable at any length with
connectors (inquire within). We do not make the cable
assemblies ourselves.
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SN-ULTRA-ACP
SN-ULTRA-LPK
New features of DuraFon.
Recent firmware and hardware
updates to be aware of
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DuraWalkie Handset available for
both 1x and PRO
Features:
 Long Range
 Private Intercom
 Broadcast to individual or all handsets
 Broadcast Group
 Durable
 Reliable
 6 hours talk time, 50 hours stand-by time
Includes:
• (1) DuraWalkie Handset
• (1) Lithium ION Battery Pack
• (1) AC Charging Cradle
• (1) Belt Clip
• (1) Optimal Performance Antenna
• (1) Low Profile Antenna
Available now for 1x and PRO
MSRP = $249.99
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DuraFon 1x changes
– Serial 07Axxxxxx and higher (Oct. 2007) v1.04 all DuraFon 1x
now have speakerphone.
– Serial 094xxxxxx and higher (Apr. 2009) back speaker for
ringer, broadcast, and speakerphone now +5db louder.
– 10Axxxxxx (Oct. 2010) v1.07 now have phonebook access
during a call and also press the “2-way” button to do a
handset to handset unannounced call transfer. FSK Message
waiting indication.
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DuraFon PRO changes
– Serial 094xxxxxx and higher (Apr. 2009) back speaker for
ringer, broadcast, and speakerphone now +5db louder.
– Serial 098xxxxxx and higher (Aug. 2009) v1.82 added sync
feature to reduce multi-base interference. Added ability to
access the phone book during a call. Now just press the “2way” button
– Serial 101xxxxxx (Jan. 2010) v1.85 will show an envelope for
FSK voicemail indication.
– Serial 10Axxxxxx (Oct. 2010) v1.90 improved audio in loud
environments.
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-dbm test handset
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Special –dbm reading test firmware
(v 0.86 handset only)
• Special handset with –dbm display
- We can loan this out or can be purchased.
- Allows for a real value that can be written down to see actual coverage
between base and handset or handset to handset.
- -110dbm is the lowest (weakest) signal before loss of connection.
- 30db margin or a -80dbm signal is suggested for a reliable link.
- Reading shown in 1dbm increments and refreshes 1 time per second.
- Phone cannot be used as a regular phone for use.
- Currently available for 1x and PRO model
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Freestyl 1
45
FreeStyl 1
FreeStyl 1
Product Highlights:
• (1) FXS/Analog
• (9) FreeStyl Handsets
• 50 Entry Phone Book
• Speakerphone
• Wireless Intercom
• Broadcast Voice Page
• Auxiliary Line “Out” RJ11 connection
• Low Profile Slim Design Handset
• FSK Message Waiting Display (PRO now has this v 1.85 and up)
• Caller ID / Caller ID Call Waiting
• Base Station Speakerphone
• Base Station Dialing
• Headset jack supports call control via 3 pin 2.5mm headset jack.
• Not compatible with any other EnGenius product
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Q & A and Closing
For a copy of this presentation go to our
website: www.engeniustech.com Most
presentations will be posted by the next
business day.
Suggestions for future presentation topics
please email [email protected]
Thank you!!
Daniel Koczwara (FAE)
[email protected]
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