Transcript Employee FAQs

Employee
FAQs
SubFinder Overview
FAQs
Do I have to have touch-tone service to
access the SubFinder system?
No, but you do need a telephone that can
be switched from pulse to tone. The
phone must be set on the ‘tone’ setting
anytime you’re communicating with
SubFinder
FAQs
Do I have to register in order to use
SubFinder?
Yes. You must call in and register before
reporting your first absence.
FAQs
Do I have to register every time I call in?
No. You only have to register once.
FAQs
 Can I request a particular substitute, and if so, how?
 You can request a particular substitute on WebConnect
by pulling up the name of the requested substitute from a
drop down list. You can request a particular substitute
on the telephone if you know the substitute’s 4 digit ID
number. If the substitute is unavailable for any reason,
the system will notify you at the time of the call and allow
you to choose another substitute.
FAQs
Do I need to remember my Job Number?
Yes. The Job Number is your confirmation
that SubFinder has accepted your
absence. You will also need this number if
you need to cancel the absence.
FAQs
Will I have the same Job Number for all
my absences?
No. Every new absence reported receives
its own job number.
FAQs
If I’m going to be absent for several days
in a row, do I have to enter a new absence
for each day?
No. From your Main Menu select Option
1, To Report an Absence and then select
Option 3, To Enter Specific Dates & Times.
FAQs
 If I have multiple positions, and the system only
keeps track of two how will my substitute know
about the others?
 When you record your name, include your
positions. For example, “Jane Doe, I teach 3 PE
classes and 2 Health classes. I also supervise
the Drill Team.” You may also use the Special
Instructions to provide this information, giving
greater detail.
FAQs
Should I continue to fill out an absence
form?
District Policy……….
Employee
Registration
Employee Registration
 Using a touch-tone phone, call SubFinder at 562-469-6544.
 SubFinder will identify itself and ask you to enter your PIN
(your social security number.) Enter your PIN using the touch
pad of your telephone.
 Once you’ve entered your PIN and pressed the # key,
SubFinder will acknowledge that this is the first time you’ve
called and ask you to voice your name. Please say your
name clearly, as you want it to be heard by other people using
the system. When you’re done speaking, press the # key.
SubFinder will play back your recorded name to you for
verification. If it is correct, press 1. If you want to re-record
your name, press 2 and repeat the steps again.
Employee Registration
 Once you’ve recorded your name and accepted
it, SubFinder will play your Main Menu. Please
choose Option 4, To Review Personal
Information. If any of the information is
incorrect, contact Linda Corey at 562-469-6544.
 Congratulations, you’re now registered!
 Please note: You must use a touch-tone phone
to access the SubFinder system.
Employee
Telephone Training
for SubFinder
What is SubFinder?
A system using interactive voice response
(IVR), similar to those used by banks and
airlines, with easy to follow instructions.
Absences are reported via touch-tone
phone or the web.
SubFinder will use a variety of methods,
including position matching, to fill jobs.
How will SubFinder Benefit Me?
 Absences can be reported 24 hours a day, 7 days a
week. You don’t need to wait until the school opens to
report a same-day illness.
 Specific instructions can be left for the substitute, such
as lesson plans, emergency contacts, etc. These are
referred to as Special Instructions.
 Absences can and should be reported in advance. You
district administration will tell you how far in advance you
may report.
 You can monitor your absence to see if it has been filled
and, if so, who’s filling it.
What About Registration?
 Registration, via touch-tone phone, is quick and
simple! It only takes a few minutes.
 You call SubFinder and identify yourself using your
PIN (your Social Security Number.)
 When you register you will:
Review Your Personal Information
 Home Site
 Position
 Work Hours
 It is highly recommended the you register before
reporting your first absence.
What are Job Numbers?
 Each absence successfully reported by an employee or
administrator is assigned a Job Number.
 The substitute will receive the same Job Number when
they successfully accept the job.
 Many of SubFinder’s reports use the Job Number as a
reference.
 Job Numbers must be used when an accessing an
existing job for review or cancellation.
 Any time you report an absence, make sure you take
note of your Job Number.
What are My Menu Options?
 Reporting an Absence 1
All day today
All day the next work day
Specific Dates & Times (future absences, multiple
day absences, etc.)
 Reviewing an Absence 2
Add or change your special instructions for the
substitute
Find out who will be substituting for you
What are My Menu Options?
 Canceling an absence 3
You must know the specific Job Number
You must cancel prior to the deadline established by
your district administration
 Reviewing Personal Information 4
SubFinder will provide your home site, your standard
work times, your primary job position, your SubFinder
assigned ID number (this is used only when your
administrator needs to create an absence for you), and
your name as recorded
You will be presented with other options, including the
option to re-record your name
 Leaving SubFinder 9
Some Points to Remember
 SubFinder must be accessed using a touch-tone
phone
 Take your time and follow the narration
 When reporting an absence, ALWAYS wait for the
Job Number before leaving the system
 You should report your absences as early as
possible. If you’re reporting at the last minute, you
must do so at least ____ before the scheduled start
time. If you try to cancel within ______of the
scheduled start time, you’ll be instructed to call your
administrator.
 Register as soon as possible!!