Transcript Substitute FAQs

Substitute
FAQs
SubFinder Overview
FAQs
Do I have to have touch-tone service to
use SubFinder?
No, but you do need a telephone that can
be switched from pulse to tone. The
phone must be set on the ‘tone’ setting
anytime you’re communicating with
SubFinder.
FAQs
Do I have to call in and register with
SubFinder before I can receive job offers?
Yes. You won’t receive any job offers until
you have registered!
FAQs
Do I have to register every time I call in?
No. You only have to register once.
FAQs
 What happens if SubFinder calls me and gets my
answering machine?
 Your answering machine will record some portion of
SubFinder’s greeting and narration asking for your
PIN. SubFinder will realize that the phone was
answered, but will not leave any information
regarding the job. SubFinder may call back later
and offer you the job again or, if your district allows
you to review available jobs, you may want to call in
and see if anything is available.
FAQs
 What if someone in my family answers the phone
and it’s SubFinder calling?
 You have two choices:
 If you’re home, have the person who answered the phone
put the receiver down and call you. SubFinder will ask for
your PIN several times, waiting approximately 30 seconds
between each request, so you’ll have time to get to the
phone before the call is terminated.
 If you’re not home, you can teach family members to
accept jobs for you. If you choose to do this, please make
sure they realize how important it is to tell you about the
job after they accept it!
FAQs
 Can an employee request me for his / her absence?
 Yes, using the web, the employee can select your
name from a drop down list of substitutes names.
Using the telephone the employee must have your
SubFinder ID number in order to do this. You can
look up your ID number on SubFinder under
Personal Information. It is a 4 digit number
designed to be used by employees requesting you.
This is not your PIN number. Your PIN is your social
security number and is private and to be used only
by you.
FAQs
 What if the days I’m available change from week
to week?
 You can change this information yourself, using
your touch tone phone
Select Review Personal Information
Choose Option 3, to Review the Days of the
Week You Can Work. Follow the instructions or
prompts to change your available days.
FAQs
Can I “shop” for jobs?
You can call SubFinder and select Review
Available Jobs
You’ll hear one job at a time and will be able to
accept the job, listen to the job again, or listen
to the next job. If you accept a job, you may still
review jobs for other dates.
You can go to SubFinder from the district’s
website and Review Available Jobs.
FAQs
 What is the difference between marking myself
“Unavailable” and marking myself with a “Do Not
Disturb”?
 “Unavailable” means that you can not work for that
time period. It doesn’t mean that you don’t want
SubFinder to call you with offers for future jobs. For
example: If you say that you’re unavailable next
Monday, SubFinder won’t offer you a job for next
Monday but it may call you Monday evening to offer
you future jobs.
FAQs
 What is the difference between marking myself
“Unavailable” and marking myself with a “Do Not
Disturb”?
 When you create a “Do Not Disturb”, you’re telling
SubFinder the you don’t want to receive any calls
during that time period. You are not telling
SubFinder that you can’t work. For example: If you
ask not to be disturbed on Monday, SubFinder will
not call you on Monday. But it could call you
Sunday night and offer you a job for Monday.
FAQs
Unavailable and Do Not Disturb
If you’re not available to work and you don’t
want to receive any call, you would add both
items to the specified time period. After adding
an unavailable date range, SubFinder will ask
you if you still want to receive calls during that
period. Indicating that you do not, will also
place a Do Not Disturb on your account for the
same period.
FAQs
 If I enter an Unavailable Date Range (for
example: a vacation) and return early, can I
begin to pick up jobs early?
 Yes, You must call SubFinder or go the website
and select:
Review Personal Information
 Date Range Menu
 Review a Date Range
 Remove the Date Range
 You’ll then be eligible to receive job offers from
SubFinder as well as review available jobs.
FAQs
If I reject a job for a particular day, will
SubFinder quit calling me for that day?
No. SubFinder may still call you for other
jobs if you meet the criteria.
FAQs
If I reject or cancel jobs, will I be
automatically removed from the substitute
list?
No. You will not be automatically removed
for rejecting or canceling jobs.
FAQs
Do I need to remember my Job Number?
Yes. The Job Number is your confirmation
that SubFinder has registered your
acceptance of the job. You’ll also need
this number if you need to cancel the job.
FAQs
Will I have the same job number for all of
my jobs?
No. Every job you accept will have a
different Job Number.
FAQs
 Can I cancel a previously accepted job in the
event of an emergency?
 Yes. Select
Cancel a Job
 Enter the Job Number
• SubFinder will give you the details of the job and then give you
the option to cancel the job.
 If you try to cancel after the Cancellation Deadline,
you’ll be instructed to call the administrator and will
be given the appropriate number to call.
FAQs
What is my Substitute Cancellation
deadline?
Each district establishes its own deadline.
Downey has set the deadline at
_________.
FAQs
Will I ever be offered jobs in positions that
I did not request?
Maybe. You may be called for jobs
outside your stated position area(s) if:
A special request has been made for you
SubFinder has been configured to call
substitutes outside the position, only after all
matching substitutes have been called.
Substitute Registration
Substitute Registration
 Using a touch tone phone, call SubFinder at 562-469-6548
 SubFinder will identify itself and ask you to enter your PIN
(your social security number). Enter your PIN using the
touch tone pad.
 Once you’ve entered your PIN press the # key. SubFinder
will acknowledge that this is the first time you’ve called and
ask you to voice your name. Please say your name clearly,
as you want it to be heard by other people using the
system. When you’re done speaking, press the # key.
SubFinder will play back your name for verification. If it’s
correct, press 1. If you want to re-record, press 2 and
repeat.
Substitute Registration
Congratulations, you are now
registered!
Please note: You must use a touch-tone
phone to access the SubFinder system.
And remember, you can’t be called by
SubFinder until your register!
Substitute Registration
 Once you’ve recorded your name and accepted it,
SubFinder will play your Main Menu. Please choose
the option To Review Personal Information. Pay
particular attention to options 1To Review Your
Phone Number and 3 To Review the Days of the
Week You Are Available to Work. If any of your
personal information is incorrect, you may change it
by following SubFinder’s instructions. For further
information, please refer to your Substitute
Reference Card.
Substitute
Telephone Training
for SubFinder
What is SubFinder?
A system using interactive voice response
(IVR), similar to those used by banks and
airlines, with easy to follow instructions.
Absences are reported via touch tone
phones or the through the web.
SubFinder will use a variety of methods,
including position matching, to fill jobs
How will SubFinder Benefit Me?
 There is the potential for more jobs, particularly for new
substitutes, since SubFinder is completely unbiased in its
selection process.
 You tell SubFinder when you want to work:
 The days of the week you can work
 Days or date ranges you’re unavailable
 Days or date ranges when you do not wish to receive any calls – Do Not
Disturb
 You have the ability to review the jobs that you’ve
accepted, 24 hours a day, 7 days a week
 You can “job shop” ahead of time, by calling SubFinder or
visiting the district’s website to find out if there are any jobs
available for which you’re qualified!
What about Registration?
 You won’t receive any job offers from SubFinder
until you register.
 Registration, via touch-tone phone, is quick and
simple! It only takes a few minutes.
 You call SubFinder and identify yourself using
your PIN – Personal Identification Number.
 When you register you will:
Record your name
Review your personal information:
 Verify your phone number
 Verify the days of the week you can work
What are Job Numbers?
 Each absence successfully reported is assigned a job
number.
 As a substitute, you will receive the same job number
when you successfully accept the job.
 Many of SubFinder’s reports use the job number as a
reference.
 Job numbers must be used when accessing an
existing job for review or cancellation.
 Any time you accept a job, make sure you take note of
your job number.
Why Will SubFinder Call Me?
To offer you a job
You may listen to the job more than one time.
You could receive more than one call during a
specific calling period.
To notify you of a job cancellation
What Are My Options
When I Call SubFinder?
 Reviewing your current assignments 1
You can listen to any current and future
assignments that you’ve already accepted. You’ll
hear all of the details concerning each job.
 Reviewing available jobs 2
You’ll hear jobs, for which you’re qualified, one at
a time.
You may either accept an offered job or listen to
another.
What Are My Options
When I Call SubFinder cont…
 Canceling an Assignment 3
You must know the specific job number.
You must cancel prior to the deadline established
by your district administration.
 Reporting an Absence 4
You must know the specific job number.
The dates and times of the absence must fall
within a single job that you’ve already secured
through SubFinder.
What Are My Options
When I Call SubFinder cont…?
 Reviewing Personal Information 5
Your phone number
Your name, as recorded
The days of the week you can work
The date range menu – to set Unavailable dates or
date ranges or Do Not Disturb
Your SubFinder-assigned ID number – employees
use this 4 digit number to Request you
 Leaving SubFinder 9
Some Points to Remember…
 SubFinder must be accessed using a touch-tone phone.
 Take your time and follow the narration.
 When accepting a job, always wait for the job number
before leaving the system.
 If you must cancel a job that you’ve already accepted,
please do so as early as possible. At a minimum, you must
cancel at least___ before the scheduled start time. If you
try to cancel within___ of the scheduled start time, you’ll be
instructed to call the administrator at the appropriate site.
 Register as soon as possible. SubFinder can’t offer you
any jobs until you register!