Transcript Session Number & Title - AFCOM Data Center World

ITM 7.2: Next-Gen Monitoring: The
Software-Defined Data Center
Art Meierdirk,
Senior Director of Business Services,
INOC
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ITM 7.2: Next-Gen Monitoring: The Software-Defined Data Center
Enterprises, service providers and other organizations are moving to virtual data
centers—including the new Software-Defined Data Center (SDDC)—to obtain the
benefits of agility, efficiency and cost control.
But the move to these new architectures also challenges conventional
management tools and processes for assuring the effective operations of the data
center.
Attendees will learn about the changing role of network engineers in the SDDC;
challenges of an SDDC and the monitoring solutions to overcome them; and
opportunities of an SDDC for providers focusing on monitoring.
To further demonstrate these points, real-world deployment case studies will be
discussed and analyzed.
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AGENDA
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Software-Defined Data Centers (SDDC) – A Business Service
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Next-Gen NOC - Define the Services and Set SLAs
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New capabilities; what’s different?; virtualization and software control
NOC functions remain the same; DCIM required now more than ever
Design for new capabilities driven by SDDC / virtualization
SDDC Service Expectations and Impact on Operations
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SDDC “tools”
Process / runbook
Staffing
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Options to manage cost (own it / do it yourself vs. rent / outsource)
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Summary
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Software-Defined Data Center
Computing
Power /
Backup
Business
Services
Interface
API
Control
Security
SDN / NFV
Environmental
Storage
Data Center-as-aService
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Big Picture: Virtualization - Business-Focused
Traditional Infrastructure
Home Office IT
Infrastructure
Users /
Customers
Carriers
Transport &
Remote
Office(s) IT
Infrastructure(s)
Data Center
Remote Data
Storage &
Computing
Control
Users /
Customers
Home Office IT
Infrastructure
SoftwareCarriers Transport
Defined & Switching
Control
Control
Solutions
Switching
Other Service
& Apps
Providers
Business
Solution
Command
& Control
Other Service
& Apps
Providers
SDN
Control
Data Center
Network
Security
Storage
Computing
Remote
Office(s) IT
Infrastructure(s)
Control
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Drivers for Business Change:
New Opportunities
80% of new applications will include
cloud delivery or deployment
2.5 billion GB of data are
being generated every day
500 million Tweets a day;
95% of mobile traffic is data
New consumption
models
The need to gain
insights quickly
Explosion in
file and object data
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These Shifts Introduce the Need for New
Data Economics
New
Workloads
Traditional
Workloads
Transactional Systems
Integrated
Approach
Social and Media
Email, Supply Chain, HR
Mobile Applications
Virtual Servers
and Desktops
Big Data
& Analytics
Systems of Record
Systems of Engagement
 Benefit from simplified infrastructure
 Require massive scale and rapid pace
 Require cost efficiency through
improved virtualization and automation
 Accelerate business insights
 Drive controlled data growth
 Rely on data elasticity,
supporting diverse hardware
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Typical Data Center Today
Compute
Network
Storage
Facility
IT Power Use
Business
Logic
Compute
Software Network
Automation Storage
Facility
IT Power Use
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What They Could Look Like with SDN
Business
Logic
Software
Automation
Compute
Network
Storage
Facility Power Use
IT Power Use
Business
Logic
Software
Automation
Compute
Network
Storage
Facility Power Use
IT Power Use
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SDDC – Next-Gen Monitoring
Business
Solution
Command
& Control
Control
Users /
Customers
SDN
Control
Power
Management
Home Office IT
Infrastructure
SoftwareCarriers Transport
Defined & Switching
Control
Control
Solutions
Other Service
& Apps
Providers
Data Center
Network
Security
Storage
Computing
Remote
Office(s) IT
Infrastructure(s)
Control
EMS / NMS
NOC
Monitoring
System (Alarm
Aggregation)
Environmental
Systems
SMS
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Data Center NOC Planning
Secure Infrastructure for Cost-Effective Business Continuity
Value
Proposition
Elements
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Storage
Computing
Interconnectivity
Secure services / Facilities
Redundant / Business Continuity
Rack Space
Power
Environmental Control
Evaluate /
Plan
Software
Controls for
the Data
Center
Elements
The Transition:
Data Center-as-aService
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Business-Focused Services
Service Level Agreement (SLA) Metrics:
• Storage
• Computing
Value
Converted
to SLAs
• Broadband Connectivity
• Cross-Connects
• Power
• Environmental Control
SLAs:
•Availability
•Capacity
•Access
•MTBF
•MTTR
•Implementation of
Changes
• Facility Secure Access
Business Foundation
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The Next-Gen NOC Designed to Meet Business Requirements /
SLAs
Capacity
Access
Availability
MTBF
MTTR
Change
• 24x7 Service Desk – Available to monitor alarms,
handle calls and manage / document incidents
• Proactive Support (Infrastructure Monitoring)
• Reactive Support (Notification from Users)
NOC Operations Fundamentals
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Build a Solution for 24x7 Support to Meet SLA
Requirements
• Action on Monitored Infrastructure Alarms
Tools
Process
People
Integration
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“Traditional” Data Center – Network / Hardware-Centric
SDDC – Application / Service-Centric
Answer Incoming Calls / Messages
Notifications of Clients / Customers / Users
Escalation and/or Dispatch for Restoration
Time to Restoration
Documentation of All Actions for Reporting SLA
Performance
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Solution Elements (Expanded) for
Software-Defined Services
• Tools – Monitoring, Workflow,
Documentation and Reporting (Expanded Monitoring Tools Change with
SDDC / SDN / Virtualization
for Virtualization)
• Process – Best-in-Class (ITIL) / Focus on
SLAs
• People – Skill Set to Match Functional
Requirements (Expanded for
Virtualization)
Tier 2/3 Capabilities Change
with SDDC / SDN / Virtualization
• Integration of Tools and Process-based on
SLA Requirements – In-house Experts or
Consultants
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Tools – Monitoring, Workflow Documentation and
Reporting
• EMS / NMS / SMS – Alarm Aggregation from all
infrastructure systems
• Workflow Management / Ticketing System with
time-stamp as work progresses or escalation if
work is delayed
• Portal / web access for customer access to their
information
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“Off-the-Shelf” Configuration Toolset
for Virtual Infrastructure
Turn Your Infrastructure into Code:
• Automate how you build, deploy, and
manage your Infrastructure
• Your infrastructure becomes as
versionable, testable and repeatable as
application code
Interface
NOC Tools
with
Virtualized
Systems
• Polls the server to see the node is in
compliance with the defined policy
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Example:
“Off-the-Shelf”
Monitoring System
Network
Performance
Data Center
Virtualization
Application
Performance
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“Off-the-Shelf” Virtual Infrastructure
Management System
Interface
NOC Tools
with
Virtualized
Systems
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Keys to Monitoring a Virtual Infrastructure
• View as the user, it is a business service they value
• Identify key infrastructure to monitor
• Identify key services to monitor
• Don’t assume ownership of all monitoring tools
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Tools for design and deployment of the services may provide the information
needed for proactive support
Partner with the user, take advantage of the tools already deployed
• Recognize and correlate infrastructure, application and service
failures via the tools and alarm outputs
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Tools Integration into a “Single
Pane of Glass”
NOC
Monitoring
System (Alarm
Aggregation)
Cloud Storage &
Processing
Secure
Connection
Environmental
Systems
Power Management
EMS / NMS
Network & Security
Systems
SMS
Monitoring System to Aggregate
ALL Alarms via “MoM”
Storage / Processing
(Includes Application & Service Monitoring)
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Establish Proactive “Alarm to Action” Guide
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Every Alarm Documented in Runbook
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Alarm Correlation Steps
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Related devices / network / services
Impact Assessment / Prioritization
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Description
Impact
Next steps
Based on scope of incident and impact on business services
Troubleshooting Inputs
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Initial data collections documented and available
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Process (ITIL) – Documented, Standards-based and
Focus on SLA Fulfillment
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Process flow mapping
Work instructions for every process
Expected results
Escalation
Dispatch
Closure and documentation
Reporting
Real Need for Best-in-Class Process Development
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Knowledge Base / Runbook
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Documentation of all business aspects
Architecture
Organization
Process flow
Work instructions
Contingencies
Business Continuity Plan
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d
St
aff
ing
oa
kL
Architect / Engineers / SMEs
Deployment / Support Engineers
Service desk
Tier 1 support
Advanced support
W
or
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Quantity
Staffing – Skill Set to Match Functional
Requirements
Time
Staffing Limitations:
• Budget constraints
• Staff additions often lag growth
• Multiple responsibilities - staff for highest
job requirements
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Survey of NOC Activity
Structured NOC Solution:
• Tiered jobs
• Resource pool
• Maintain focus
• Meet SLAs
• Control costs
• “Right-sized” solution
ACTIVITY TYPE BY TIER
PERIODIC REVIEW
DOCUMENTATION
INCIDENT MANAGEMENT
24x7 EVENT MONITORING
CALLS / EMAIL
TIER 1
3%
2%
7%
39%
14%
TIER 2/3
10%
3%
18%
4%
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Options for Operations
• Tools – Buy, “Rent” or as-a-Service
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Off-the-shelf, require customization and support
Web-based, require customization
• Process – Develop, “Buy” or as-a-Service
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Is the essence of the operations, must be fully engaged regardless
of source
• Personnel – Hire, Contract or as-a-Service
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Outsource
For
All Three
or a Subset
Direct-hire provides most control
Contractors provide flexibility
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Outsourced NOC Option
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Clearly Identified Services
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Service desk / tier 1 / advanced
Operations clearly understood
Meet defined SLAs
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Monitoring – included in service cost
Ticketing – included in service cost
Documentation – included in service cost
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Provide templates and consultation
Joint development of strategic knowledge base
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Flexible resource pool
Skills to match requirements
Tools and Integration Services
Process Flow and Runbook Development
CostEffective
Partnership
24x7 Staffing
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Outsourced NOC Comparison
Expense
Type
Internal
Annual
Internal
One Time
Outsource
Annual
Outsource
One Time
Service
Cost
$0
$0
$216,000
$15,000
Tools
$27,000
$275,000
$0
$35,000
Tools Supt
$15,000
$40,000
Staffing
$425,000
$0
$115,000
$0
Office Eqt
$2,000
$20,000
$500
$5000
Total Yr 1
$469,000
$335,000
$331,500
$55,000
$804,000 Yr 1
$469,000 Yr 2 – 5
$2,680,000 Total
$386,500 Yr 1
$331,500 Yr 2 – 5
$1,712,500
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3 Key Things You Have Learned During this Session
1.
The Next-Generation NOC will be built on a “structured NOC” / “best
practices” foundation – focus on business issues and meeting SLAs
2.
Virtualization of infrastructures and services will require the integration of
toolsets (some may be owned by the DC customer / developers)
3.
NOC / operations flexibility during the initial rollout may include outsourcing
clearly-defined functions
Own the strategic initiatives and planning, even if outsourced
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Questions?
Contact:
Art Meierdirk
Senior Director, Business Services
Office: 847-714-9909 Ext. 104
Cell: 630-542-1866
Email: [email protected]
www.inoc.com
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