Solution Based Approach : : : : : Building relationships through partnerships

www.sbainfo.in

About Us Recognitions for growth:

• Offering IT services & Solutions since 1991 • VMware Enterprise Partner • NetApp Silver Partner • IBM Advance Partner • Cisco Registered Partner specialized in network infrastructure

Stable & Track Record:

• Consistent growth rate of 40% YoY in revenues • 98% customer retention • 80% businesses are references and repeat in nature

Our DNA:

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Tech Support focused services

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Focus on serving Technology Leaders

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Long term, valued partnership

•

Process & innovation driven

Our Partners

Our Clientele

Solution Portfolio



Virtualization & Consolidation



Messaging & Collaboration

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Data Protection



Information Security

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Networking

Virtualization & Consolidation

• • • • Server, Desktop & Application Virtualization Technology adoption recommendations Compute, Storage and Network Solutions Migrations & On going support – High Level consulting and planning – Business objective focused migration expertise – P2V Migration based on customer requirements and licensing options – Contingency Planning, Design, Implementation, Deployment – Dedicated support ensuring implemented projects protect their business interests • Private Cloud Adoption, Self Service Portals and Chargeback Mechanism

Messaging & Collaboration

 Simplified Messaging & Collaboration Solution  Enhancing Communication within and External to Organization  Delivery as On Premise or Hosted Services  MS Exchange, Zimbra, IBM Lotus Notes , Google Apps  Unified Communication Solution with Voice and Video Integration  Complimenting solution – Email Archival, Email Security, Single Sign-on etc

Information Security

 Securing IT Assets & Safe Guarding against Threats  Network, Host and End Point Protection  Threat Vectors to include  Applications , Users , Hackers  Protection against  Data Leak, Data Corruption , Network outage  Prevention Technologies  DLP  SIEM  IPS / IDS  Web & Email Gateway  Firewall & VPN

Data Protection

 Data Backup, Archival and Recovery  Disk to Disk, D2D2T, Far Site / Offsite Backups  Archival Solution  Compliance or Process Needs  Faster Restoration  Disaster Recovery Solutions  Customer Owned / Hosted DR Sites  Rule Book Automation

Networking

 Experts in Plan, Design, Implement, Manage Networking  Layer 2 to Layer 7 Networking   Enterprise Secured Wireless Solutions Switching, Routing, Layer4-7 Application Accelerators, Load balancers, Secured Application Access

Services Portfolio

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Managed Services

 IT Infrastructure Monitoring and  Management Network Infrastructure Monitoring  and Management Day 2 Support (Extended NOC  Services) Information Security •

Professional Services

   Consulting Implementation Migration/Integration

Services Portfolio – Managed Services

IT Infrastructure (Extended Support)

Application Monitoring & Management Asset Management Data Center Monitoring & Management Desktop Management Messaging & Collaboration Server Monitoring & Management Storage Management Virtualization & Consolidation

Network Infrastructure (Back-end Support)

Unified Communications Design Support & Remote Provisioning Converged Network Design & Support Reactive Network Support (Level 1, 2 & 3 Support)

Day 2 Support (Extended NOC Services)

Level 1, 2 & 3 Support

Information Security

Data Loss Prevention (DLP) Security Information & Event Management (SIEM) Unified Threat Management IDS & IPS Signature Management QOS ( Quality of Services) Deep Packet Inspection Reporting & Analysis VPN Security & Port Management Virtual private Network security Encryption and Authentication Manage and block ports

Technical Support Augmentation Process

Client Central Office Customer A Location NMS System Customer B Location VPN Tunnels to Central Office VPN Tunnel to NOC SBA Network Operations Center NMS Backup Internet VPN Connectivity To Central NOC Sonic Wall

NMS Tool & Service Desk used by SBA & Client

Each customer network is connected to the SBA NOC through a secure VPN connection, limiting SNMP and ICMP traffic.

NOC Process Overview

Priority Levels

Priority Level P1: Critical

(5-Very High )

P2: Major

(4- High )

P3: Minor

(3-Normal )

P4: Planned Activities

(3-Normal )

Description

A Problem that affects entire process/Network or 80% of the users in the Head office A problem that affects a typical user

Response Time*

< 4 Hours < 6 Hour

Resolution Time**

< 8 Hours

Closure Time***

< 8 hours Next Business Day A problem that affects the productivity of a user/users (such as performance of a system is slow) Planned Installation, Movement of equipment, addition / deletion of Hardware / Software These are basic activities that involve multiple vendors and are of time consuming. Includes installation of new application software, Migration of existing application, Re-organizing your network, Planned shutdown of Servers for maintenance purpose etc.

Next Business Day 2 Business Days As per Mutually Agreeable Terms *(Excluding Travelling time if involved) ** (Workaround for an issue or that the problem can be reopened) *** (Permanent solution. Will not require to reopen the problem)

Support Levels

Level 1 Support

 Monitor, Verify and Notify Alarms  Trouble ticket management through Service Desk  Basic hardware troubleshooting through NMS  Escalation management

Level 2 Support

 Support for IPT, IP, AVVID, WAN, VPN Networks  Diagnose, troubleshoot and resolve complex problems  Work with vendors  Configuration management  Patch and Standard Change management

Level 3 Support

 Advanced support for end-to-end internetworking issues  Diagnose, troubleshoot and resolve highly complex problems  Expert engineers work solution with hardware/software vendors,  3 rd party service providers etc Root cause analysis

Extended Support Options

Resource/Device Based (Dedicated resource):

 Engineers Level 1/2/3, as required  Shared NOC Infrastructure  Synchronization with client’s Level 3 Engineers

Fixed Time/Task based (Dark Hours/Weekends/Day):

 Shared engineers Level 1/2/3, as required  Shared NOC Infrastructure  Shift Hand off-Take off process with client’s NOC  Service desk shared with client’s support engineers

24x7 Total Support:

 Dedicated Engineers Level 1/2/3  Dedicated NOC Infrastructure  Synchronization with client’s Level 3 engineers

Shift Hand Off – Take Off Process

Shift Changeover flow 30 minutes to new shift Shift handoff form preparation 10 minutes to new shift 5 minutes of new shift Shift handoff takeoff meeting Shift Takeover signoff and mail sent Outgoing Shift Tasks:

 Highlight all major priority incidents in the handoff sheet  Prepare schedule activity and maintenance for next incoming shift  Prepare Shift activity report

Incoming Shift Tasks:

 Sign on and decide the handling of incidents  Allocate analysts for the schedule activity and maintenance  Shift Lead decides engineer and task allocation

Transition Process

Program Plan Layout

>> Current Environment Study >> Initial Engagement Plan >> Plans for Knowledge Transfer Phase >> Study Previous Problems >> Identify externals & Dependencies

Knowledge Transfer

>> Understand present Infrastructure >> Understand Technologies Used >> Understand current process and SLA & Escalation Matrices >> Quality Process >> Security Process >> Reporting Procedures

Transition

>> Ramp up as per Schedule >> Process Transition >> Establish Performance Parameters >> Reporting >> Ensuring SLA Parameters are met >> Backup Plan

Stabilize Process

>> Finalize Process & Quality guide book in line with SLA >> Implementation of all processes across all technologies >> Set up Project Manager >> Project Management >> Risk Management

Professional Services Consulting

• • • • • • • • • • • Active Directory Back-up & Disaster Recovery Cisco Networks Cloud Solutions Data Center Messaging & Collaboration Networks Security - SIEM, DLP, IDS &IPS Signature Management, VPN Security SharePoint Unified Communications Virtualization & Consolidation Plan Design Migration Implementation

Professional Services – Implementation & Migration

Implementation

• • • • • Cisco – Unified Communications & Telepresence Microsoft - Active Directory, Office 365, SharePoint Virtualization - VMware, HyperV, Citrix Storage – NetApp, EMC, IBM Messaging – Zimbra, Microsoft Exchange, • Google Apps Security –SIEM, DLP, IDS &IPS Signature Management, • VPN Security Data Center, Disaster • Recovery and Back-up Cloud - Amazon, Softlayer, Rackspace

Migration/Integration

• • • • • • Cisco Unified • Communications, Avaya Microsoft - Active Directory, Office 365, SharePoint Virtualization using Cloud Storage – SAN, D-Duplication Messaging – Zimbra, Microsoft Exchange, Google Apps Data Center Migration/ Integration Cloud - Amazon, Softlayer, Rackspace

Data Center Services & Support

Multi Vendor Technologies

Cisco

 Unified communications  wireless  Contact Center  MPLS/ VPN  Security

Storage

 EMC  Netapp  IBM  HP  Hitachi

Microsoft

 Active Directory Services  Exchange Server  SharePoint  HyperV

Citrix

 Xen Desktop  Xen Server  Opencloud

Virtualization

 VMware  Hyper V

NMS Tools

 Kaseya  Tivoli  HP Openview  Solarwinds  N-Able  IT 360  Nagios

Partnership Benefits

• • • •

Capabilities

Scalable & skilled talent pool Quality & secured Infrastructure Innovation & Creativity High availability • • • •

Competitiveness

Flexible Models & Right costs Alignment with Business Goals Integrated Technology & Operations Desired end results • • •

Change

Managing Business Cycles Quick adoption Sustainability

Thank You!

SBA – The right Partner with right Delivery

Contact Us: SBA Info Solutions Private Limited

No:19, “SBA House”, 46 Ashok Nagar, Chennai , Tamilnadu, India. Pin 600083.

th Street Ph: +91 44 24897598 (3 Lines) Email: [email protected]

Website: www.sbainfo.in US Phone: +1 206 792 9394