Transcript Document
What will ARL do for you? What will you do? Presented by Martha Kyrillidou 19-20 January 2004 Glasgow, UK old.libqual.org Objectives • Identify key elements that contribute to a successful survey implementation • Learn how the LibQUAL+™ Web site can help you manage your survey Step 1: Define Consider participation in LibQUAL+™ • When deciding whether to participate, consider project requirements: people, supplies, technology • Also consider your institutional goals: what do you want to get out of the survey? Registration and Costs • 2004 participation fee: $2,250 per survey implementation • Other potential costs include: – On-campus marketing and promotion – Travel costs – “Cost” of staff time on project • Registration runs from SeptemberDecember Technology • Work with IT department to select email addresses and compile mailing lists • Consider your hardware, software, and network connections • Prepare for any local network issues that could affect your survey Sample Groups • Identify your sample groups (undergraduate, graduate, faculty, staff) • Determine your sample size – Sampling guidelines provided in Procedures Manual: http://old.libqual.org/Information/Manual/index.cfm – Minimum recommended sample size for a large institution: 900 undergraduates, 600 graduates, 600 faculty, 600 nonlibrary university staff (optional), and all library staff (optional) Survey Liaisons • Prepare for survey administration • Communicate with LibQUAL+™ team • Respond to user feedback • Work with local IT/academic computing contacts and ARL to resolve any local technical issues Survey Communications How will you promote your survey and communicate results? • Advertising/marketing • Survey Web sites • Flyers and other handouts Step 2: Prepare Complete required steps to launch your survey • LibQUAL+™ survey Management Center as a management tool • Several required steps before your survey can go “live” • Determine whether you need IRB approval Survey Management Center Manage Your Survey Survey Preferences Participants are asked to indicate/provide: • Support e-mail address • Language • Institution logo • Whether they want SPSS data files • Whether offering local incentive prizes • Dates of survey Survey Customization • Choose five additional questions (if desired) • Provide library branch information • Define disciplines for your institution Preview Preview your survey, exactly as it will appear to users • Data entered in preview survey is not recorded • Clicking on “Approve” turns on your actual survey URL Representativeness • • • • Tell us about your institution: User types (undergrad, graduate, faculty) Number of users in each discipline ARL statistical info. (number of volumes held, etc.) Information will be used to determine representativeness of your sample Step 3: Implement Launch the survey on your campus • Send survey invitation and URL • Typical survey run is 3 weeks • Send 2-3 follow-up reminders to users • Respond to user feedback Monitor the Survey Track your survey’s progress in real-time • Number of surveys completed, day-by-day • Surveys completed by user group • Average completion time • Turn off survey when finished Step 4: Wrap-up Close down your survey and receive results • Survey closes to public in May • Contact local incentive winners (if you offered a local prize) • Provide feedback to the LibQUAL+™ team about your survey • Receive survey results data Local Incentives • Provides list of randomly selected users for local incentive prizes • Available as soon as you turn off your survey run, or when survey closes to the public (whichever is first) Post Hoc Questionnaire Provide the ARL team with information about your survey run • Sample size • Number of e-mails sent • Incentives offered • Marketing/promotion methods Evaluation Survey Your opportunity to provide feedback to the LibQUAL+™ team and evaluate your institution’s survey experience LibQUAL+™ Resources Project Web Site <http://www.libqual.org> LibQUAL+™ Procedures Manual <http://www.libqual.org/Information/Manual/ index.cfm> Online Administration System Online Administration System Online Administration System Online Administration System Online Administration System