Transcript Multi-Agency Working PowerPoint

MULTI-AGENCY WORKING
© Laser Learning Ltd 2009
Once upon a time…
Zainul used to live in Bangladesh but he has
recently moved to Bristol with his parents
and older sister.
Zainul is 5 years old and has arrived for his
first day at primary school. His mother
speaks little English and seems nervous as
she leaves Zainul with his teacher.
© Laser Learning Ltd 2009
First response
The teacher, Mrs McLean, smiles at Zainul’s
mother as she takes his hand and walks him
over to where some other boys are playing.
Zainul sat and watched but didn’t seem to
want to join in and made no attempt to talk
during the morning activities. She makes a
point of making eye contact and smiling at
him.
© Laser Learning Ltd 2009
Identify
Mrs McLean suspects that Zainul and his
family are probably feeling anxious about
the move to the UK and may need help to
adjust. She decides that the family would
benefit from contact with other agencies and
begins by observing Zainul’s interactions
during the school day. Having identified his
needs Mrs McLean then considers the
possible needs of the whole family.
© Laser Learning Ltd 2009
Act
Zainul speaks little English – obtain dual
language books and tapes from the library.
Mrs McLean speaks no Bangladeshi –
learn a few key phrases from another
teacher.
There are no GP details on Zainul’s
records and the notes indicate that they
have no family or friends in the area –
offer to refer the family to the local Surestart
Family Link Worker for support.
© Laser Learning Ltd 2009
Explain
Having done this Mrs McLean enlists the
help of another teacher who speaks
Bangladeshi to help translate her ideas.
When Zainul’s mother collects him at the
end of the day she is told in Bangladeshi
that the school would like to support the
whole family and the solutions so far.
Mrs McLean then gives her details of a local
organisation for Bangladeshis.
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Follow up
Mrs McLean knows that she cannot make a
referral to other agencies without the
parent’s permission but also that the whole
family will need to be supported for many
months and may feel embarrassed at asking
for help. She makes a note in her diary to
follow up with Zainul’s mother in a few
weeks time.
to be continued…
© Laser Learning Ltd 2009
Activity
Either in groups or with your tutor / supervisor
discuss how would you continue this story?
What else could Mrs McLean do to help support
Zainul and his family?
© Laser Learning Ltd 2009