Transcript Woolmanhill Flats - Robert Gordon University

Woolmanhill Flats
2010/2011
Arrival and Settling In
Ok, you are here - now what??????
Some of you will have never lived on your own before, and some of you will be old hands. Some
of you will also have lived here before - if you have, good to see you and we hope you had a
magic summer.
Most of you will at some point think things like, ‘what do earth do I do if I lock myself out? What
do I do if I hear a fire alarm? What if I hate my flatmates……OMG!!’
Panic not. This guide will answer some of your queries, tell you who everyone is, and give you a
short guide on how things within the flats work. And if it doesn’t answer your questions, it will at
least point you in the right direction!
If you have any questions over the year or think that we can add more in for the next intake of
students, then please let us know.
Who we are and what we do for you….
Facilities Service Supervisor (FSS):
The FSS oversees the day to day operations of Woolmanhill. The FSS can be contacted between
0900 and 1700 Monday to Friday on 01224 263090 or by letter.
Facilities Service Officers (FSO):
These are the guys and girls who ensure the site is safe and sound during your stay and tend to
any minor maintenance issues. The FSO’s are here between 0730 and 2200 Monday to Friday,
0800 – 1700 Saturday, and 0800 – 1600 Sunday. Their phone number is: 07855402314.
Handyman:
If you have any maintenance requirements which do not require a specialist, then this is the
responsibility of the Handyman. He is on site between 0900 and 1630 Monday to Thursday.
Site Receptionist/Administrator:
The site Receptionist/Administrator is here to answer your queries, issue you with Guest Passes,
short-term parking permits, and update residents on maintenance issues. She is based at the site
reception between 0900 and 1700 Monday to Friday.
FSA’s
These guys and girls are here to clean your communal areas once per fortnight. You can help the
FSA’s maintain a high standard in your flat by following the cleaning points noted in this guide.
Who we are and what we do for you….
The Warden
The warden oversees all welfare issues on site and manages the Resident Assistant team. If you have any
concerns about another resident or want a chat about a personal problem, you can contact him at 01224 263093.
Resident Assistant (RA’s)
RA’s are Robert Gordon University students who live on site. They deal with any site issues when the main site
team is off duty, for example, fire alarms, lock outs and noise concerns. These guys are available out of hours on:
07769 726187 or 07773 385158.
Accommodation Manager:
If you have any major concerns or would like to make a complaint or comment about any aspect of your stay or
booking, you can contact the Accommodation Manager directly on 01224 262141.
The Accommodation Team:
These guys and girls are based at Garthdee and are available Monday to Friday 0900 to 1700. If you wish to
speak to them about a booking or have a concern about your or another’s welfare, please contact the office on
the details provided above.
Infozone:
If you need to make payment, need a letter for you bank, or need non-accommodation related information, there
are two infozone’s within the university. One is situated within the Library at St Andrews Street, and the other is
situated on University Road, which is the enclosed road between the Faculty of Heath building and the Sports
Centre. These centres are generally open Monday to Friday 0900 – 1700.
Keys
Keys
Upon arriving on site you will have been given a set of keys. On this set will be keys to allow
entry to your building, flat and room, and another key for your food locker within the kitchen.
Your keys are your responsibility, and should be kept safe at all times.
Loss of Keys
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If you lose your keys, please ensure that you take all reasonable steps to locate them.
Have you searched your room and flat thoroughly?
Have you looked through your pockets and bags?
Have you checked at home?
Have you contacted the building in which you might have lost them?
Have you contacted the police to enquire if they have been handed in?
Once you are certain that you have lost you keys and taken all steps to locate them, please
inform reception of the loss. Site staff can give you a new set of keys. This will cost you £20.
If you lose your keys out of office hours, please contact the on-site RA, who can let you into your
flat. When the site office opens, site staff can then arrange for you to have a new set of keys.
We do not wish to charge you for a new set of keys if there is a chance you may have left them
at home, as once the new key has been ordered it is non refundable.
Awwww Man! I locked myself out..
We have all done it, but it is a pain in the proverbial! Please read the info below so
you know what to do when it happens to you.
If at any time you find yourself locked out of your bedroom or flat, please contact
reception and a member of staff will assist in letting you back into your flat. You will
need to confirm your identity, so before you lock yourself out, make sure we have a
recent photo of you so you are easy to identify and are not delayed in gaining access
to your flat.
If this occurs out of office hours, please contact the on-site RA, using the contact
details outlined below. In fact, put these numbers in your phone…. Now….Ready:
1. 07769 726187
2. 07773 385158
Fire Safety
There is nothing more frightening for you or our staff than fire. Any fire alarm activation must be
treated as if it is a real fire. It is the responsibility of every student or staff member to follow
these procedures.
If you hear the alarm please don’t think ‘aahhh someone must have burned their dinner again’,
and ignore it. One day it will be a fire and in those rare instances every second counts
Fire Alarms
When the fire alarm sounds, it cannot be mistaken for anything other than a fire alarm as it is a
constant, very loud ringing noise. You must evacuate the building immediately and head to the
fire assembly point. A member of site staff will then attend to the alarm and decide whether the
emergency services should be called.
Fire alarm activation points (Call Points)
There is one Call Point placed just inside the front door of every flat, and one at the entrance of
the building. If you discover a fire and the fire alarm has not gone off, evacuate the
building immediately and press the glass of a call point as you go.
Close the flat door as you exit as this will help everyone else evacuate the building safely.
Fire Safety Continued…..
Fire Safety
All flats are fitted with two fire extinguishers, both situated in the hallway.
One is Foam, which is identified by a cream band, and can be used for…
– Wood, cloth, paper, plastics
– Liquids, grease, fat, paint (only if its a burning spillage)
Do not use it on:
– Chip pan fires, deep fat fryers
The other is powder, which can be used for…
– Liquids: grease, fat, paints, oils
Do not use on:
– Chip pan fires, deep fat fryers
– Electrical fires (safe to use but may not penetrate equipment therefore not completely extinguishing fire)
Every extinguisher has instructions on how to use it should you find a fire. Only tackle a fire if you are
confident in the use of a fire extinguisher. If the fire is successfully tackled, report the incident to site staff
immediately. In all other cases, break the Fire Call Point and evacuate the building immediately, closing the doors
as you go.
Every kitchen is also fitted with a fire blanket. Should a fire begin on the cooker, the fire blanket should be
placed over the fire.
Fire Safety Continued…
Fire Testing/Drills
Did you know that part of legislation is to test any and all fire alarm systems every week?
At Woolmanhill, fire alarm testing in each block takes place once a week (Monday to Friday)
between the hours of 9.30am and 11am. These last approximately 60 seconds or less; this is the
only time you are not required to leave the building.
In order to comply with Fire Safety regulations, there will be two unplanned Fire Drills carried out
throughout the academic year. These tests are to ensure residents are aware of the evacuation
procedure, and to ensure all fire alarms are fully functioning. You will not be informed of when
these tests are carried out, so treat every alarm as if there is a real fire and evacuate the building
immediately.
Any person found not to have evacuated during a fire alarm may be disciplined by the university.
Staff/Contractor Access to the Hall, Kitchen or
Lounge
There will be times when a member of site staff/contractor will require access to your
flat, for example, to carry out repairs. In such instances, staff will knock on your door
twice to gain access. These individuals can be identified by their RGU logo, or by their
ID card.
If no one answers the door, staff will enter the flat and announce their presence,
complete the task, and leave as soon as they are finished.
Once per month we require access to all communal kitchens to carry out essential
water, fire and safety equipment checks. These will be carried out by an FSO and will
take no more than 5 minutes per flat.
Bedroom Access
Routine Repairs
There may be times when access to your bedroom will be required. This will usually be to repair
an item that has been reported to reception by you. Please remember to give us permission to
access your bedroom when reporting a maintenance issue. If you agree, site staff and contractors
will knock on your flat door, and then your room door, twice in order to gain access. If no one is
present, staff will enter your room to complete the repair and leave as soon as it is finished.
If you would rather be in your room when a repair is carried out, site staff can arrange to
complete the repair at a time convenient to both parties.
Essential Maintenance Works
Residents will be given at least 24 hours written notice of the works due to be carried out. This
gives you the opportunity to be present during the maintenance works should you wish, or to lock
away any valuables.
Emergency access
This list is not exhaustive. If we do have to access your room for emergency repairs we will
endeavour to ensure you are made aware of the situation as soon as practical.
Post and Parcels
There is a mail locker on the site for each flat. The keys for these are situated on or
near the pin board within your lounge/kitchen in the flat.
The mail locker is situated within the corridor on the way to the laundry room/ground
floor of each block (delete as appropriate). All mail will be delivered there.
Any parcels or letters that have to be signed for by the addressee will be kept in the
site reception. Residents will be notified of such parcels or mail and can collect it at
the main office. Please note that items will not be kept for longer than 3 days. If you
don’t pick it up we will return it to the courier or Royal Mail.
To ensure your mail is delivered accordingly and as soon as possible, please address
all mail to yourself at the following address:
>Your Name<
Woolmanhill Flats
134 John Street
>Your Flat and Room Number<
Aberdeen
AB25 1LE
Internet Access and Laundry Facilities
Internet
Internet access is available in all bedrooms, via an internet cable which is provided in every room.
There is an internet access guide for Windows and Mac, which will guide you through configuring your laptop to the University internet.
This will be issued to you with your keys. There are also be spare copies in the site reception should you require one.
If you have any problems with your connection, the IT team is situated at St Andrews Street just to the right of the main reception.
They can be contacted on 01224 262777.
Laundry
The laundry room is situated between blocks 100 and 1, and can be accessed 24 hours a day. These machines are coin
operated.
The washing machine costs £2.00 and the dryer costs £1.00.
Please note the machines only take the following coins: £1, 10p, 20p, 50p.
If you have any problems with using these machines, please contact our laundry supplier Circuit on the number shown in
the laundry room, or alternatively inform a member of staff.
When you are using the machines please ensure you close the machine door firmly to activate the cycle. When finished with
your laundry, please ensure that all machines used are fully emptied, and remember to leave the laundry room tidy after
use.
Cars and Bikes
Car Parking at Woolmanhill
Parking on site is restricted to those who purchase a permit. There a two types of permit that can be purchased:
A long term permit is preferable for those who wish to park at Woolmanhill for the whole of the academic year. Please
contact the Transport Manager, Judith Logan, for details of prices and for purchase of this type of permit:
[email protected]. This is sold at a cost of £5.75 per week.
Short term permits can be purchased at the Woolmanhill reception. A short-term permit costs £6 per week, plus £5
refundable deposit for a barrier card. This is available on a first come first served basis. If you require this service, please
apply at reception between Monday and Friday, 9am to 4pm.
Note that permits issued are for one vehicle only – permits and barrier cards should never be shared.
Anyone found to be parking in the car park without a permit will be required to purchase a permit or vacate the car park.
The University reserves the right to follow disciplinary procedures if this service is abused.
Bicycle Storage
There are numerous bicycle stores throughout the site. You can rent one of these stores for the whole of the academic year
for £10.
For fire safety reasons, bicycles should not be stored within your bedroom or within the communal areas of your flat. In the
event of heavy smoke within the flat, this can impede your exit. If this is found to be the case in your flat, bicycles will be
removed from the affected area.
Quiet Hours
Within Woolmanhill we operate a ‘Quiet Hours Policy’.
This is to ensure all residents at Woolmanhill have the opportunity to sleep or study
as they choose.
These hours run from 11pm to 8am.
If you are disturbed by noise during your stay, please call 07769726187 or
07773385158 and a member of the team will be available to assist.
Guests
Guests
Residents are allowed to have guests visit at any time during the day, but must
vacate the property by midnight. Residents are responsible for their guests during
their time on the site. This includes behaviours and any damages.
Residents who wish to have a guest remain over night must obtain a Guest Pass from
reception. Note that residents can only sign in one guest at a time and each
guest only once per month.
For safety and security purposes, guests should not be left in a flat without the
presence of their host, and should not be given possession of the resident’s flat key.
Exam Time
Guests are not permitted to stay during the January and May periods.
This is to ensure a quiet studying environment for all residents. Please refer to the
terms and conditions of your lease for details on the exam periods.
Smoking
Please note that smoking is strictly forbidden in all areas of the building, including hallways,
communal areas and bedrooms. Residents can smoke outside their buildings, where wall
ashtrays are provided.
Anyone found to be smoking in their flat or bedroom may have disciplinary action taken against
them.
Rubbish and Recycling
Rubbish
All residents are responsible for disposing of the rubbish from their flats. There are
numerous bins provided throughout the site car park in the enclosed compounds.
The bins for general rubbish are labelled ‘General Waste’. Please ensure that rubbish
bags are placed in the bin, and not on the ground beside it. This is for obvious
Health and safety reasons.
Recycling
RGU promotes a green policy; there are numerous recycling facilities in the car park
situated in the middle of the car park.
Residents can recycle items such as paper, plastic and glass.
Recycling bins are labelled as appropriate.
Security & Windows
Security
For your own safety and security and to protect against theft, always lock your
bedroom door when you leave the flat. Ground floor residents should also ensure all
windows are properly closed when a room is unattended or the flat is empty.
The University provides insurance within your properties at a basic level. To check
what’s covered visit www.endsleigh.co.uk and look under the student contents
insurance link.
Windows
Windows are fitted with a window tag. Window tags are required to comply with
national health and safety regulations as outlined for student accommodation
facilities. Window tags should not be broken.
Checks are performed monthly by site staff. Any flat or resident found to have broken
window tags will be charged for the replacement of the window tags, and disciplinary
action may be taken by the university if breakages are found to be persistent.
If you have a fault with any of your windows at any point during your stay, please
report it to reception at your earliest convenience.
Flat Facilities
Bedrooms
Every bedroom is supplied with a bed, mattress, study desk, study chair, desk lamp, waste bin,
wardrobe, bed side cabinet, and wash-hand basin (if not ensuite).
Communal areas
Every flat has an ironing board, an iron, and a vacuum cleaner, which is generally stored in the
hall cupboard.
In the kitchen, the following white goods are supplied:
Toaster, Kettle, Microwave, and fridge Freezer's.
You are also supplied with dining tables and chairs, sofas/chairs and coffee tables.
In the WC and washing facilities, toilet brushes and shower curtains are provided.
Please ensure you report any defaults or deficiencies to reception.
If you find any crockery within your flat, this has been left from previous years and you are
welcome to utilise as you see fit.
If you do not have any of the above items please contact us.
Purchasing Utility Items
Within Aberdeen buying items for your flat is now easier than ever. However, we do
have a number of items available to buy at reception, such as a bedding kits, which
includes a duvet, a pillow and sheets, as well as crockery items, i.e. plates, cutlery,
etc. There are a limited number of these items and it is a first come first served
basis
Costs:
Bedding Kit - £15
Crockery Kit - £2
How to : Kitchens
Cooker
The cooker has four cooking rings, a grill, and an oven. The cooker’s mains power
switch is on the wall.
Hob
Within the 8 bed flats there is a second hob supplied which has 4 cooking rings.
Again the power can be turned on and off by the mains switch on the wall.
Cooker Hood
Above each cooker or hob there is a cooker hood used to extract steam or smoke
whilst cooking. This can be controlled by the sliding switches generally found on the
top right hand side of the unit. There is also a light supplied within most cooker
hoods.
Fridge/freezer:
The fridge/freezer will be switched on upon your arrival and ready for use and should
be kept frost free during your stay. Within the fridge there is a light and a control dial
for the temperature. In some models there is also a fast freeze switch; if you find
your food is icy within your fridge, please ensure this switch is not on.
Toasters, kettles and microwaves are items which are commonly used; if you are
unsure of how to use these items please contact a member of staff.
If you have any faults with these equipment please report to reception.
How To: Heating/Hot water
The heating in every flat is operated by a gas boiler. There is a radiator in every bedroom, in the hallways and in
the lounge/kitchens.
The heating system operates on a timer and goes on and off at various intervals throughout the day:
Midnight – 6am: heating off
6am – Midday: heating on
Midday – 4pm: heating off
4pm – Midnight: heating on
The heating system is also controlled by the temperature of the flat. When it goes below a certain temperature,
the heating will come on automatically.
If you find the heat within your room is not sufficient, please check the radiator in the hallway is turned to a low
setting. Often the temperature sensors pick up the heat from the hallways; if this radiator is turned up high it will
think the flat is at an appropriate temperature.
There is also a temperature controller located on the boiler – do not alter this - any tampering with the
temperature controller may affect the heating system and stop the heating from working as normal.
These boilers also control the hot water within the flats. If you have no hot water in the flat you can turn the dial
on the boiler to reset, then turn it to the on position; within an hour you should have hot water. If this does not
work, please contact reception.
How To: Showers
Showers
Each standard flat has at least two showers, some having three. Ensuites have a shower per
bathroom.
Most showers within the shower rooms are electric and work by turning them on via the pull cord
or switch, then by pushing the button on the front of the shower unit. You can control the
temperature by the dial on the shower.
Showers which are over the baths are generally controlled by the gas boiler. By following the
pointers on the boilers you should not have any issues with hot water. However, if the water is
cold, you will generally have an electrical shower to fall back on.
Please note that all showers within the 50s, 60s and 90s are controlled by the gas boiler.
Again the temperature on the shower can be controlled by the dial on the shower unit
Trouble Shooting
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I have no heating
Where there is access, try turning the dial on the front of the boiler to the reset position then
back to the on position. You should have heating within 30 minutes.
I have heating in some parts of my flat but not my room
Check the radiator in the hall; if this is on a high heat turn it to zero and this should allow your
radiators within the rooms to heat.
I have no hot water
Ensure the boiler is reset as outlined above for ‘no heating’; this should supply you with hot water
within an hour.
I can’t get the cooker/micro/toaster/kettle/iron/vacuum/cooker hood to work
Check the appliance is switched on at the mains position and the fuses (within the fuse box in the
hall) have not been turned off.
The shower won’t turn on
Check that the shower is turned on via the switch or pull cord and the fuse within the hallway has
not been switched off. Press the button on the front of the unit firmly to switch on.
The shower is too hot/cold
The temperature of the electrical showers is controlled by the dial on the front of the shower unit.
Turn these until you find the best heat for you.
If trouble-shooting doesn’t work for any of these issues, please follow the
maintenance procedure in this guide.
Maintenance Procedure
From time to time you may come across an item in
your flat or room which requires maintenance.
This can be
something as simple as a faulty kettle or a bulb, to
the heating of the flat not working. All
maintenance issues irrespective of how minor
should be reported as soon as you become aware
of them. The sooner the job is reported, the
quicker we can take steps to remedy it.
You can report maintenance issues in four
ways:
By filling in the maintenance request form and
handing it in to the site office
Report it to site staff directly at reception.
Call it in on 01224 263091
Email to : [email protected]
We endeavour to keep you informed at all times of
the progress of maintenance issues via email
updates.
Don’t forget if you have a maintenance issue
within your bedroom you need to give us
permission to enter as we won’t go in without it.
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Awaiting Maintenance request form design
approval
Cleaning: What we do for you:
RGU will supply FSA’s (cleaners) to clean your flats once per fortnight between 09.15 and 13.15.
The FSA’s are provided to clean the communal areas within the flats. When they are in your flat they
will clean the bath and shower rooms, toilets, hallways and lounge/kitchens.
You can assist the FSA’s by ensuring your worktops, floors and sinks are clear. If your flat is not clear
the FSA’s will not move your items, but they will do their best to clean round them.
If your flat is too messy we may not be able to clean it at the time. In this case you will be provided
with a 24 hour notice to allow you time to clear the areas indicated within the notice.
We will endeavour to have the FSA’s return to your flat the next day to clean them, with the exception
of a Friday. This is due to the FSA’s working Monday to Friday only. If you get a 24 hour notice on a
Friday, the flat will be checked on a Saturday by an FSO, and the FSA’s will come back to the flat on
the Monday.
If you do not follow the advice of the 24 hour notice or if your flat is constantly receiving 24 hour
notices, the university reserves the right to follow its disiplinary procedures and you may be
billed/fined as appropriate.
Cleaning: Your responsibilities
Remember that you are sharing with several other people and your standards are
different to theirs - please respect your flatmates and the communal areas of your
flat by tidying up after yourself and doing your share of the dishes.
You may even wish to establish a cleaning rota with your flatmates to make sure your
flat stays nice and tidy!
You are responsible for the day to day upkeep of your property. Where as you are
solely responsible for your bedroom, everyone is responsible for the communal halls,
bathrooms, kitchens and lounges.
Residents are also responsible for emptying their own rubbish bins and disposing of
rubbish from their property. There are numerous waste disposal bins situated
throughout the site car park. Please ensure that all rubbish bags are placed within
the bins.
Damages/Charges
Breakages / Damages
Should you break or damage anything within your flat during your lease, you must
report it to a member of the site team. It is better to deal with any damage or
breakage that was your fault now than to wait until the end of your lease.
Charges
Anything found broken or damaged in your room at the end of your lease may be
charged directly to you. Any damages found in the communal areas may incur
charges that will be split between all the flatmates. If you are not responsible for
damage within your flat you need to have the responsible party write to us to tell us
they are willing to incur the cost of the repair. If this does not happen all parties
within the flat will be billed equally for any costs.
A list of items that can be charged for if broken or damaged, and the costs of their
replacement, is available on the kitchen notice board of every flat.
Inventories
Inventories
On arrival you will find a flat inventory within your bedroom, which has been prefilled in by a member of staff.
Please take a few minutes to go through the inventory. If there is anything not
recorded, note it down, sign the sheet and hand a copy in to reception.
If you are happy that the inventory is a true record of the flat, then please sign the
sheet and hand one copy in to reception.
If we do not receive this from you within 7 days of moving in, we will assume our
record is accurate and refer to it when you vacate the flat at the end of the lease.
Flat Inspections
Flat Inspections
We will inspect your flat around October/November time (we will tell you when we are
doing so). At this point we will decide if your flat is a red, amber or green flat.
If your flat is Green:
This means we are happy with the conditions maintained and will not re-inspect until April/May
time.
If your flat is Amber:
This means your flat is not up to the standard we expect but is not a disaster. We will need to monitor
the flat and will come back to re-inspect in February and decide then if the flat should move to
Green or Red, or stay at Amber.
If your flat is Red:
This means your flat is in a really poor condition and we will need to monitor your flat on a weekly
basis until you can show us that you are maintaining a good standard. When you have done this then
you will go to Amber, then Green. If your flat is classed as a Red flat and you do not make attempts
to resolve the situation, the university reserves the right to follow its disciplinary procedures.
The standard you keep your flat may affect things such as references for your next landlord. It is
worth your time to ensure you maintain the flats to a good standard.
Welfare Issues or Concerns
If you find yourself having any problems or concerns during your stay at Woolmanhill, please do
not hesitate to voice them to us. You may wish to speak to a member of staff regarding noise
issues or flatmate problems. Or you may want directions or information about the university.
Whatever the problem, the sooner we are aware of your concern, the quicker we can take
appropriate actions to try and remedy the situation, so please do come and talk to us.
Living in the Deen..
We don’t recommend one venue over another (except the Union!) but below we have noted how
to get to the nearest shops, supermarkets and banks, etc.
Food
The nearest supermarket to Woolmanhill flats is The Cooperative on George Street. This is open
seven days a week, from 7am till 10pm. Directions: On exiting the site, take a left and walk along
John Street. At the second set of traffic lights, take a right and walk along George Street.
Continue along this street and you will find The Cooperative on your right. (You’ll also find the
Bon Accord Shopping Mall just in front of you).
Spar is a small supermarket open seven days a week until 10pm, and is useful for last minute
items. Directions: On exiting the site, take a left and walk along John Street. At the second set of
traffic lights, take a left and walk up George Street. Continue along this street and you’ll find Spar
on your left.
Takeaways
Don’t fancy cooking? There are numerous take-away shops just minutes from Woolmanhill flats.
On exiting the site, take a right and walk along John Street. At the second set of traffic lights,
you’ll come to George Street. There are take-away shops up and down this street, ranging from
chip shops to Indians to Chinese. Take your pick!
Living in the Deen cont…
Doctors
It is recommended that all residents register with a doctor during their studies in Aberdeen. Students can register
with any Medical Health Practice in the city (including overseas students). It is important to arrange this on arrival
in Aberdeen to ensure you are covered in an emergency. Phone first and if they can accept you as a patient,
make an appointment to register.
There are two practices associated with the University:
The closest to Woolmanhill is Albyn Medical Practice, 30 Albyn Place, Aberdeen, Tel: 01224 586829.
If you are a student at Garthdee, you may find The Garthdee Medical Group more convenient - it is situated at
Garthdee Road, Aberdeen AB10 7QQ, Tel: 01224 208312.
Dentists
Due to a shortage of NHS dentists in the area, there is a two year waiting list for all NHS dentists. If you require
dental treatment, however, you can call the Dental Info & Advice Line to speak to a dental nurse. This service is
open Monday – Friday, 9am – 4pm. Tel: 0845 45 65 990.
For evening and weekend dental emergencies call G-Dens on 01224 558140. They may be able to offer you an
emergency appointment.
Banks
The nearest bank to Woolmanhill is the Bank of Scotland. This is located on John Street. On exiting the site take a
left and walk along John Street. The bank is situated just a couple of minutes from there.
There are lots of other banks in the city centre and all of them offer different incentives and packages to
students. To compare the differing offers, go to www.moneysupermarket.com to find the best deal bank for you.
Useful Contacts
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Accommodation Office
Tel: 01224 262130
Email: [email protected]
Web: www.rgu.ac.uk/accommodation/
Infozone
Situated at St. Andrews Street building or Garthdee campus.
Email: [email protected]
Text your query to 07624 803357, start your message with INFOZONE
Careers
Tel: 01224 262110
Email: [email protected]
Student Finance
Tel: 01224 262664
Email: [email protected]
International Student Advisors
Email: [email protected]