Transcript Payment Options Water/Sewer Bills

City of Fernley | October 2007
Payment Options
Water/Sewer Bills
Alternatives for Payment
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On-line at www.xpressbillpay.com
Direct Pay
Over the Phone (this option available for other
types of payment such as court fines, business
licenses, etc.)
Drop Box
Mail
Bill Pay Services
In person (Over the Counter)
Types of Payments Accepted
VISA
• Mastercard
• Electronic Funds Transfers (direct withdrawal
from checking or savings account)
• Automated Clearing House (ACH) (direct
withdrawal from checking or savings account)
• Cash or Check
• Money Order
• Electronic and Paper Checks from Third Party
Bill Pay Services
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www.xpressbillpay.com
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Customer has full control
Bills available on line
Customer can opt to NOT receive paper bill
Email notification of billing or other “news”
Secure server
Automatic payment of balance or fixed amount
available (optional)
Fastest method to credit customer account on
the City’s books
www.xpressbillpay.com
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Email notification
Dear Valued Xpress Bill Pay User,
Your latest City of Fernley statement is available to view online.
Please sign in to www.xpressbillpay.com to view your statement.
Sincerely,
City of Fernley
www.xpressbillpay.com
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Accessed from a link on the City Web Site
www.xpressbillpay.com
www.xpressbillpay.com
www.xpressbillpay.com
www.xpressbillpay.com
Then simply follow the prompts to complete the
transaction.
If you set to xpressbillpay up to autopay, the amount
payment will be made automatically on the day.
Multiple accounts can be set up under one login (email
address). This could be advantageous to property
managers or persons with several accounts to quickly
track and pay multiple accounts at one time.
Paper bills can be discontinued upon request
Direct Pay
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The customer can sign up for direct pay by
completing a form at City Hall and attaching a
voided check or savings slip
The City will send an electronic ACH request
to the bank about the 16th of each month to
withdraw the amount due from the customers
checking or savings account
The first cycle is a “pre-note” or test to make
sure the system is set up properly. Actual
payment will not occur until the following
month.
Direct Pay
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The customer still receives a paper bill and can
call the office between receipt of the bill and
the 16th if there are issues
This method is slower than xpressbillpay
Over the Phone
Customers can call in to the staff during
normal working hours at 775-784-9930 to pay
over the phone
• VISA, Mastercard, and EFT are accepted
• Other types of transactions such as deposits
and miscellaneous charges can be paid over the
phone
• The customer is read a confirmation number to
document the transaction
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Drop Box
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The customer drop box is conveniently located
in front of City Hall by the flag poles
Customers do not have to get out of their car
because they can drive right in front of city hall
and use the drop box through the driver’s side
window
Available 24/7
Mail
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Return envelopes are provided to conveniently
return checks in the mail
Mailed in payments are promptly posted to
customer accounts
Third Party Bill Pay Services
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Most third party bill pay services actually issue
a paper check to the City for payment.
Customer should allow sufficient time for
these services to issue checks and for the City
to receive and post the checks.
The City electronically receives certain
clearinghouse payments for certain bill pay
services. However, only xpressbillpay.com can
provide on-line information about the
Customer account
In Person
Normal office hours are from 8:00 AM through
5:00 PM Monday through Friday, closed major
holidays
• 595 Silver Lace Blvd, Fernley Nevada 89408
• 775-784-9930
• VISA, Mastercard, EFT, Cash, Check, or money
order are accepted.
• Customer service representatives are available
to answer questions or provide assistance in
setting up xpressbillpay for customers who
may require assistance
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Summary
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Many payment options are available
We encourage the use of xpressbillpay
especially if there are issue regarding receipt of
regular mail