Transcript Managing sickness absence effectively

Managing sickness absence
effectively
Martin Purnell
[email protected]
Agenda
• The Corporate Framework
• Sickness data
• Cause and Effect
• Organisation’s Role
• Manager's Role
• Employee’s responsibility
The Corporate Framework
• Record it accurately
• Report it quarterly
• Performance manage it!
• Manager’s Appraisal
• Set Targets
• Performance monitor and report it
Sickness levels
Organisation % time lost
Type
Unitary
County
Days
Source
5.2%
11.4
LGE
Shire
Districts
4.2%
9.6
LGE
Private
sector
3% to
3.7%
days per
employee
days per
employee
6.8 to 8.4
days per employee
CBI & CIPD
Or as a member of the public put
it…..
• You had 120,000 days lost last year
through sickness…. That’s the equivalent
to……
• One employee being off work for nearly
600 years!!
• What are you doing about it???
Cause and Effect?
• Stress remains top
• Poor/good leaders?
• Good/poor management
• Bullying?
• HR policies and procedures support the
business??
• etc
Organisation’s Role…
Record it!
• Collect and report accurate data (actual
days lost)
• Set performance targets and measures to
reduce it
• Include in the manager’s appraisal
• Quarterly performance monitoring
• Compare with others
Prevention
Attendance Management
• Communication of
• Important in having
• Health promotion
• Difficult to prove,;
sickness policy
policy that works
•
complements short
and long term policy
Gets a health
message out
Cont’d
• Occupational health
service
• Assessed as leading
•
• Disability case
•
• Flexible working
•
•
management
means to < absence
Good for long term
sick
Shown to get LT sick
back to work quicker
Supports need
Better life balance
Manager’s Role…
Manager’s job to…
• Measure absence
• Embed the policy and
• Managers need to be
•
•
•
•
•
procedure
Watch and act on trigger
points
Monitor and respond to
constant sickness
Role clarity in handling
absence
Do the return to work
interview
•
•
skilled (training/support
essential)
Early referral and
intervention
Evidence that role calirty
makes all clear
Keep in touch if long term
sick
Return to work
•
•
•
•
•
•
•
Welcome back, check recovered
Talk about absence, review record
Any underlying issues/problems causing it?
OK to start work?
Action employee is taking to prevent it?
Sum up and record
Set review date if needed
Patterns….??
Don’t say
• I suppose you’ll have
•
•
some excuse or other!
You are always off when
important work needs
doing! Can’t rely upon
you
You are no use to us if
you can’t work shifts!
Do say
• I’ve noticed 6 out of 10
•
•
•
Monday’s you have been
off
Would you like to
comment on the pattern?
Any reason why all of
your absence have been
in the last month?
Is there any problem n
relation to your shift
working?
Any questions?