Transcript Hotel Security Management & Training
Hotel Security Management and Training
Corporate Profile
Recent events around the world illustrate only too tragically the need for enhanced security within the hospitality industry. These events have had a dramatic affect on the industry, and have brought to the forefront the need to face these challenges head on. However, this emphasis on external security risks must not be allowed to diminish the need for conventional security and safety.
The latter must be implemented in an intelligent manner, increasing customer confidence without causing alarm.
The HSMT Group is in a unique position to share its many years of experience and know-how, to meet these challenges.
International Activities
In 2004, a strategic decision was taken at HSMT to branch out beyond Israel's borders to the international market and, as a result, offices have already been opened in London, Istanbul and Jacksonville, Florida, with initial contacts received from Amsterdam, Bucharest, Nicosia, and Bogotá, Colombia. In addition, HSMT is to begin cooperation with the Ecole Hôtelière de Lausanne in Switzerland, the oldest and one of the most respected hotel schools in the world.
Corporate Vision
To maintain the position as world leader in safety, prevention and security in the hospitality industry Dedicated to the highest levels of professional service To consistently maintain and develop advanced safety and security techniques, and to apply them to the hospitality industry To continually expand knowledge and understanding of the unique demands of the hospitality industry To provide a full turnkey solution to the hospitality industry in the areas of safety and security, including consultancy, outsourcing, systems, equipment, and training services.
To show commitment to professional integrity, discretion and loyalty to its clients, and maintenance of close ties with the community.
Modern challenges in the industry
Today's hotelier understands that safety and security is now an integral part of the range of services that the hotel provides for its guests. However, to combine the highest levels of safety, prevention and security, together with an understanding of the needs of the hospitality operation, is in itself a challenge.
Safety, prevention and security in modern hotels demand knowledge and prior meticulous planning, including procedures and regulations, all of the most advanced available.
the management of professional manpower and operation of advanced safety and security systems. HSMT provides this complex of services under a single roof, thus ensuring the establishment of a first-rate security department, relying on a sound and firm foundation of skilled and reliable manpower, equipment,
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We Help You Respond to Customer Demands
Increase employee and management security-awareness and sensitivity Provide the tools, know-how and means for increased security Raise the hotel’s security levels through understanding and security preparedness
HSMT Consultancy Services
Complete security and safety survey of proposed sites for new property developments, including topographical, geophysical and socio-economic factors.
Advice to architects and interior designers of new properties, including building design and positioning of emergency systems and equipment, in order to meet the safety and security needs of the property in the future.
Preparation of technical system specifications and management of tenders for these systems.
Construction site safety and security, including manpower where required.
Pre-opening systems and procedures training for all hotel personnel.
The HSMT Formula Securing the hospitality industry
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Development of chain (or hotel) strategies and policies Security audit and survey per property Gap analysis showing where improvement is recommended Design of security plan to fill the gaps which have been located Compilation of training plan to support the additional systems, policies and procedures which are to be put in place.
Production of safety, prevention and security policies and procedures manual for future maintenance of standards.
Implementation carried out by the hotel (or chain) and HSMT, with follow up and control by HSMT on a regular basis.
Executive Education
Summer and winter executive education programs in cooperation with leading hotel schools around the world Customized executive education programs for hotel chains Topics include: Crisis Management Risk Management Worldwide industry trends Effective strategies and policies in safety and security
Staff Training
Intensive courses for security officers in all areas concerned with safety, prevention and security Full range of individual courses for all line staff and management in the following areas: First aid Fire prevention Assisted security Web-based eLearning tools Books, manuals and videos & DVDs Training kits
Hotel Security Management
Full outsourcing service for hotel security departments Operational reliability Peace of mind Professional service Significant financial savings Geographical Chief Security Officer services Serves a number of hotels within a geographical area Responds to incidents, crises and events as required Spreads costs between group of hotels
Software
HSMTech security management Industry-standard platform (Borland Delphi and MS Access) Completely scalable from single PC to web-based chain-wide installation User-friendly MS Outlook-style interface Flexible management reporting module SecurePDA Security management tool for officers Centralizes all safety- and security-related systems and accessories into one instrument Standard platform (PocketPC) to simplify implementation and training
Safety & Security Systems
Building management systems (BMS) Hotelo room management system Trend building management system Safety systems Sprinklers, fire & smoke detectors and extinguishers, emergency exit monitoring and control Security systems CCTV, safes, electronic door locking, pagers and short-wave communications, intrusion detectors, alarm panels Miscellaneous systems Mini bars, Pay TV, pubic address systems