Transcript 21st Century Hospitality Industry

21st Century
Hospitality Industry
Dorothy Schwartz
Burnt Hills-Ballston Lake H.S.
Industry Overlook
• Important Role in Global Economy
• Dynamic Sector of Economy
• Thriving – Competitive – Innovative
The Industry & The Economy
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White House Administration Change
Recession
Corporate Downsizing
Escalating Fuel Prices
Disease Epidemics (mad cow, SARS)
Terrorist Attacks (9/ll, Madrid)
The Industry’s Recovery
• Expectations–slight growth, slow recovery
• Summer 2004 lodging occupancy highest
since 2000
• Expected lodging occupancy for Memorial
Day thru Labor Day – 69.l%(2000 = 72.l%)
Trends in the Industry
• Wireless point of sale
systems
• Streamlines order
taking process
• E-learning
applications
• Allows on-demand
training
• Broadband internet –
video-on-demand
• Creates revenue
Cool Trends in the Industry
• Adventure Tourism
• Individual Niche
Markets
Breakdown of Hospitality Industry
Hospitality
Food & Beverage
Lodging
Travel & Tourism
Jobs Within the Industry
• Restaurant Manager – manages daily
operations
• Assistant Manager – responsible for
assisting the manager of restaurant
• Lodging Manager – Manages day to day
operations of a hotel or motel
Jobs Within the Industry
• Director of Sales & Marketing – Responsible for
supervising/managing/overseeing
• Concierge – Responsible for serving/assisting
guests
• Meeting/Event Planner – Plans meetings or
special events – organize, reserve, arrange, and
contract
SALARIES IN THE HOSPITALITY INDUSTRY
Concierge
$17-30,000
Lodging Manager
$20-40,000
Restaurant Manager
$35-60,000
SALARIES IN THE HOSPITALITY INDUSTRY
Meeting Events Manager
$40-70,000
Corporate Travel Manager $45-75,000
Director of Revenue
$55-65,000
Director of Sales & Mktg.
$60-150,000
Tips on Getting Hired
• Show that you are a team player
• Present scenarios where you were able to
handle stress
• Know as much as you can about the business
• Be enthusiastic, articulate & service oriented
Gambling
• Harrah’s
• MGM Mirage
• Caesar’s Mandalay
Resort Group
• Trump Hotels &
Casino Resorts
• Saratoga Race Track
and Casino
ATTRACTIONS
• National Parks
Service
• Walt Disney Parks &
Resorts
• Busch Entertainment
Corp.
• Paramount Parks
• Universal Parks &
Entertainment
• Six Flags
• Club Corp
Travel Agencies/Travel Packages
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Express
Cendant
Expedia
Orbitz
Travelocity
Maritz Inc.
Cruise Lines
• Carnival Royal
Caribbean
• Norwegian Cruise
Line
• Royal Olympic
• Star Cruise
Hotels
• Marriott
• Four Seasons
• Sheraton
• Holiday Inn
• Hyatt
• Radisson
LOVE/HATES
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Flexibility
Work anywhere
Prestige
Experience with
people
• Benefits/perks
• Long hours
• Difficult advancement
• Demanding
customers
• Stress
• Low salary
Beneficial High School Courses
• Business
Communication
• Business Law
• Computer Skills
• Marketing
• Geography
• Math (stats)
• Psychology (human
behavior)
• Language
Employers that will hire you now!
(That all depends)
• Do you have a car?
• What hours are you willing to work?
• What field do you want to explore?
• How much money do you need to make?
As a high school student you are looking for
“experience”…the key is to make sure you are getting
the “experience” –accept nothing less!
Two-Year College
Schenectady County Community College
78 Washington Avenue
Schenectady, NY 12305
Admissions: 5l8(38l-1200)
Degree: Associate in Applied Science in
Occupational Studies
Programs: Hotel & Restaurant Management
Tourism & Hospitality Management
Certificate Program
• Helps prepare you for immediate entry
• Upgrades skills
SCCC’s certificate program is in:
Tourism, Sales, and Convention
Management
Specialty Program
(with SUNY at Delhi)
Bachelor of Business
Administration
In Hospitality
Management
Four-Year College
State University of New York at Delhi
College of Technology
2 Main Street
Delhi, NY 1333753
1-800-96-Delhi
Degree: Bachelor of Business
Administration in Hospitality Management
Who Will Hire You After College?
FACTS
• Albany has 6,200
first-class hotel rooms
• Over 750 restaurants
• New York - three
hours away
• Boston - three hours
away
• Montreal - four hours
away
Hotel Possibilities
• The Sagamore
• Crowne Plaza Hotel
Albany-City Center
• Marriott Hotels
Resorts Suites
• Cocca’s Inn & Suites
Latham Circle
• Holiday Inn Holidome
& Meeting Center
• Hilton Hotels
• Sheraton
Restaurant Chain Possibilities
• Applebee’s
Neighborhood Grill &
Bar
• Bennigan’s
• Friday’s
• Friendly
• Outback Steakhouse
“Create Your Comfort Zone”
Quote: Almost all of the world-class athletes and other peak
performers are visualizers. They see it; they feel it; they
experience it before they actually do it. They began with
the end in mind. You can do it in every area of your life.
Create an internal "comfort zone." Then, when you get
into the situation, it isn't foreign. It doesn't scare you.
Author:Stephen Covey
Source:Daily Reflections for Highly Effective People: Living
the Seven Habits