Transcript Slide 1

New Attendee
Orientation
OBF #95
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New Attendee Orientation
June 5, 2006
Orientation Co-Chair
• John Pautlitz
– ATIS Director - Industry Forums, OBF
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New Attendee Orientation
June 5, 2006
Agenda
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Welcome and Introductions
Overview
OBF Committees
Issue Process
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New Attendee Orientation
June 5, 2006
Introductions
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Name
Company
First OBF?
Committee You Will Be Attending
Have You Used ATIS/OBF Website?
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New Attendee Orientation
June 5, 2006
Alliance For Telecommunications
Industry Solutions - ATIS
• Sponsor of industry forums / committees - the OBF is
one of 23 ATIS committees
• Addresses exchange access interconnection standards
and other technical issues in post-divestiture &
competitive (TA96) telecommunications environment
• Conducts open meetings
• See the ATIS website for a list of other industry forums
sponsored by ATIS:
http://www.atis.org
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New Attendee Orientation
June 5, 2006
ATIS Mission Statement
• The Alliance for Telecommunications Industry
Solutions (ATIS) is a U.S.-based organization that is
committed to rapidly developing and promoting
technical and operations standards for the
communications and related information technologies
industry worldwide using a pragmatic, flexible and
open approach.
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New Attendee Orientation
June 5, 2006
OBF Background
• The Ordering and Billing Forum (OBF) was
established in February 1985
• Based on a need for carriers to discuss
operational ordering, provisioning, billing and
presubscription access service issues which had
national impact
• Expanded to include Competitive Local
Exchange Carriers (CLEC) issues in 1995
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New Attendee Orientation
June 5, 2006
OBF Mission Statement
• To provide a forum for representatives from the
telecommunications industry to identify,
discuss and resolve national issues which affect
ordering, billing, provisioning, and exchange of
information about access service, other
connectivity and related matters.
– Mission statement has been revised over the
years to accommodate industry needs
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New Attendee Orientation
June 5, 2006
What is OBF About?
• OBF Participants define:
– External exchange of information in a customer/
provider scenario
– Data elements, data characteristics, paper formats,
business rules, and in some cases, mechanized
specifications
• OBF does not address:
– Internal operations of a particular company, whether
it be customer or provider
– Products: pricing, costs and individual company
implementation timelines
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New Attendee Orientation
June 5, 2006
OBF Participants
• Telecommunications Services Companies
– Customers
– Providers
• Consultants
• Vendors (e.g., software companies, service bureaus,
consultants)
• Participants of other ATIS-sponsored forums
• Liaisons from other forums, committees
• Other individuals with a direct and material interest in
the OBF process and activities
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New Attendee Orientation
June 5, 2006
OBF Meetings
• Quarterly face-to-face meetings
• Interim Full Committee Meetings, as necessary
• Interim Task Force/Sub-Committee Meetings
for a specific purpose
• Meeting Agendas posted on ATIS/OBF website:
http://www.atis.org/obf/meetings.asp
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New Attendee Orientation
June 5, 2006
OBF Funding Companies
• To become an OBF Funding Company, your company
must be an ATIS Member
• OBF Funding Companies are critical to the success of
the OBF
– Companies may observe one OBF before funding
required
– Funding companies share in OBF costs (administrative,
management, legal counsel, website, etc.)
– Funding scale tiered by company revenues
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New Attendee Orientation
June 5, 2006
OBF Primary Company Contacts
• Each Funding Company designates a Primary Company
Contact (PCC) who is the single point of contact for your
company
– Coordinate company reps across all OBF committees
– Manage company availability to OBF documents and
policies
– Work with OBF Leadership in resolving and correcting
participant identified concerns
– If you are your company’s only rep, you are the PCC!
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New Attendee Orientation
June 5, 2006
OBF Leadership Team
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OBF Co-Chairs
Strategic Advisory Group (SAG) Co-Chair
Committee Co-Chairs
Task Force and Subcommittee Leaders
ATIS Staff
– OBF Director
– OBF Project Manager
– OBF LSOP SME
– OBF Team Manager
– Committee Administrators
– Administrative Assistant
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New Attendee Orientation
June 5, 2006
Thirteen OBF Committees
Billing Committee: Addresses access billing related issues and maintains the Multiple
Exchange Carrier Access Billing (MECAB) document, Small Exchange Carrier Access
Billing (SECAB) document and the CABS Auxiliary Report Specifications (CARS)
document.
EDI Service Order Committee (ESOC): Develops Business Models and ESOC
Guidelines for the electronic ordering of telecommunications goods and services via
EDI.
EDI Telecommunications Billing (ETB) Committee: Develops
telecommunications Business Models and Implementation Guidelines standardized for
industry use of: 811-Consolidated Service Invoice/Statement; 820-Payment
Order/Remittance Advice; and 864-Text Message.
Interconnection Service Ordering and Provisioning (ISOP) Committee:
Responsible for all business processes and documentation management associated with
the Access Service Ordering Guidelines (ASOG).
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New Attendee Orientation
June 5, 2006
Thirteen OBF Committees
Internet Protocol Network-to-Network Interface Committee (IP-NNI)
Committee: The Internet Protocol Network-to-Network Interface (IP-NNI)
Committee is charged with developing standards and processes related to accounting
and settlements between suppliers and partners for use of the packet-based network and
associated service elements, as well as analyzing and identifying issues associated with IPNNI service establishment functions. Related international standards work and
regulatory activity in the IP environment will also be addressed. Packet-based services
may include VoIP, Wi-Fi Roaming, IPTV and various multimedia services. Liaisons with
other internal and external SDOs will be established to facilitate committee work.
Local Service Ordering and Provisioning (LSOP) Committee: Responsible for
all business processes and documentation management associated with services
associated with the Local Service Ordering Guidelines (LSOG).
Message Processing Committee: Addresses non-access issues relative to message
processing and maintains the Exchange Message Interface (EMI) document.
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New Attendee Orientation
June 5, 2006
Thirteen OBF Committees
Strategic Advisory Group (SAG): Provides a focal point for the development of
operational standards for the exchange of ordering, provisioning and billing information
between customers and providers.
SMS/800 Number Administration Committee (SNAC): Identifies, develops and
implements the resolution of issues focused on the support of the 800/Service
Management System (SMS/800) and toll free number administration, including Customer
to Responsible Organization (Resp ORG) Requirements, Technical and Operational
Issues and SMS/800 Help Desk Resp ORG Support Processes. The SNAC maintains the
Industry Guidelines for Toll Free Number Administration.
Subscription Committee: Provides a forum for customers and providers to develop
common definitions and recommendations for resolution of national subscription issues
and maintains the Equal Access Subscription, Customer Account Record Exchange
(CARE) document.
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New Attendee Orientation
June 5, 2006
Thirteen OBF Committees
Unified Ordering Model – Access Service Request (UOM-ASR) Committee:
Responsible for developing, evolving and managing the Unified Modeling Approach
(UMA) process that defines information models, real-time interface specifications and
implementation guidelines associated with ordering and provisioning of
Interconnection/Access Services
Unified Ordering Model – Access Service Request (UOM-ASR) Committee:
Responsible for developing, evolving and managing the Unified Modeling Approach
(UMA) process that defines information models, electronic interface specifications and
implementation guidelines associated with local service ordering and provisioning
Wireless Committee: Responsible for identifying, discussing and resolving technical
and operational issues related to wireless communication interfaces and associated
processes. The Wireless InterCarrier Communication Interface Specification (WICIS)
document is managed under the purview of this committee.
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New Attendee Orientation
June 5, 2006
How Do I Identify
An Industry
Problem Or Need
To The OBF?
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New Attendee Orientation
June 5, 2006
OBF Is Driven by Issues
Identified by Industry
Participants
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New Attendee Orientation
June 5, 2006
OBF Issue Process
• Issue Champion
– Identification of Issue
– Development of Issue
• Issue Identification Form
• Committee
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Issue Acceptance
Work Issue
Develop Resolution
Closure Process
• Initial Closure
• Initial Pending, as required
• Final Closure
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New Attendee Orientation
June 5, 2006
Issue Champion
• Person who identifies, develops and submits the issue
to the OBF committee for consideration
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New Attendee Orientation
June 5, 2006
Issue Champion Responsibilities
• Socialize the proposed issue and resolution with other
committee participants
• Fills in the Issue Identification Form from the ATIS
Operating Procedures
– Provide to Committee Administrator at least 14 days
prior to meeting
• Be prepared to
– Present the issue to the committee
– Respond to the questions and concerns of committee
– Lead the discussion of the Issue in all committee
meetings until resolved
• Ensure accuracy of ongoing documentation
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New Attendee Orientation
June 5, 2006
Committee Participant Responsibilities
• Download and review all agenda files
• Socialize all issues (including proposed new issues)
with internal company Subject Matter Experts
• Contact issue champion for clarification on issues
PRIOR to OBF committee meeting
• Be prepared to state your company’s needs and
position
• Bring meeting agenda files with you to the meeting
• Be prepared to discuss all issues
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New Attendee Orientation
June 5, 2006
Issue Identification Form
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Issue Title
Committee/Forum
Subcommittee Assigned
Targeted Resolution Date
Issue Statement/Business Need
Suggested Solution:
Related work required for the solution to this
issue to be implementable by the industry
• Issue Champion
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New Attendee Orientation
June 5, 2006
Issue Identification Form
• Issue Title
– Provide a succinct descriptive title for the proposed issue
• Committee/Forum
– Enter OBF followed by the Committee name using the following
abbreviations:
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Billing - OBF/BLG
EDI Service Order Committee - OBF/ESOC
EDI Telecommunications Billing - OBF/ETB
Internet Protocol Network-to-Network Interface Committee – OBF/IP-NNI
Interconnection Services Ordering and Provisioning - OBF/ISOP
Local Services Ordering and Provisioning - OBF/LSOP
Message Processing - OBF/MPC
SMS/800 Number Administration Committee - OBF/SNAC
Subscription - OBF/SUB
UOM-ASR – OBF/UOM-ASR
UOM-LSR – OBF/UOM-LSR
Wireless - OBF/WIR
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New Attendee Orientation
June 5, 2006
Issue Identification Form
• Subcommittee Assigned
– Enter any applicable subcommittee
• Targeted Resolution Date
– The suggested date for agreement to be reached on the issue
resolution
• Issue Statement/Business Need
– Define the Issue (problem or need) as it relates specifically to the
customer/provider relationship. Include background, if appropriate.
Provide clarification on the "WHAT" that makes this a problem and
the "HOW" this impacts the industry. Attach straw proposals and,
when applicable, forms, and indicate the consequences if the Issue
is not resolved.
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New Attendee Orientation
June 5, 2006
Issue Identification Form
• Suggested Solution
– Provide any suggestion or proposal that might help resolve the
Issue, for example, generic methods or guidelines. Multiple
solutions are acceptable. The Suggested Solution is required for
issue acceptance but is only a suggestion and may not be
consistent with the issue resolution.
• Issue Champion
– Provide the name, company, and e-mail address of the
individual(s) submitting the Issue. The Champion should be
prepared to present the Issue formally to the committee.
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New Attendee Orientation
June 5, 2006
Issue Identification Form
• Related work required for the solution to this
issue to be implementable by the industry
– Specify any ordering, provisioning, and/or
billing process(es) that are impacted. Indicate
any similar issues that have been addressed by
the OBF (USE Issue number when possible) or
other industry forum, such as the Network
Interconnection Interoperability Forum (NIIF).
This may include industry groups outside the
ATIS umbrella.
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New Attendee Orientation
June 5, 2006
Issue Process Note
Some committees may have additional
information requirements that would normally
be submitted with any proposed new issue check with the Committee Co-Chairs!
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New Attendee Orientation
June 5, 2006
Issue Acceptance Criteria
• Once an Issue is submitted, the appropriate Forum or
Committee must determine whether to accept the
issue based on the following criteria:
– The Issue is clearly defined via the ATIS Issue
Identification Form (Appendix D of ATIS
Operating Procedures);
– The Issue is within the scope of the Forum or
Committee; and
– There is no existing solution or the existing solution
can be enhanced to gain efficiencies, i.e., operational,
functionality, etc.
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New Attendee Orientation
June 5, 2006
Working the Issue:
• After acceptance, issue is prioritized by
committee and added to agenda
• Co-Chairs facilitate issue process
• Issue champion leads discussion/ participants
actively contribute to discussion
• Participants may provide contributions to help
move issue towards resolution
• Issue resolutions are developed by consensus
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New Attendee Orientation
June 5, 2006
What is Consensus?
• The method used by the OBF committees to reach
resolution of issues
• Established when substantial agreement has been
reached among interest groups participating in the
issue at hand
• Interest groups are those groups materially affected
by the outcome of the result
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New Attendee Orientation
June 5, 2006
What is Consensus?
• Substantial agreement means more than a
simple majority, but not necessarily unanimous
agreement
• Remember:
A PARTICIPANT’S SILENCE WILL BE
PERCEIVED AS CONSENSUS!
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New Attendee Orientation
June 5, 2006
Issue Closure
• A time-sensitive acceptance process for issue
resolutions that ensures “due process”
• Initial Closure/Final Closure Time Frames
– Issues automatically move to Final Closure 21 days
after Initial Closure notification
– An Issue in Initial Closure may be moved into the
Initial Pending category during the 21 days after Initial
Closure, if one of the following occurs:
• New and substantive information that directly impacts
the resolution is submitted
• Anticipation of the output of another industry group,
regulatory body or similar organization.
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New Attendee Orientation
June 5, 2006
Walk-In Issues
• Should be the RARE exception
– Not preferred method of issue introduction
– Meets issue preparation and introduction criteria with
the following exceptions:
• Not submitted to Committee Administrator 14 days prior
to start of meeting
• Does not appear on the Committee agenda
• Issue champion brings paper copies as required by the
committee (and an electronic version for Committee
Administrator)
• Might not be worked in the meeting in which they are
accepted
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New Attendee Orientation
June 5, 2006
Process Concerns
• You Have The Right To Be Heard
• Know How To Escalate to:
– Committee Co-Chairs
– Your PCC
– OBF Co-Chairs
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New Attendee Orientation
June 5, 2006
Meeting Etiquette
As Participants:
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Prepare for the meeting
Be on time and ready to fully participate
Exhibit professionalism and respect for other participants
Contribute constructive ideas to the discussion
Listen openly to the ideas of others
Consider the issues objectively
Contribute to the orderly conduct of the meeting
– Provide feedback to the Co-Chairs
– Carry out agreed upon actions
– Actively engage in issue discussion, even when you are
in agreement with the issue
– Ask questions
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New Attendee Orientation
June 5, 2006
Process/Resolution Inhibitors
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New participant insecurity
Attendees who dominate the meeting
Attendees who do not actively participate
Lack of openness to new ideas
Lack of preparation
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New Attendee Orientation
June 5, 2006
Want To Know More?
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Ask about Committee Mentors
Ask questions
Check out the ATIS web-site
Network during breaks
Visit OBF Support Office
Talk with OBF Leadership
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New Attendee Orientation
June 5, 2006
ATIS/OBF Website – 3 Tiers
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Portion of OBF Website http://www.atis.org/obf
contains information available to the public:
– General information regarding the OBF
– OBF calendar and agendas
– OBF membership information
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OBF Website http://www.atis.org/obf
password protected for ATIS members:
– OBF Leadership and Administrator contact
information
– Correspondence sent by/to the OBF
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New Attendee Orientation
June 5, 2006
ATIS/OBF Website – 3 Tiers
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OBF Website http://www.atis.org/obf
password protected information for ATIS and OBF
participants:
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Meeting attendee lists
OBF Documents (working and final)
Meeting notes and attachments
OBF Issues and attachments
Presentations given by OBF Leadership
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New Attendee Orientation
June 5, 2006
OBF Side Menu
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New Attendee Orientation
June 5, 2006
Upcoming Meetings
General
Session
Meetings
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New Attendee Orientation
June 5, 2006
Meeting Calendar/Agendas
Interim
Activities
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New Attendee Orientation
June 5, 2006
Issue Index
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New Attendee Orientation
June 5, 2006
Meeting Notes/Attachments
Download by
OBF #
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New Attendee Orientation
June 5, 2006
Meeting Notes/Attachments
Or Download by
Committee
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New Attendee Orientation
June 5, 2006
OBF Documents
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New Attendee Orientation
June 5, 2006
OBF Documents
Document
Download
Here
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New Attendee Orientation
June 5, 2006
OBF Exploder Lists
• Notification of OBF activities are sent via
e-mail through the use of “Exploder”
distribution lists
• Information on “subscribing” &
“unsubscribing” at
– http://www.atis.org/obf/_mem/lists.asp
• OBF exploders are limited to ATIS members
and OBF participants
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New Attendee Orientation
June 5, 2006
Contact Information
OBF Co-Chair
Dave Thurman, Sprint
(913) 315-6743
[email protected]
OBF Co-Chair
Dawn Kaplan, Telcordia
(732) 699-4323
ATIS OBF Director
John Pautlitz
(630) 784-8233
[email protected]
ATIS Attorney
Tom Goode
(202) 434-8830
[email protected]
ATIS OBF Team Manager
Yvonne Reigle
(215) 340-1087
[email protected]
ATIS OBF Project Manager
Alissa Medley
(202) 434-8822
[email protected]
ATIS Meetings/Events Manager
Madelyn Foxworthy
(202) 434-8835
[email protected]
ATIS OBF Registration
Cindy Lee
(202) 434-8829
[email protected]
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[email protected]
New Attendee Orientation
June 5, 2006
Why You Are Here
• You are the industry experts
• You are the best representative to address your
individual company’s business requirements
• OBF process works best with broader industry
representation
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New Attendee Orientation
June 5, 2006
Questions
• Open Discussion
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New Attendee Orientation
June 5, 2006