Transcript Net Call Recorder

Call Recording System
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Net Call Recorder, is software that enables
call recording on Avaya Communication
Manager. It is developed by Net İletişim and
fully compatible with Avaya Communication
Manager.
Net Call Recorder, enables call recording on IP,
digital, analog or softphone extensions. NCR can
record all or a subset of calls on extensions like
only incoming calls. Also NCR can record all
extensions in your organisation or just the
selected ones.
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Unlimited recording
◦ Even if call durations are too long, that’s not a
problem, NCR has no limit on call durations or call
volumes.
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Advanced search
◦ Call records can be found by using detailed search
fields. In addition NCR allows you to mark
important calls with color labels.
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Call triggers
◦ With the help of call triggers, you can record calls
based on day of week, time of day, direction of call
or according to call parties.
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Internal/External calls
◦ Net Call Recorder is not limited just to external calls
and can record all internal and external calls.
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Independent network infrastructure
◦ NCR can be used in your network without changing
infrastructure and adding additional hardware to
your infrastructure. This decreases total cost of
ownership and increases return of investment.
◦ You can access NCR server from anywhere in your
network by using client application.
* Net Call Recorder in a sample network
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Record sharing
◦ If you need to share some of achieve files with your
colleagues or with other departments in your
organization, NCR can send multiple files within
seconds.
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Advanced settings
◦ NCR allows you to change all features easily and
this enables you to customize all features and
manage system performance.
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User authorization
◦ NCR allows you to change the user permissions
according to your organization’s security policy.
You can manage easily unlimited users and user
groups.
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Real-time call monitoring
◦ In call center environments, managers can join to
active calls to evaluate agent interaction and quality
measurement.
System requirements for Net Call Recorder may change according
to your organisation structure and daily call volume.
Sample requirements for low call volume environments with max. 100 agents:
Minimum
Recomended
Processor
Intel P4 2.0 GHz
Intel I5 (4 cores) 3GHz
Hard drive
320 GB 7200rpm
2 TB 7200 rpm
Memory*
2 GB
4 GB
Network
100 Mbps
1 Gbps
* For every 100 recorder extensions, 1 GB additional memory is needed for optimum performance.
** Configurations recommended based on G.711 codec usage.
Net Call Recorder client application runs on Windows XP SP3 and higher
operating systems.
Net Call Recorder server application is recommended to run on Windows
Server 2003.
Client
Server
İşletim sistemi
Windows XP SP3 or higher
Windows 2003 Server or higher
.NET Framework
.NET 4
Veritabanı
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.NET 4
Microsoft SQL Server 2008 Express Edition
or higher
 1 minute call record size is approximately 98 KB.
 1 GB storage space can take approximately 150 hours of call record.
 External or internal storage devices can be used.
 For backup purposes, internal or network storage devices can be used.