Transcript Document

ILTA CTPG2:
Why Mobile Users are Going to the Cloud
Intro
• Panel Members:
– ILTA Members
• Chad Papenfuss - Federal Trade Commission
• Gray Wallington - Nexsen Pruet, LLC
• Craig Bowman - Phillips Lytle LLP
– Vendors
• Peter James – Ricoh Legal
• Allan Huber - LexisNexis
• “Mobile Users” and the Cloud
CHAD PAPENFUSS
Litigation Support Manager
Federal Trade Commission Bureau of Consumer Protection/DPI
Advantages to Hosting:
General
• Reduced Costs
• Data Control
• Reduce Risk
Advantages to Hosting:
Legal Environments and Litigation
• Fast Implementation
• Less IT Demands
• Litigation Teams Productivity from Multiple
Locations
• Encourage Collaboration
• Industrial Strength Search
• Avoid Upfront Capital Expenses
• Regular Upgrades – w/out Disruption
• Pass along costs to client – maybe
What to look for in a Hosted Solution
• Robust Infrastructure
• Steadfast Security
• Experience
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Overall Capabilities
Ease of Use
Support
SLA
Saas Security
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Web Security
Physical & Operational Security
SAS 70 Type II (Audit and Certification)
Backups and Data Redundancy
User Account Security
Confidentiality/NDA Commitments
99.99% Uptime Service Guarantee
GRAY WALLINGTON
Director of eDiscovery & ESI services
Nexsen Pruet, LLC
Case Study #1
Needs:
• Document review system
• Highly accessible
• Large amount of storage
• Flexibility
• Security
Constraints
• No existing system
• Cost
• Deployment timeline
• IT support
Solution
• Cloud based environment addressed:
– Accessibility
– Security
– Infrastructure
– IT Load
– Deployment timeline
Next step is device deployment
Case Study #2
Needs:
• Many users
• 250 offices
• Document review system
• Ediscovery processing
system
• Highly accessible
• Large amount of storage
• iPad access
Constraints
• We owned the cloud
Solution
• Cloud
– SAN Storage centralized for all offices
– Storage for processing and doc review
• Access
– Virtual desktops
– Web access to review platform
– iPad app for accessing virtual desktops
• Result
– Attorney access to discovery from anywhere
– Large scale eDiscovery processing capability to end users
– Increased access to redundant storage systems for end users
PETER JAMES CCMP, ECMS
National Practice Manager
Ricoh Legal
Technology Impact on Printing
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Customer
Information
Flow
Services-Led Framework
INPUT
PROCESS
WORKFLOW CONSULTING AND DESIGN
Ricoh
Business Information Services
(Solutions Consulting / Professional Services)
Scanning
Email
Capture
ADVANCED
CAPTURE
SOLUTIONS
Back-file
Conversion
WORKFLOW SOLUTIONS
CLOUD-BASED
ON-PREMISE
Voice and
Video/
Image
Business/
Document
Process
Outsourcing
HYBRID
TECHNOLOGY INFRASTRUCTURE AND SUPPORT
(IT Services / Security / Technical Support / On-Site Resources)
FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH
OUTPUT
Input
Advanced Capture and Imaging
 Solutions to allow you to image documents with processing (OCR,
Image Enhancement, etc.) taking place in the cloud
 Seamlessly upload documents to cloud-based document management
systems, or other cloud technologies
Process
Early Data Assessment and Hosting
 Leveraging hosted review platforms on a ‘per case’ basis
Output (More Traditional)
Supporting Mobile Worker Printing
 Cost Recovery Internal Cloud Technology
– MyVault by Copitrak – allow users to send jobs to MyVault and
access them from any device
– Equitrac Follow-you Printing
 HotSpot Printing to allow users to print from mobile devices/web
 Apps to support printing from mobile devices
Looking at Output Differently
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Paperless
Cloud
Ricoh Presenter App
Projectors
Business Process Improvements and Education
– Ensuring attorneys understand the advantages of reviewing
documents/accessing documents electronically
ALLAN HUBER
Senior Technical Consultant
LexisNexis
Why Law Firms are using the Cloud
1. Bill back clients for Litigation service
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A third party ‘Cloud” solution allows firms to demonstrate the actual cost of
litigation infrastructure and storage.
2. Eliminate the capital request process and expenditure
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Firms can grow infrastructure and storage rapidly and treat it as an expense.
Storage and virtual resources can shrink as demand changes tying cost to revenue.
Systems are refreshed with the fastest and best technology.
3. Ensure the litigation data and infrastructure are treated as “Enterprise”
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The solution is “Enterprise” including backing up and replicating data to a DR site.
4. Have Flexibility to use any software and custom configurations
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Cloud providers can be software agnostic allowing them to customize to the
customer needs.
Law firms may need special configurations that optimizes performance.
5. Augment Staff
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Some Cloud solutions can provide additional Litigation project management or
processing staff as needed for large projects
LexisNexis Confidential. Not for third-party distribution
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Administrators
Reviewers
Customized Environment
• Full Disaster Recovery
• Customized agnostic application
package to support entire litigation
lifecycle to allow for EDRM compliance
Third Party
Internet
Terminal Services
Customized Access
• Defined security group
access defined by client
• Various types of access
including Web, Citrix and
Terminal Services
Storage
Relativity
Application
Layer
Servers
Data Transfer
LexisNexis Confidential. Not for third-party distribution
Partially Outsourced or Fully
Outsourced
• Early Case Assessment,
Processing, Review, Production
• Litigation Support services
and resources on demand
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High Expectations/Requirements
World Class Data Centers
• The LexisNexis Litigation environment is hosted in the same data centers as Lexis.com
in Springfield and Miamisburg, Ohio – SSAE 16 and SysTrust certified
World Class Networks
• The LexisNexis Litigation environment is connected to users and administrators through
a diverse 1.1 Gbps internet connection. Customers can also connect via their own
custom WAN connection
• Download speeds tested at 60 Gbytes/hour
World Class Infrastructure
• Storage is best in class with features like High Availability, Snapshot, Off Site Mirroring,
SSD cache and tiers
• Servers can be physical or virtual depending on the application requirement
• LAN speeds are 10 G
• All infrastructure is monitored for performance and availability
World Class Backup and Restore
• Data is backed up locally allowing the user to recover data without notifying Lexis
• Data is mirrored via a high speed connection to a secondary site for disaster recovery
LexisNexis Confidential. Not for third-party distribution
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Our Cloud Security
Security
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All LexisNexis personnel are screened and receive security training
LexisNexis implements DDOS (Distributed Denial Of Service) on network
LexisNexis performs third party vulnerability testing of network
Customers are separated by their own VLans, Vfilers, Domain Controllers.
Https access only is allowed for inbound traffic
2 factor authentication as an option, phone factor or certificates
Data transfer is via ftp or LexisNexis provided software that is encrypted
Data is replicated via closed network or is encrypted
Data Center has 24 hour onsite guards
LexisNexis follows a chain of custody when receiving any physical media and
media is locked in lockers
Operational Support
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LexisNexis processes and procedures are aligned with the ISO 27001 and ITIL
Foundations
LexisNexis Confidential. Not for third-party distribution
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CRAIG BOWMAN
E-Discovery and Litigation Support Manager
Phillips Lytle LLP
Case Study
Needs:
• Vendor Consolidation
• Highly accessible
• Review Platform
• Forensic Review Tool
• Flexibility
• Security
Constraints
• No existing system
• Cost
• IT support
Solution
• Vendor RFI
– Reviewed Responses
– Storage for processing and doc review
• Access
– Citrix
– Web access to review platform
– Security Audits
• Result
– Attorney access to discovery from anywhere
– Large scale eDiscovery processing capability to Attorneys and
clients
– Lower cost to our clients
DISCUSSION / Q&A
Panelist Contact Info
Speakers (ILTA Members)
• Chad Papenfuss - Federal Trade Commission: [email protected]
• Gray Wallington - Nexsen Pruet, LLC: [email protected]
• Craig Bowman - Phillips Lytle LLP: [email protected]
Speakers (Vendors)
• Peter James – Ricoh Legal: [email protected]
• Allan Huber – LexisNexis: [email protected]
Moderator (ILTA Member)
• R. Kyle Meister – Vorys, Sater, Seymour, and Pease LLP: [email protected]
THANKS FOR ATTENDING!!