Transcript Work Habits/Team Skills
Work Habits/Team Skills Chapter 5 and 9
Technology tools
• Satellites – make homes more efficient by ability to get signals for TV, phone, etc.
Work more efficient – by ability to get information for faxes, phones, computers, etc. to help make work more productive Schools – able to have Internet service, TV service, off-site classroom capability etc. for learning ability.
More Technology Trends
• • Automated phone systems – where companies don’t have to have as many employees to answer phone makes jobs and schools more productive On-line classes – Can take classes without physically going to the college (computer) also allows you to be able to save gas and time (productivity)
Technology (cont)
• • Computer aided drafting (CAD) – makes work more productive because computer does a lot of technical work for you also aides learning process in school Spreadsheets – Makes home more productive because you can use them to keep track of financial records – School – utilize it for graphs, charts, research – Business – helps make information easier to analyze when it is in charts/graphs
Technology Trends/Scientific Advancements
• On-line banking – People can do banking from home, work, or school which saves time and gas plus can do it 24 hours.
• Telecommuting – people work from home or other location beside company offices (fax, Internet, cell phones, computers) • Outsourcing – hiring other companies to produce goods and services – (cell phones, fax, Internet, etc.)
How has the changing roles of individuals and workplace relate to new opportunities?
• Your thoughts????
On-Line Learning
• • • Taking classes on-line through the use of the computer, may include digital television Can utilize computer skills, take classes more conveniently to work schedule Which education/training sources apply?
On-the-job training
• On-site instruction in how to perform a particular job (someone takes you around and shows you how to do your job) – Safety procedures – Computer training – Which education/training sources apply?
Apprenticeship
• Working with a skilled individual to learn a trade or skill (hands-on experience) – Plumber – Electrician – Mechanic
Vocational-technical Center
• • School that offers a variety of skills-oriented programs Take classes to learn skills to get a job in various areas (certified) – Nursing – Welding – Carpentry
Trade School
• • Schools where you learn about a specific trade/profession Culinary school – cooking • • • / Fashion school – design http://www.parsons.edu/
Community and Technical Colleges
• Offer usually 2 year programs where you can get an associate’s degree in various areas – Somerset Community College – Somerset Community College (KCTCS) – Lexington Community College – Bluegrass Community & Technical College: Schedule of Classes
Four-Year Colleges/Universities
• • • Where you can get a bachelor’s degree A master’s degree Your doctorate – University of Kentucky Welcome to the University of Kentucky – Eastern Kentucky University – Western Kentucky University
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Military – teach you a trade Commit for 4-6 years
Army – various areas of focus Navy – water related Marines – front-line of the military Air Force – typically related to airplanes Coast Guard – protect borders of country National Guard – on call in case of war/conflict
Transferrable skills
• Skills that you can take with you to any job – Good communication skills (writing, speaking) – Computer skills (Microsoft Word, Excel, Power Point) – Mathematical skills (addition, multiplication, division, etc.) – Thinking skills (problem solving, creative thinking, decision making)
Lifelong learning
• Importance of life-long learning in a global society?
– Need to be able to keep up with technological changes – you will have to do trainings and professional development in almost every career: Teachers have to complete 24 hours of professional development a year to stay up-to date with new practices/technology
Good Work Habits and Ethics
• Willingness to learn – employers expect you to be willing to learn new things (technology changing) • Responsibility – accountable for one’s behavior, dependable – Employer’s want employees who will do the work right without having to watch over them all of the time
Good work habits and ethics
• Integrity – Being honest – Employers want employees that they can trust • Respect – Treat others the way you want to be treated – You will get along with others better and have a more productive workplace
• Confidentiality – Keeping private things private – Many businesses have personal records that must be kept private
Good work habits and ethics
– Self-discipline is being able to control yourself • You cannot lose your temper and self-control while at work (non-professional) because your company will lose business
Good Work Habits and Ethics
• Problem solving – being able to solve problems as they arise – Your employer is going to expect you to handle problems with other employees and customers because they cannot do your work and theirs also
Good work habits and ethics
• Punctuality – Being on time • You are hired to be there to do a job and your manager/team need you there on time • Communication skills – being able to speak/write to communicate ideas – You have to be able to talk to others in your job to get the job done properly
Good Work Habits/ethics
• Enthusiasm – being excited over your job • Confidence – Doing your work well and being confident in your ability • Initiative – going above and beyond in your job
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Good Work Habits/Ethics
Dependability – able to be trusted to do or provide what is needed • Reliability – The quality of being reliable, dependable, or trustworthy. • Loyalty - is faithfulness or a devotion to a person, country, group, or cause.
Good work habits/ethic
• • Time management – prioritizing your time at work – Importance: Do most important things first in your job to least important (you will be more productive) Positive attitude – being positive about your job – Employers expect you to have a good attitude at work
• Bobby is having problems getting to work on time. He would be considered to not be – A. respectful – B. punctual – C. friendly – D. confidential
• Mary has problems relating to her supervisor the concerns that she is having on her job. Mary needs to work on her – A. willingness to learn – B. responsibility – C. integrity – D. communication skills
• • • • • Suzy broke a vase at work and reported the accident to her boss. Suzy was demonstrating A. integrity B. confidentiality C. communication skills D. self-discipline
• • • • • Todd gets done with all of his work straightening in the men’s department and he asks his boss to show him how to run the cash register. Todd is demonstrating a A. self-discipline B. respect C. willingness to learn D. problem-solving skills
• • • • • Joe’s boss gives him an assignment where he has to figure out the best way to do a store display. Joe is demonstrating what work habit?
A. self-discipline B. punctuality C. integrity D. problem-solving
• • • • • Sally gets really angry with the girl that is supposed to help her stock the shelves in the cosmetic section because she keeps talking to her friends. Instead of “yellling and screaming at her”, Sally does her work. Sally would be demonstrating A. integrity B. responsibility C. self-discipline D. respect
• • • • • Marty knows that he can trust John to get his work done every night without standing over him. This would be an example of John showing A. integrity B. punctuality C. self-discipline D. Responsibility
• • • • • Ray knows how much money that Wendy’s makes each day because he sees the sales figures at the end of the night when they close out the cash register but he does not disclose this information to anyone. Ray is demonstrating the work habit of A. responsibility B. self-discipline C. respect D. Confidentiality
Team Skills
• Setting goals – setting short-term, medium term and long-term goals to get the job done – Importance: Helps the team have a goal to work toward to get the job done
Listening skills
• Listening – being able to listen to other’s opinions and input – Importance to workplace: A team will not be as effective if they do not listen and get input from their members
Following Directions
• Doing what you are told accurately – Importance: If everyone does not follow directions then the job may not get done • Example: Joe, Marty, and Bill put together hamburgers at McDonalds. Joe and Marty do the bun and hamburger and Bill puts on the condiments. Bill does not follow the orders very well and there are many upset customers.
Questioning
• When you don’t understand something, ask questions.
– Will eliminate misunderstandings and errors in your job.
Dividing work
• • Giving out work based on who has what skills Importance: It takes everyone to be effective and do their part to get the job done.
Problem-solving
• Having a problem and finding the best solution for it • Importance: It can save a team/business time and money
Conflict resolution
• Resolving conflict in a positive way – Importance: A team will not be effective if there is conflict, the job will not be done as well or on time
Mediation
• Having someone to help with a conflict • Importance: Helps to resolve conflict quicker and get the team back on track
Importance of being a part of a team
• Roles you can have now as a team member: Co/extra-curricular activities such as DECA officer, Team captain of a sport, community service leader – Importance: Being involved helps develop your: – leadership and team skills – Communication Skills
What is constructive criticism?
• Offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one “Mary, I appreciate your hard work! There have been a few customers complain about the bathrooms being dirty. Please be sure to check the bathrooms every hour to make sure they are clean. Thank you!”
Working with people of diverse backgrounds/abilities (diversity)
• • • Show courtesy when greeting people of different cultures Be objective about their culture – do not judge (stereotype) Use straightforward language
Discrimination
• Cannot discriminate against co-workers based on race, religion, national origin, age, gender • Equal Employment Opportunity Act
Harrassment
• • • Unwelcome verbal or physical conduct based on race, color, religion, sex, national origin, age, disability (The conduct is sufficiently severe or pervasive to create a hostile work environment;) A supervisor’s harassing conduct results in a tangible change in an employee’s employment status or benefits (for example, demotion, termination, failure to promote, etc.).
Equity in the workplace
• Promotes fairness and equality among all workers • Should not treat co-workers differently when it comes to promotions, transfers, etc.
Verbal Skills
• • • • • Speak clearly Slow down Use appropriate volume Make eye contact Use the right words for the situation
Nonverbal skills
• • • • • eye contact – look people in the eyes when communicating gestures – be careful about using too many hand motions Posture – stand and sit straight to show confidence body movements – do not use inappropriate movements tone of voice - how you sound
Purpose of authority in schools and the workplace
• • • To maintain order To provide guidelines to follow For safety reasons
Consequences to disobeying rules at the workplace
• • • • • Get written up Lose day(s) of work without pay Lose advancement potential Loss of privileges Get fired
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Job Performance Evaluation and Coaching
Job performance evaluation – where your supervisor evaluates you on different aspects of your job • Coaching – where the manager helps train and development employee through coaching methods • If you get good job evaluations and are easily trained – will advance quicker
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Leadership skills (do you have what it takes?)
Personal vision – defining what you want out of your job and life • Adaptability – Can be flexible to changes in the workplace • Change – will change as needed in response to changes in your job • Shared Vision - a picture that everyone in the company carries in their heads and hearts.
Safety in the workplace
• Importance to self and others – keeps everyone from getting hurt – If you see water in the floor, clean it up.
– If there is a faulty wire, report it.
Safety guidelines in workplace (varies)
• • • • Wear protective clothing (if needed) Don’t block fire doors and exits Wear non-skid shoes on slippery surfaces Wear gloves when preparing food
Chain of Command
• Chain of command – the order of rank importance in a job • Organizational flow chart – chart that shows the chain of command • Hierarchy of management – Top managers, middle managers, supervisors