Transcript Work Habits/Team Skills - Somerset Independent Schools

Work
Habits/Team
Skills
Chapter 5 and 9
Technology tools
• Satellites – make homes more
efficient by ability to get signals for
TV, phone, etc.
Work more efficient – by ability to get
information for faxes, phones,
computers, etc. to help make work
more productive
Schools – able to have Internet
service, TV service, off-site
classroom capability etc. for learning
More Technology Trends
• Automated phone systems – where
companies don’t have to have as
many employees to answer phone
makes jobs and schools more
productive
• On-line classes – Can take classes
without physically going to the
college (computer) also allows you to
be able to save gas and time
(productivity)
Technology (cont)
• Computer aided drafting (CAD) – makes
work more productive because computer
does a lot of technical work for you also
aides learning process in school
• Spreadsheets – Makes home more
productive because you can use them to
keep track of financial records
– School – utilize it for graphs, charts,
research
– Business – helps make information easier to
analyze when it is in charts/graphs
Technology Trends/Scientific
Advancements
• On-line banking – People can do banking
from home, work, or school which saves
time and gas plus can do it 24 hours.
• Telecommuting – people work from home
or other location beside company offices
(fax, Internet, cell phones, computers)
• Outsourcing – hiring other companies to
produce goods and services
– (cell phones, fax, Internet, etc.)
Transferrable skills
• Skills that you can take with you to
any job
– Good communication skills (writing,
speaking)
– Computer skills (Microsoft Word, Excel,
Power Point)
– Mathematical skills (addition,
multiplication, division, etc.)
– Thinking skills (problem solving,
creative thinking, decision making)
Lifelong learning
• Importance of life-long learning in a
global society?
– Need to be able to keep up with
technological changes – you will have to
do trainings and professional
development in almost every career:
Teachers have to complete 24 hours of
professional development a year to stay
up-to-date with new
practices/technology
How has the changing roles of
individuals and workplace relate to
new opportunities?
• Your thoughts????
On-Line Learning
• Taking classes on-line
through the use of the
computer, may include
digital television
• Can utilize computer
skills, take classes more
conveniently to work
schedule
• Which education/training
sources apply?
On-the-job training
• On-site instruction in how to perform
a particular job (someone takes you
around and shows you how to do
your job)
– Safety procedures
– Computer training
– Which education/training sources apply?
Apprenticeship
• Working with a skilled individual to
learn a trade or skill (hands-on
experience)
– Plumber
– Electrician
– Mechanic
Vocational-technical Center
• School that offers a variety of skillsoriented programs
• Take classes to learn skills to get a
job in various areas (certified)
– Nursing
– Welding
– Carpentry
Trade School
• Schools where you learn about a
specific trade/profession
• Culinary school – cooking
•/
• Fashion school – design
• http://www.parsons.edu/
Community and Technical
Colleges
• Offer usually 2 year programs where
you can get an associate’s degree in
various areas
– Somerset Community College
– Somerset Community College (KCTCS)
– Lexington Community College
– Bluegrass Community & Technical
College: Schedule of Classes
Four-Year
Colleges/Universities
• Where you can get a bachelor’s
degree
• A master’s degree
• Your doctorate
– University of KentuckyWelcome to the
University of Kentucky
– Eastern Kentucky University
– Western Kentucky University
Military – teach you a trade
Commit for 4-6 years
• Army – various areas of focus
• Navy – water related
• Marines – front-line of the military
• Air Force – typically related to
airplanes
• Coast Guard – protect borders of
country
• National Guard – on call in case of
war/conflict
Good Work Habits and
Ethics
• Willingness to learn – employers
expect you to be willing to learn new
things (technology changing)
• Responsibility – accountable for
one’s behavior, dependable
– Employer’s want employees who will do
the work right without having to watch
over them all of the time
Good work habits and ethics
• Integrity – Being honest
– Employers want employees that they
can trust
• Respect – Treat others the way you
want to be treated
– You will get along with others better and
have a more productive workplace
Good work habits and ethics
• Confidentiality – Keeping private
things private
– Many businesses have personal records
that must be kept private
– Self-discipline is being able to control
yourself
• You cannot lose your temper and self-control
while at work (non-professional) because
your company will lose business
Good Work Habits and
Ethics
• Problem solving – being able to solve
problems as they arise
– Your employer is going to expect you to
handle problems with other employees
and customers because they cannot do
your work and theirs also
Good work habits and ethics
• Punctuality – Being on time
• You are hired to be there to do a job and your
manager/team need you there on time
• Communication skills – being able to
speak/write to communicate ideas
– You have to be able to talk to others in
your job to get the job done properly
Good work habits/ethic
• Time management – prioritizing your
time at work
– Importance: Do most important things
first in your job to least important (you
will be more productive)
• Positive attitude – being positive
about your job
– Employers expect you to have a good
attitude at work
• Bobby is having problems getting to
work on time. He would be
considered to not be
– A. respectful
– B. punctual
– C. friendly
– D. confidential
• Mary has problems relating to her
supervisor the concerns that she is
having on her job. Mary needs to
work on her
– A. willingness to learn
– B. responsibility
– C. integrity
– D. communication skills
• Suzy broke a vase at work and
reported the accident to her boss.
Suzy was demonstrating
• A. integrity
• B. confidentiality
• C. communication skills
• D. self-discipline
• Todd gets done with all of his work
straightening in the men’s
department and he asks his boss to
show him how to run the cash
register. Todd is demonstrating a
• A. self-discipline
• B. respect
• C. willingness to learn
• D. problem-solving skills
• Joe’s boss gives him an assignment
where he has to figure out the best
way to do a store display. Joe is
demonstrating what work habit?
• A. self-discipline
• B. punctuality
• C. integrity
• D. problem-solving
• Sally gets really angry with the girl that is
supposed to help her stock the shelves in
the cosmetic section because she keeps
talking to her friends. Instead of “blowing
her stack”, Sally does her work. Sally
would be demonstrating
• A. integrity
• B. responsibility
• C. self-discipline
• D. respect
• Marty knows that he can trust John
to get his work done every night
without standing over him. This
would be an example of John
showing
• A. integrity
• B. punctuality
• C. self-discipline
• D. Responsibility
• Ray knows how much money that Wendy’s
makes each day because he sees the sales
figures at the end of the night when they
close out the cash register but he does not
disclose this information to anyone. Ray
is demonstrating the work habit of
• A. responsibility
• B. self-discipline
• C. respect
• D. Confidentiality
Team Skills
• Setting goals – setting short-term,
medium-term and long-term goals to
get the job done
– Importance: Helps the team have a
goal to work toward to get the job done
Listening skills
• Listening – being able to listen to
other’s opinions and input
– Importance to workplace: A team will
not be as effective if they do not listen
and get input from their members
Following Directions
• Doing what you are told accurately
– Importance: If everyone does not
follow directions then the job may not
get done
• Example: Joe, Marty, and Bill put together
hamburgers at McDonalds. Joe and Marty
do the bun and hamburger and Bill puts on
the condiments. Bill does not follow the
orders very well and there are many upset
customers.
Communicating
• Have to be able to talk where others
can understand you
– Important because so many jobs
require you to be able to communicate
problems, concerns, and procedures
accurately
Problem-solving
• Having a problem and finding the
best solution for it
• Importance: It can save a
team/business time and money
Dividing work
• Giving out work based on who has
what skills
• Importance: It takes everyone to be
effective and do their part to get the
job done.
Conflict resolution
• Resolving conflict in a positive way
– Importance: A team will not be
effective if there is conflict, the job will
not be done as well or on time
Mediation
• Having someone to help with a
conflict
• Importance: Helps to resolve
conflict quicker and get the team
back on track
Importance of being a part
of a team
• Roles you can have now as a team
member: Co/extra-curricular
activities such as DECA officer, Team
captain of a sport, community
service leader
– Importance: Being involved helps
develop your:
– leadership and team skills
– Communication Skills
Working with people of diverse
backgrounds/abilities
• Show courtesy when greeting people
of different cultures
• Be objective about their culture – do
not judge (stereotype)
• Use straightforward language
Verbal Skills
• Speak clearly
• Slow down
• Use appropriate volume
• Make eye contact
• Use the right words for the situation
Nonverbal skills
• eye contact – look people in the eyes
when communicating
• gestures – be careful about using too
many hand motions
• Posture – stand and sit straight to
show confidence
• body movements – do not use
inappropriate movements
• tone of voice - how you sound
Purpose of authority in
schools and the workplace
• To maintain order
• To provide guidelines to follow
• For safety reasons
Consequences to disobeying
rules at the workplace
• Get written up
• Lose day(s) of work without pay
• Lose advancement potential
• Loss of privileges
• Get fired