Transcript Document

The Big Event 9th March 2004
‘Our Health Our Say’ Project
[email protected]
CHCs -Independent
and Representative
Two way communications
between patients, public
and local NHS bodies
Consulted on significant
changes
With and for patients
and public Right of Appeal
Monitored Hospitals and
Community Care
Services
Complaints informed CHCs’
independent
monitoring programmes
Public Advice and Information
Voluntary
Complaints
Service
Association of CHCs
in England and Wales
(ACHCEW)
From Community
Health Councils
1974 - 2003
Monitoring
Primary Care and NHS Trusts
PCT
PPI Forums
NHS Trust
Patient &
Public
Involvement
Forums
Information
& advice
PALS
Performance
management
Local Network Provider
Support / administration
co-ordination / training
Commission for
Patient and Public
Involvement in
Health (CPPIH)
Independent
Complaints
Advocacy
Service
(ICAS)
Representation
& Scrutiny
Local Authority
Service
Social Services,
Education, Housing
Overview &
Scrutiny by
Local Authorities
Strategic
Health Authority
To Formal Patient &
Public Involvement
From Sept 2003
Performance management
[email protected]
Our Health Our Say
DVD video and CD Rom

Jointly sponsored by DoH, CPPIH, CHCs and Hertsmere
PCT (2002 winner of national PPI award)

CHC Legacy Project

Base line tool for Patients’ Forums, PALS, ICAS, OSCs,
NEDS, HR Departments and Section 11 Groups and others

Facilitates individual learning or group discussion
[email protected]
DVD video - Interviews with
Dave Monk: BBC Presenter
Chapters:
 Overview of PPI Agenda
 PALS/ICAS and NHS Direct
 Patients’ Forums
 Expert Patient Programme
 Local Authority Overview &
Scrutiny
 Public Engagement by NHS &
Our health - our say
DVD video
Primary Care Trusts (Section 11)
 The role of CPPIH
 Summary of changes for
patients
[email protected]
Complementary CD Rom

PowerPoint
presentations on all
aspects of PPI
CD Rom

3rd version of the CHC
Directory of Projects
(4th version in
preparation)
 Glossary of NHS Terms
(with hyperlinks)
Glossary of NHS Terms
A seven page ‘jargon buster’ with hyperlinks
BMA British Medical Association
BME Black and Minority Ethnic
BMJ British Medical Journal
BNF British National Formulary. Quarterly publication containing details of prescribed drugs
BPAS British Pregnancy Advisory Service
BPS British Pharmacological Society
BSE Bovine Spongiform Encephalopthy. ‘Mad Cow Disease’. New form of CJD.
BUPA British United Provident Association
C-D
CAB Citizens Advice Bureau
CABG Coronary Artery Bypass Graft
CAMHS Child & Adolescent Mental Health Services - Joint Local and Health Authority
CASE Centre for Analysis of Social Exclusion
CASPE Clinical Accountability Service Planning and Evaluation researches use of health
care data
[email protected]
 ACHCEW ‘Effective
Visiting’ Guide
2 CALLING OUT THE DOCTOR
The Local Voices Project worked
with local people in two areas of Bristol to find out their
views on the GP Out of Hours service. The report describes
the initiative to enable local people in Lawrence Weston and
Hartcliffe, both areas of high health need, to comment on the
GP Out of Hours service. Although many people reported
good experiences when they had to call out the emergency
doctor, concerns were raised on trying to get the emergency
doctor; difficulties in getting to the Out of Hours Centres
and the particular needs of first time parents. The report
highlights improvements in Out of Hours services in areas of
high health need. .
For more information:Bristol and District CHC
3rd Floor, Riverside House
Welsh Back
Bristol BS1 4RR
Tel: 0117 987 3800
Email: [email protected]
DVD
video
Effective Visiting Guide
[email protected]
CD Rom
Powerpoint presentations
[email protected]
CD Rom
Patient and Public Involvement
250 CHC projects
2
CALLING OUT THE DOCTOR
The Local Voices Project worked with local people in two areas of Bristol
to find out their views on the GP Out of Hours service. The report
describes the initiative to enable local people in Lawrence Weston
and Hartcliffe, both areas of high health need, to comment on the
GP Out of Hours service. Although many people reported good
experiences when they had to call out the emergency doctor,
concerns were raised on trying to get the emergency doctor;
difficulties in getting to the Out of Hours Centres and the particular
needs of first time parents. The report highlights improvements in
Out of Hours services in areas of high health need. .
For more information:
Bristol and District CHC
3rd Floor, Riverside House
Welsh Back
Bristol BS1 4RR
Tel: 0117 987 3800
Email: [email protected]
Community Health
Councils
Directory of
Public Involvement
(3rd Edition)
88
HEADSTART – A REPORT ON PAEDIATRIC NEURO-REHABILITATION
SERVICES IN GREATER MANCHESTER
This project sought the views of families on acute neuro-rehabilitation services for
children with acquired brain injury in Greater Manchester. Priorities were:
interdisciplinary team approach to care and rehabilitation; access to
psychological, therapy and social work support; intermediate residential and
day services; better collaboration between all relevant agencies’ more
accessible and timely information and advice; and access to support and
independent advocacy.
For more information:
Salford CHC
22 Church Street
Eccles Manchester M30 0DF
Tel: 0161 789 0474 (voice or minicom)
Email: [email protected]
[email protected]
CD Rom
Glossary of NHS Terms
A seven page ‘jargon buster’ with hyperlinks
BMA British Medical Association
BME Black and Minority Ethnic
BMJ British Medical Journal
BNF British National Formulary. Quarterly publication containing details of prescribed drugs
BPAS British Pregnancy Advisory Service
BPS British Pharmacological Society
BSE Bovine Spongiform Encephalopthy. ‘Mad Cow Disease’. New form of CJD.
BUPA British United Provident Association
C-D
CAB Citizens Advice Bureau
CABG Coronary Artery Bypass Graft
CAMHS Child & Adolescent Mental Health Services - Joint Local and Health Authority
CASE Centre for Analysis of Social Exclusion
CASPE Clinical Accountability Service Planning and Evaluation researches use of health
care data
[email protected]
CD Rom
Effective Visiting Guide
Effective visits have been
a cornerstone of CHC
activity since 1974
ACHCEW Effective Visiting Guide
The Visiting Guide
advises on how to
prepare for, conduct and
issue reports on visits
[email protected]
To order ‘Our Health Our Say’
CD Rom and DVD Video
Cheques for £10 including p&p payable to:
CHCDA, PO BOX 33038, London W9 3QN
Or order by Email to receive disks and an
invoice:
[email protected]