Transcript 5 Steps in The Art Of Listening

5 Steps in
The Art Of Listening
1.
2.
3.
4.
5.
© ROM Consultancy Ltd 2011
Active Listening
Reflecting Back
Further Questioning
Check Understanding
Notice Words, Thoughts, Feelings
About ROM
• ROM stands for Results Oriented Management: A
strategic Business Development Consultancy with a
unique and caring approach towards you and your
business.
• ROM specialises in helping clients to develop and/or
grow their companies, either by growing their new
business sales or by developing their management and
top executives.
• Established since 1992, ROM is a respected organisation
with a proven track record of developing businesses
within the Construction, Insurance, Commercial and
Public Sectors. See www.rom-consultancy.co.uk
PHONE: +44 1788 577344
EMAIL: [email protected]