SAOs (SLOs)/Program Review/ Linked to Planning & Resource
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Transcript SAOs (SLOs)/Program Review/ Linked to Planning & Resource
Business Services Goals
Administrative Unit Outcomes (AUOs)
&
Student Learning Outcomes (SLOs)
Beth Gomez , Dean of Business Services
Business Services Retreat
May 20, 2011
1.
Business Services Goals
2010-2011
Student Success
2. Systematic Planning and Assessment
Cross train staff to enable a continuous high level of service during absences
Develop a storage and retrieval system for immediate access to data and
information
3.
Fiscally Sound Position
Strive to improve fiscal results in enterprise cost centers
4. Institutional Pride and Organizational Culture
Develop regular internal and external communication tools to inform customers of
current changes
and means to achieve efficiencies and effective workflow
Create a culture to encourage staff to become more proactive in their daily tasks
Work to retain customer loyalty in enterprise cost centers
5. Community Partnerships and Service
2011-2012 Business Services Goals
1.Cross Training
2. Devel & Maintain BS P&P *Electronic for the
field (Procedure Manual)
3. List of BS Staff Duties – Outreach (Open
House)
4. Processing map (HRSR/Contract) Electronic
Tracking (code to access) Streamline Process
(improvement) – Review Current Processes
5. Go Green (electronic/Tech Efficient) Elect
Signatures
6. Ensuring Timely distribution of funding for
academic programs. Strive to give timely,
accurate info to dept – educate – Tips & Tricks
for the Black Hole (Quarterly Workshop) Info
to depts on budget “Budget Edu” Add Galaxy
training to new employee orientation
7. Student $ timely distribution
8. Implementation of State-Wide Travel System
#1
• In support of students, educate staff on
proper budget allocation.
– # of trainings – 3 training sessions a year
#2
• In support of student, BS will continue to
process & distribute Financial Aid in a timely
manner.
– # of checks mailed on goal date
– Strive to get check out in 3 days
– Will look for alternative distribution methods to
distribute Financial Aid checks – 2 presentations
for consideration
#3
• Students will have access to informational
materials at cashiers stations available during
peak student time.
#4
• In support of students, B.S. willincrease
training for staff
– 90% of current positions will be cross-trained
#5
• In support of Students, we will post online
duties and responsibilities of BS staff.
– Complete before Holiday Break
#6
• In support of students, BS will cross training
staff
– Implement 25% of staff this year
– Tracked with training forms
#7
• In support of students, BS will development
and maintain a procedure manual
electronically
– Number of procedures posted online – 25%
#8
• In support of Students, Process mapping of BS
forms.
– 3-5 forms completed and online by June 2012
#9
• In support of students, BS will provide an
Outreach Meet & Greet.
– 2 meetings per year on each MVC & SJC
#10
• Students will benefit from the availability of
affordable and nutritious food on campus.
– 25% increase in sales by June 2012
Questions??