Transcript Brookstone Wireless Virtual Office

Brookstone
Wireless VirtualOfficeTM
Managing & Delivering
Organisational & Market Knowledge
Wirelessly in Real Time
Explanatory Slide
The Brookstone Wireless VirtualOfficeTM (BWVO) incorporates extensive
“eOffice" functionality including:
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CRM
Documents & Activities Management
Customer-Care/HelpDesk
Event Management
Bulk-Mail/Campaign Management
And much more . . . . .
This presentation is designed to showcase
“Brookstone Mobile/Wireless Solutions”
Accordingly, screenshots of the wireless elements of the integration of the
BWVO to a Pocket PC device are shown first.
Slides relating to the other eOffice functionalities then follow.
The Brookstone Mobile VirtualOffice
• Available for Pocket PC.
• Mobile/Wireless-Enabled Workflow Via
Microsoft Mobile Information Server
– View and enter new Companies and Contacts.
– Create and follow up Action Items.
– Accept Customer Care Assignments from your Help Desk.
Create new Company
information for the
Companies&Contacts Module.
View by Company Name.
Create new Contact
information for the
Companies&Contacts Module.
Now all your contacts are
available for viewing after
synchronisation.
Select how you would like to
view your contact information.
Action items are automatically
synchronised with your
Outlook To-Do List..
. . . . Also creating a new Action Item
for the Documents&Activities Module.
Action items can be created
on the Pocket PC or by
another user of the BVO and
then synchronised.
You can view your Action Items in a
number of different ways.
The comprehensive CRM,
Documents&Activities Mgt,
HelpDesk, and other eOffice
facilities comprising the
Brookstone Wireless
VirtualOfficeTM (BWVO)
provides a total CRM &
Knowledge Management
Solution in support of the
wireless application, enabling
the Customer to function to its
maximum potential in running
its business.
Microsoft Outlook
Mail & Calendaring
is tightly integrated with
the BVO
All data within the BVO is
stored using the
flexible & comprehensive
capabilities of the
Exchange Document Store
The BVO for ExchangeTM
also emulates the
“Parent - Child”
Document relationship.
Each document level can be
opened from this screen.
The Companies & Contacts
Main View has been
designed to replicate the
“look and feel” of
Lotus Domino.
The main Company view
displays the data stored in the
Exchange Document Store.
Any number of contacts can be
allocated to each Company.
Many of the fields within the BVO are
completely user definable.
The BVO for ExchangeTM tracks
all client activity through the
Documents & Activities Module.
Recording the details of a
telephone conversation.
Meeting requests are
automatically sent from
Outlook Mail to Attendees.
Entering the details
of a meeting.
If the meeting date is set
in the future, an entry is
automatically created in
Outlook Calender.
File attachments can be
saved automatically to
the BVO Exchange
Document Store.
Entering the details of a
Miscellaneous entry.
The creation of a
Correspondence entry.
Sending an email uses the
complete integration of
the BVO with Outlook
Mail.
Emails received can also
be filed automatically
against a contact directly
from the email inbox.
Action items can
automatically escalated if
not completed on time.
An Action Item can be
assigned to anyone.
An email reminder can
automatically be sent at a
pre-determined date.
The BVO can organise your
Events Management,
automatically mail out invitations
and receive replies.
It also looks after all your
bulk mailout requirements such as
newsletters.
The creation of
a new Event.
The
Customer-Care/HelpDesk
module easily tracks calls.
The Customer-Care entry screen
contains all the details required to
comprehensively manage calls.
The call has been assigned to
a network engineer who will
automatically receive the
email assignment.
All activity on a call can easily
be noted and tracked.
The is the main
Administration Entry Screen
for the BVO.
Note the large amount of
user definition that is
possible as part of the BVO.
Interested parties can be
notified automatically by email
when something of significance
occurs.
Substantial workflow has
been built into the BVO.
This is an example of
workflow in the
Customer-Care module of
the BVO.
Here we can see the
Workflow involved with a
call assignment has
not been accepted.
Still in Customer-Care, the user
can define any number of Status
levels, each with
associated Workflow.
The Project Management Module
offers full tracking capabilties by
Project, Sub Project and Tasks.
The Project Details Screen.
Budgets and Actual Costs are
easily tracked and compared.
Fully user definable
billing instructions are
also included as
part of the BVO.
The BVO will automatically notify
the Project Manager by email
if the Project reaches the
number of hours specified here.
Budget and Actual hours are
tracked using the BVO.
The HR Module can manage all of an
Organisation’s information across
multiple companies if required.
Thank you for viewing the
Managing & Delivering
Organisational & Market Knowledge
Wirelessly in Real Time