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J.D. Power and Associates
2003 North America Hotel Guest Satisfaction Index Study
Luxury Segment
Overall Satisfaction Index
The Ritz-Carlton Hotel
880
Four Seasons Hotels and Resorts
839
Luxury Segment Average
835
823
Fairmont Hotels & Resorts
Inter-Continental Hotels
778
Included in the study by not ranked due to small sample size: Le Meridien Hotels and Resorts, Sofitel, St. Regis Hotels &
Resorts, and The Luxury Collection.
Upscale Segment
Overall Satisfaction Index
Embassy Suites Hotels
830
Renaissance Hotels and Resorts
823
Omni Hotels
818
Marriott Hotels, Resorts and Suites
817
Westin Hotels & Resorts
802
Hyatt Hotels & Resorts
795
Upscale Segment Average
793
Wyndham Hotels & Resorts
790
Hilton Hotels & Resorts
Adam’s Mark Hotels & Resorts
Radisson Hotels & Resorts
784
776
770
Doubletree Hotels & Resorts
764
Crowne Plaza Hotels and Resorts
763
Sheraton Hotels & Resorts
758
Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM
Charts and graphs extracted from this press release must be accompanied by a statement identifying
J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 North America Hotel Guest
Satisfaction Index StudySM as the source. No advertising or other promotional use can be made of the information in this
release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and
Associates.
SM
J.D. Power and Associates
2003 North America Hotel Guest Satisfaction Index Study
Mid-Price Full Service Segment
Overall Satisfaction Index
Hilton Garden Inn
792
Courtyard Marriott
780
Holiday Inn Select
776
Clarion
748
Holiday Inn Hotels & Resorts
746
Four Points by Sheraton
736
Mid-Price Full Service Segment Average
731
Ramada Inn
712
Quality Inn/Quality Suites
709
Best Western
708
Howard Johnson
684
Included in the study by not ranked due to small sample size: Outrigger Hotels & Resorts and Wyndham Garden Hotel.
Mid-Price Limited Service Segment
Overall Satisfaction Index
SpringHill Suites
815
806
Wingate Inn
Drury Hotels
798
Hampton Inn & Suites
789
Comfort Suites
782
Holiday Inn Express
776
Country Inns & Suites
773
Mid-Price Limited Service Segment Average
760
Baymont Inns & Suites
756
Sleep Inn
752
AmeriSuites
749
Fairfield Inn
747
La Quinta Inn
739
Comfort Inns
722
AmeriHost Inn
720
Included in the study by not ranked due to small sample size: Wellesley Inn and Suites.
Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM
Charts and graphs extracted from this press release must be accompanied by a statement identifying
J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 North America Hotel Guest
Satisfaction Index StudySM as the source. No advertising or other promotional use can be made of the information in this
release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and
Associates.
SM
J.D. Power and Associates
2003 North America Hotel Guest Satisfaction Index Study
Economy/Budget Segment
Overall Satisfaction Index
Microtel Inns & Suites
726
Red Roof Inns
698
Ramada Limited
682
Econo Lodge
671
Days Inn
671
Economy/Budget Segment Average
668
Budget Host
666
Motel 6
661
Super 8
661
Travelodge
Knights Inn
650
611
Included in the study by not ranked due to small sample size: Best Value Inn and Rodeway Inn.
Extended Stay Segment
Overall Satisfaction Index
821
Homewood Suites by Hilton
801
Residence Inn
Extended Stay Segment Average
Hawthorn Inn & Suites
785
746
Included in the study by not ranked due to small sample size: TownePlace Suites.
Source: J.D. Power and Associates 2003 North America Hotel Guest Satisfaction Index Study SM
Charts and graphs extracted from this press release must be accompanied by a statement identifying
J.D. Power and Associates as the publisher and the J.D. Power and Associates 2003 North America Hotel Guest
Satisfaction Index StudySM as the source. No advertising or other promotional use can be made of the information in this
release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and
Associates.
SM