Transcript Whale Done Approach - ICSI Knowledge Portal

Whale Done
Approach
By Shruti Gupta
A Story about Wes Kingsley
……..
Steps in Training the Killer Whale
Build trust
 Reward positive behaviour
 Re-direct the behaviour whenever there is
a mistake

Never punish!!
Training to improve Killer
Whale’s performance
First the SeaWorld trainers would place the rope down in
the water where the killer Whale could swim either under
it or over it.
 Next the SeaWorld trainers raise the rope a little bit at a
time.
 Ofcourse this is easy for a killer whale –killer whales
jump naturally while they are in the wild. So actually a
killer whale doesn’t really need to be trained in How to
jump
 Finally, the SeaWorld trainers raise the rope so high that
the killer whale is making spectacular leaps in the
training pool.
Trick accomplished…even so the killer whale will still get a
nice reward every time he performs the trick.

Key Learning’s
Build trust
 Accentuate the positive and not the
negative
 When mistake happens, redirect energy.

Real Life Situation
Now if we put this in our real life situation, we will
see that when we deal with people we don’t like,
we look at their mistakes, errors and
shortcomings more. Whereas in a situation when
are near and dear ones are involved, we look for
only the positive qualities. This is because then
our goal is to keep them motivated and to
sustain the relationship. This holds good for the
work environment as well.
Types of Responses in
Organisation

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No response: most popular one, people are accustomed to being
ignored.
Negative response: The response people really pay attention to
this. Which comes in the form of angry look, verbal criticism or a
penalty.
Redirection: Most effective way to address the undesirable
behaviour. Redirect their energy and attention either back to what
they are suppose to do or onto something else. Redirect to
another task and observe their performance and catch them doing
something right. Best way to turn countless low morale situations
around. them
Positive Response: least used and very powerful.
Solution of these responses

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Describe the error or problem as soon as
possible, clearly without blame
Show its negative impact
If appropriate, take the blame for not making
the task clear
Go over the task in detail and make sure it is
clearly understood
Express your continuing trust and confidence
in the person
A whale done response



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Praise immediately
Be specific
Share positive feelings
Encourage them to keep up the good work
Therefore in Organisations: Catching people doing
things wrong is the motto
Whereas in Whale done: Catching people doing
things right is the motto
What’s in there for:
Us:
Reduce stress
Get more done
Just plain feel better
 Organisations
Increase retention of top performers
Increase creativity and innovation
Improve service to team members and
stakeholders
Inspire passion and boost performance

Conclusion
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People, very much like whales, will not do
anything for you until they trust you
To build trust, you must accentuate the positive
and not the negative
Do not accentuate the negative behaviour.
When negative behaviour occurs, redirect the
energy
Do not expect them to do something just
because you want something done
In everyday situations, notice the good and
you feel fine and attract more good.
If you notice the bad, you feel awful and you
attract more bad.
So why not notice the good?
Thankyou