Transcript REMOTE TRANSCRIPT PRODUCTION

Victorian
Residential Tenancies
Tribunal System
Mr Jim Nelms,
Registrar, Residential Tenancies Tribunal
Supreme Court (Court of Appeal)
County Court
Magistrates’ Court
Boards & Tribunals
Includes - RTT/SCT
- Domestic Building
- Guardianship, etc.
LANDLORDS & TENANTS
Claims for possession
Claims for compensation
Allegation of non-compliance
APPLICATIONS
43,000 p.a.
MISTAKES
EQUAL DELAYS
• Rental arrears
• Processing time
Manually
Completed
Applications
TECHNOLOGY
ELECTRONIC
SERVICE DELIVERY
Range
Reach
Responsiveness
95% of
respondents use
computers in the
workplace
INTERNET
ACCESS
16% connected
50% considering access
ELECTRONIC
SERVICE
DELIVERY
70%
Desirable & Beneficial
A BUSINESS CASE
A BUSINESS CASE
PAYBAC
K
27 months
SYSTEM OVERVIEW
Why Lodge via the Internet?
• Not hardware reliant
• No specialist or proprietary software
• Interactive
• Cost neutral to user
SYSTEM OVERVIEW
• Easy to use lodgement of
notices and/or applications
with the Tribunal
• On-line information
LOGGING ON
THE RTT HOME PAGE WITH THE ACTION
MENU
THE NEW NOTICE SUB-MENU
LODGING A NOTICE FOR A LANDLORD
Select the Section
ENTERING DETAILS FOR THE SECTION SELECTED
LODGING A NOTICE FOR A LANDLORD
Entering Property
LODGING A NOTICE FOR A LANDLORD
Entering Property, Invalid Postcode Entered
LODGING A NOTICE FOR A LANDLORD
Entering the Landlord Details
LODGING A NOTICE FOR A LANDLORD
Entering the Tenant Details
LODGING A NOTICE FOR A LANDLORD
Entering Service Details
LODGING A NOTICE FOR A LANDLORD
Confirming the Details Entered
LODGING A NOTICE FOR A LANDLORD
The Notice that is to be Printed
LODGING AN APPLICATION
New Application Submenu
LODGING AN APPLICATION BASED ON NOTICE SEARCH
Entering Search Criteria Rented Property Address
LODGING AN APPLICATION BASED ON NOTICE SEARCH
List of Notices that Satisfy the Search Criteria
LODGING AN APPLICATION
Select the Requesting Orders
LODGING AN APPLICATION
Entering Security Details
LODGING AN APPLICATION
Entering Property Details
LODGING AN APPLICATION
Entering Landlord Details
LODGING AN APPLICATION
Entering Tenant Details
LODGING AN APPLICATION
Enter Service Details
LODGING AN APPLICATION
Printing the Application
ELECTRONIC SERVICE
DELIVERY
Designed to deliver a range of
Tribunal services more effectively
and efficiently to the Victorian public
and business
ELECTRONIC SERVICE
DELIVERY
• Lower the cost of doing
business with government
• More timely delivery
of documents
• More effective use of
hearing resources
ELECTRONIC SERVICE
DELIVERY
Low Cost &
Platform Independent
ELECTRONIC SERVICE
DELIVERY
Enable clients to receive notices
relevant to applications
ie. Adjournments,
instructions, messages
ELECTRONIC SERVICE
DELIVERY
Available for
Public Inspection
• Tribunal Hearing lists
• Legislation
• Practice notes
• User aids
ELECTRONIC SERVICE
DELIVERY
• Remove the need to
re-key information
• Validate information
SECURITY
Public
Domain
F
I
R
E
W
A
L
L
Internal
Networks
ENCRYPTION
User
Session Key
INTELLIGENCE
Relevant information only
PROMPTS
Drop down list boxes
POPULATION OF FIELDS
Automatic where possible
DATA RECORDING
• Reduce the
amount of paper
• Reduce the
number of enquires
CONCLUSION
Electronic Service Delivery
will enhance the administration
of
justice in the Tribunal