Transcript Sacramento Works

“Preparing People for Success: in School, in Work, in Life.”
It is the responsibility of Center/Site Welcome/Engagement
staff to:
 Provide a warm and welcoming environment.
 An orientation to available services.
 Assist with on-line registration on the SacWorks website.
Staff should assist each customer to:
“Know their skills,
enhance their skills and
get the best job possible
with the skills they have.”
Staff should assist customers with:

Referrals to community services not provided
at the SWCC or SWTC.
Encourage customers to become a SacWorks
member to access SacWorks services.
 Encourage customer to provide evidence of
Right-to-Work documents.
The Customer Flowchart shows the progression
from the customer’s welcome into Sacramento
Works through their employment or other
outcome.
First Visit

 Completion of SacWorks Registration
 Registration Packet:
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

Code of Conduct
Authorization for Release of Confidential Information
Grievance Procedure
EDD brochure
SacWorks Addendum
Nondiscriminatory Practices and Equal Opportunity Procedures
First Visit cont….

 SacWorks card
 Informal Orientation & Customer Satisfaction Survey
 Registrations into the CalJOBS system
 Special Needs accommodation
 Background Wizard
 Assessments
Disability Program Navigator Contacts:

Jennifer Fischer
E-mail: [email protected]
Contact Number: (916) 263-5400
Lorraine Canaday
E-mail: [email protected]
Contact Number: (916) 263-6647
Customer Status Verification
in SacWorks

1. Enrollments/Activities
2. Case Notes
3. Gold Standard Study Information
Customer Status Verification in SacWorks

1. Enrollments/Activities
2. Case Notes
3. Gold Standard Study Information
Check for Enrollments
and Activities in
SacWorks
A red message will indicate a
customer’s group assignment
in the Gold Standard Study.
This message will be absent
for non-participants.
Review the list of activities;
see if any are still active;
notice the Begin and End
dates.
This customer has an open
WIA App and current
activities, so refer the
customer back to the
appropriate staff for
continued services.
Review the Case Notes
in SacWorks
The Gold Standard Study
group assignment information
also is shown in this section.
Gold Standard Study
The Gold Standard Study was implemented under the direction of the Department of
Labor (DOL) to evaluate the effectiveness of the Workforce Investment Act (WIA). The
random assignment selection process began on February 1, 2012 and officially ended on
April 5, 2013. The Post-Intake period of the study began on April 6, 2013 and will continue
until July 5, 2014.
During the intake period of the Gold Standard Study (2/1/2012-4/5/2013), each customer
was randomly assigned into one of three groups:
1. Core Only
2. Core-and-Intensive
3. Full WIA
For more detailed information about the Gold Standard Study, see the Guidance on the
Gold Standard Study Post-Intake Period Directive #IS27-13
Check the Profile section
in SacWorks for Gold
Standard Study
information
Review this section for a
customer’s Gold Standard
Study group assignment and
study group expiration date.
For those in the Core or Coreand-Intensive group, the
expiration date indicates
when a customer is free from
restrictions and can receive
any type of service.
For those customers not in the
study, this section is defaulted
to ‘Not Applicable.’
WIA Intensive/Training Services
Marty
Staff Assisted Services/Initial
Assessment/Coaching

• Initial Assessment/Intake Interview Guidelines
• Set “Alerts” to ensure notification of Soft Exit or
Activity ending
Coaching Appointment/Workshop

 My Action Plan (MAP)
• Staff will encourage customers to identify
their goals and outline the steps needed
to accomplish their goals, including
target dates for completion, and keep
track of them using their MAP.
• It is the responsibility of the customer to
maintain the MAP.
• The MAP is updated on a continual basis.
 Gold Standard Status:
Full-WIA
 Using effective questioning techniques staff will assist
customer in determining what assignments and activities
would be the most useful in developing and
implementing their Individual Employment Plan (IEP).
• Identify personal or pre-employment barriers
• Assessments (CASAS, Quick guide, etc….)
• Research on skills development/enhancement products
Enrolling into Intensive Services

 If enrolling into intensive services:
M.A.P.
 Once the customer receives supportive services or
training, the IEP template will be required.
Enrolling into Intensive Services cont.…

 Customer will be assigned to a specific
staff in SacWorks upon completion of
enrollment into intensive services.
 If a customer is being referred to services provided
through another Sacramento Works Center, staff will
complete the Sacramento Works SWTC Referral Form
and give to customer.
Enrolling into Intensive Services cont.…

 Case notes, progress notes, attendance records or
scanned center/site activities must be entered
every 30 days to document services provided.
 For direct placement customers:
• Follow the eligibility guideline (Section C)
• Complete the M.A.P.
• Complete SacWorks Addendum
• Provide retention services
Scholarships will be provided through the
Sacramento Works Career Center

Customers eligible for scholarships:
• Needs skills development and training.
• Interested in training and unable to obtain financial
assistance from other sources.
• Determined eligible for applicable grant and Coach
for services.
• Selected employment opportunities within the
Sacramento Works Critical Occupational Clusters.
• Completed IEP.
Refer customers seeking scholarship to the SWCC.
Work Preparedness & Functional Training

Provided by training center staff to customers who:
 Need skill development and training
 Selected employment opportunities
within the Sacramento Works
Critical Occupational Clusters
Training Center Staff Responsibilities
 Recruit, assess, and enroll customers for training center activities.
 Complete Individual Employment Plan (I.E.P.) with customer.
 Insure required documents are completed accurately.
 Set “alerts” in the SacWorks system.
 Document customer status: attendance, payroll, evaluation,
training, submit placement form.
 Conduct follow-up up to four quarters.
 Provide continued coaching and support to ensure customer’s
goals are attained.
 Encourage customer to contact the Center’s team if there are
any issues with employment.
SWTC Liaison Responsibilities
 Co-locate at SWTC.
 Participate in new customer orientation, case review and center
meetings.
 Verify WIA eligibility: RTW, Gold Standard, enrollment into
appropriate activity codes, and case assignments.
 Collaborate on completion of IEP and ensure case notes are
current.
 Facilitate supportive service process.
 Provide technical assistance on SETA/SacWorks directives and
policies.
 Quality control duties such as review case documentation,
financial obligation, etc…
On-the-Job Training/
Subsidized Employment
(OJT/SE)
 “Hire first” program
 Provides paid training to the trainee
 Provides wage reimbursement to the employer
 Targets critical occupational cluster positions
 Refer to WIA Directive #IS4-08 for more information
Work Experience (WEX)

 Assist customers to become accustomed to basic work
requirements
 Promotes the development of good work habits, soft skills,
basic work skills, and job retention skills
 Refer to WIA Directive #IS21-09
for more information
SacWorks Events Calendar

 The SacWorks Events Calendar/Events Scheduler will be used
to schedule and enroll Center/Site customers into workshops.
 All intensive and training services will be entered into SacWorks by
creating WIA Participation and adding appropriate activity codes
into SacWorks.
Exiting a Customer

 Customers who enter into unsubsidized employment following
the completion of vocational training or OJT/SE will be exited
through SacWorks by SETA Support Staff.
 All other customers will be exited through a soft-exit process that is
automatically initiated after 90 days have lapsed without a service
being entered or extended in the SacWorks System.
 All contacts with customers, whether successful or
not must be documented in the customers Case
Notes.
Exiting a Customer cont.….

 Career Centers, Training Centers and OJT/SE Providers are
evaluated on the number of customers who enter subsidized
employment.
 The timely submission of Placement Forms plays a critical role
in the overall performance. Obligation Form.