Transcript SMALL GROUP COMMUNICATION

SMALL GROUP
COMMUNICATION
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Definition
Characteristics
Benefits
How To Get Started
Group Development
Team Players Styles
SMALL GROUP
COMMUNICATION
Definition
“A small number of people with complementary
skills who are committed to a common purpose,
performance goals, an a common approach for
which they hold themselves mutually
accountable”
(Katzenbach and Smith , 1986. The Wisdom of
Teams, Harvard Business Review Press.)
SMALL GROUP
COMMUNICATION
Characteristics
 Size: 2-25, 5-9 manageable, >9
communication more centralized
Complementary skills
Common purpose, performance goals and
approach
Mutually accountable
SMALL GROUP
COMMUNICATION
Benefits To Organisation
 Maximise the organisation’s human
resources
each member helps
success and failures shared
Superior outputs, synergistic effect
Continuous improvement
SMALL GROUP
COMMUNICATION
How To Get Started
 Be enthusiastic
Develop a sense of urgency
Set clear rules of behaviour
Keep them informed
SMALL GROUP
COMMUNICATION
Stages of Group Development
(Tuckman Model)
 Forming
Norming
Storming
Performing
Adjourning
SMALL GROUP
COMMUNICATION
Styles of Team Players
 Contributors (task oriented)
Collaborators (goal directed)
Communicators (process oriented)
Challengers (adventurers, risk takers)