Transcript Slide 1
Time and Labor Management Implementation Best Practices Product Consultant Overview Assessing Options Partner Test QA Introduction Ren Allsup Time and Labor Management Product Consultant Product Consultant Overview Assessing Options Introduction • Assessing the Needs of the Group • Offering the Right Options • Partnering to Promote Understanding • Testing! • QA session Partner Test QA Product Consultant Overview Assessing Options Introduction • Short and Simple Questionnaire • A short questionnaire is more likely to be filled out and can lead to more productive scoping • Scoping Calls • Scheduling a call to review the group’s needs is often the best way to ensure proper expectations are set • Identify Potential Obstacles • Isolating features or configurations that are not available will save you and the client future frustration Partner Test QA Product Consultant Overview Assessing Options Introduction • Basic vs Advanced TLM • Appropriate Hardware Configurations • Avoiding Awkward Work-a-rounds Partner Test QA Product Consultant Introduction Overview Assessing Options Partner Test QA Product Consultant Overview Assessing Options Partner Introduction Hardware Considerations • Connection speeds will impact experience • Work conditions are relevant to entry method selection • Additional devices as back-up/enrollment Test QA Product Consultant Overview Assessing Options Partner Test QA Introduction Work-a-rounds • If suggested at all, make sure it is tested and meets the need • Sometimes better to advise when functionality is not present and determine the severity of the need Product Consultant Overview Assessing Options Introduction • Involve the client in all stages of TLM configuration • Training calls are a great way to begin building out settings with the client • Resist completing configurations yourself • Work together to establish timelines Partner Test QA Product Consultant Overview Assessing Options Partner Introduction • Set a clear test plan for the end users • Check regularly with the group regarding test progress • Gain agreement on readiness to go live Test QA Product Consultant Overview Assessing Options Partner Introduction Questions? Test QA Product Consultant Overview Assessing Options Partner Introduction Thank You! Test QA