Oklahoma End-of-Instruction Retest/Winter/Trimester Technical Q&A Training

Webinar Etiquette This call will be operator assisted. Please submit questions through the chat window throughout the presentation or via the operator during the Q and A portion of the meeting .

Conference Call Numbers: 800-857-4928 Passcode: 1949986 (for all morning and afternoon sessions) Webinar information provided separately October 2013 Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 1

Key Personnel - Introductions Oklahoma State Department of Education

• Dr. Maridyth McBee • Assistant State Superintendent • Joyce DeFehr • Executive Director State Testing • Derrel Fincher • Director of Learning Technologies

CTB/McGraw-Hill

• Shiva Doreswamy, Portfolio Manager • Rob Mann, Online Implementation Mgr.

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 2

Agenda

Welcome and Session Goals Milestones (Important Events) Online Program Overview Site Readiness Process Test Delivery Client (TDC) Support Resources

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 3

Milestones (Online Implementation)

Milestones Site Readiness Training (Webinars) Dates Oct 21 & 22 (2) webinar sessions per day Oct 29 Q&A session Demo Web Site Access, TDC, Final Content available for download/install Oct 23

Site Readiness check and certification

Test Administration System (TAS) Training DTCs access Test Administration System (TAS) Test Sessions Pre-assigned (by CTB) Student practice testing begins EOI Online Retest window EOI Winter/Trimester test administration

Spring Tech Readiness Survey Statewide Infrastructure Stress Test Spring EOI and 3-8 Test Content avail.

Oct 23 – Nov 8

Nov 4 (2), 6, 7 webinar sessions Nov 11 Final Online Q&A Nov 4 Nov 4 Nov 11 Nov 18 – Nov 29 Dec. 2 – Feb. 14, 2014

Dec. 1 - 31 Mid-January February

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 4

Oklahoma Online Program Overview

CTB OK Web Portal www.ctb.com/ok a CTB Single Sign-On (SSO) –

access to the secure Oklahoma web portal

a. About the Tests –

general information about the tests

d Help Desk –

details to contact the help desk

e News –

important news and status

Coordinator Support Materials –

role based access to information to support test administration

a b d c c e

Demo Sites

Slide 5 Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Oklahoma Site Readiness Documentation

Oklahoma Online Testing System

• Student data management • Test assignments • Testing status

Test Administration System (TAS)

• Student testing software (TDC) • Test Content • Lock down browser

Test Delivery Client (TDC) Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 7

Online System enhancements

Test Delivery Client (TDC) Changes

• Display TDC version (v9.5) on login screen • Performance Level Lookup file embedded in content package • Calculator improvements / limitations • Network Utility included in Custom Install • Can be auto-updated with caveats. Re-install of TDC is recommended

Calculator limitations and solutions

• Graphing Calculator (Algebra II) has specific 32-bit Java requirements • 64-bit OS may not be allowed to make 32-bit Java calls • No Linux support • Test the calculator in site readiness • Conduct workstation check (fake student) with Algebra II • Plan for handheld calculators as back up

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 8

TAS Sandbox / Demo Website

For Educators and Technology Coordinators

• Tech Coordinators download TDC and Content.

• Hands-on practice opportunity in ‘sandbox’.

Content

• Content download package includes all tests • Practice tests can be scheduled.

Separate website (not Single Sign-on accessible)

• Pre-loaded with all Districts appended with word DEMO

Generic accounts

• • System-Generated emails to Tech Coordinators

SSO accounts not applicable Tech Coordinators- Site readiness

• May create test sessions and use test tickets to test workstation setup

Reporting

• CAUTION! - Data created here is not extracted for reports or monitored

Students

• Fake student data similar in format to actual testing students

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 9

2013-14 Checkpoint Process

• •

Winter: Site Readiness Memo

Checkpoint 1 October 23 •

Technology Readiness Training

•

Client & Content Installation

•

Workstation check (fake students)

•

Self-Certification Form

• Site Readiness Stress Test •

Site Support and Troubleshooting

Checkpoint 2 November 8 • Test Administration

Training / Access

• Final Content Installation • Test Assignments • Practice Tests • Accommodation updates • Final Workstation Check Checkpoint 3 November 11

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 10

Site Readiness steps - Memo

WHO:

Technology Coordinators

WHAT:

Certify that sites are prepared for testing prior to student practice tests

WHEN:

No later than

November 11, 2013

. These are described in detail in the

Online Site Readiness Guide

on

ctb/com/OK 1. Confirm workstation and network requirements

Review the

EOI Winter Workstation Requirements

to complete this activity.

2. Install the Test Delivery Client software

Review the instructions below for a Standard install or the

Online Quick Install Checklist (Custom Installer)

3. Download Test Content 4. Verify installation and connectivity

Review the

Site Network Infrastructure Guidelines

. Then, follow the instructions in the

Network Utility Guide.

5. Final Site Readiness

Setup and take a practice test using a fake student login on several workstations as described below

6. Submit the Site Self-Certification Checklist to [email protected]

Fill out the Checklist including results from the Network Utility

7. Site Remediation

Contact the CTB HelpDesk to troubleshoot issues. A field engineer may visit or follow-up to determine possible remediation solutions.

Step 1 - Workstation Requirements

Can also be accessed at www.ctb.com/ok Hardware and Memory • Minimum: 1.3 GHz processor, 1.8 GHz processor (Mac), 1 GB of memory (2 GB recommended), 500 MB disk space available Monitor/ Speakers • Minimum screen size – 10” • Speakers “on” and Headset for “Text To Speech” Accommodated Students Operating System • Windows - XP SP3, Vista SP1, Windows 7 (32 or 64 bit) • Mac - OS X 10.6, 10.7, 10.8 Intel • Linux - Linux Fedora 11 (Red Hat), OpenSUSE 11.1, or Ubuntu 9.04

Additional Software • Adobe Air® ; Flash® Player 10 (MAC) or later • Adobe® Reader® 7.0 or later • Java Runtime Environment JRE 6 or 7

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 12

Bandwidth

Step 1 - Network Requirements

• T1+, high-speed cable or DSL recommended • Minimum 1.5 Mbps upload and download Firewalls • Port 80 and 443 must be open Proxy Servers • Do not Cache Dynamic Pages • Prioritize/allow HTTP and HTTPS traffic for *.ctb.com

• Users need credentials if proxy authentication is enabled • Name: tms-oas-55.ctb.com Address: 12.167.24.52

Name: tms-oas-ew.ctb.com Address: 204.8.131.239

•

TTS setup – Allow/Do not block - *

.readspeaker.com Address: 79.136.80.254 – Cloud hosted. IPs may change over time. Sites that can only use IP may need to update the IP address in the future.

Web Content Filtering • Allow MP3 (Necessary for Text to Speech) Performance • Wireless is okay but do not overload WAP • Thin Clients okay with 10:1 ratio

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 13

Step 2 - Download and Install

Follow links: Install Software and Download Test

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 14

Step 2 - Test Delivery Client Installation

Which Installer Method?

Standard Installer

• Standard Software Installation Process • Sites can use silent Install Scripts. • Users must have read/write rights.

• Recommended for Thin Client and Deepfreeze (or similar) sites

Custom Installer

• There are several options to install using the Custom TDC Installer. This presentation will cover three methods. Choose the method best suited for your location.

• Option 1 - Install from Workstation • Option 2 - Install from Server • Option 3 - Install from Workstation with Content on the Server

Other consideration: BYOD, Wireless, Thin Clients

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 15

Test Delivery Client Custom Install – General

Custom Installer - Overview

C:\Test_Content or \\Testing\Server1\Content Create a folder to

store

the Test Client executable and Content (example: C:\Test_Content).

Edit shortcut to set EXE and CONTENT location, PROXY settings

This could be on each Workstation or on a Network Server

Create a shortcut pointing to the TDC executable Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 16

Step 3 – Install test content

Example: Custom Installer - Option 1 - Install from Workstation

4. Create a content folder on the workstation. (example: C:\Test_Content).

5. Add the content into the workstation content folder you just created.

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 17

Step 4 - Network Utility

Custom Installer – Verify setup on a few workstations

• From installer folder, launch the Network Utility. • On the First Tab (Network Connectivity Test), click Start. • Questions 1, 2 and 3 should return “Yes” • This does not confirm content installation.

From the “Network Connectivity Test” tab, click “Start”. The first three questions should result with “Yes” which confirms that the application has been correctly installed.

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 18

Step 5 - Verify Client

Custom Installer – Verify Setup on a few workstations

• Launch Test Delivery Client software.

• Login using a fake login from the (OAS) training site . • If the application launches and login completes, then the application

and content

have been setup correctly.

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 19

Step 6 - Site Certification

Step 7 – Troubleshooting, Help

Online Site Status and User Forum

News button: up-to-date messages about Online Test Administration Tech User Forum: November 1

Support Resources

Need Help?

Support Options and Resources

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 23

Support Resources

Administration Policies and Procedures Assistance

•

Oklahoma State Department of Education, Office of Accountability and Assessments

•

http://www.ok.gov/sde / Phone: 405-521-3341 OK Customer Support (CTB)

•

CTB Oklahoma Help Desk [email protected]

• •

http://www.ctb.com/ok Phone: 888-282-2010, Fax: 800-282-0266 Hours of Operation: 7:30am – 4:30pm Central Time - regular hours 7:00am – 7:00pm Central Time - during testing Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 24

Questions? Thank you for joining!

Questions Thank You

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 25

Test Delivery Client - Other Considerations

Bring Your Own Device (BYOD) or 1:1

• Consider Security policies • Install / Uninstall policy • Students must have Test Ticket and Access Code • Consider Install from Server - Option 2

Wireless

• Always-on connection required • Constant heartbeat check to CTB servers • Don’t overload Wireless Access Point

Thin Client considerations:

• TDC is running multiple instances: 1 per thin client • Content check, decryption, rendering utilize CPU, disk, memory

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Screen savers/power management set to a longer timeout

For a Positive Testing Experience…

Restrict intensive bandwidth use during testing (VoIP, Payroll, Drop box) Restore software (Deep Freeze) configured to retain test data after reboot Text To Speech –Volume and MP3 Laptop protocol – Use AC power, wired access, wireless check All other applications closed on testing machines during the test Prioritize/Allow *.ctb.com

Ports Opened as described Anti-virus software full scans scheduled after testing hours For a Positive Testing Experience … Allow IPs (If IPs are used at site)

Blue = required Orange = suggestions

Developed under contract with the Oklahoma State Department of Education (SDE) by CTB/McGraw-Hill Education LLC (CTB).

Slide 27