Transcript 2003 Assessment Results - Nevada Department of Employment

2003 Assessment Results
Prepared for:
The State of Nevada
Department of Employment,
Training, & Rehabilitation
By:
Pamela Gallion
Cannon Center for Survey Research
University of Nevada, Las Vegas
Overview of 2003 Project


Survey of Employers
Instrument & Methodology Development
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
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Point-of-Service Pilot Data
Job Development Services
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
Client Pre and Post Assessment Instruments
Descriptive Report on Other States’ Practices
Transition Services
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Focus Group Results & Instrument Development
Employer Survey Results
•Completed interviews with 86 employers.
•93% of employers reported having
job openings this year.
•4298 jobs
•57 openings last year (average per employer)
•9 employers had 100 job openings (mode).
The Good News!

49% of employers either contacted or were
contacted by BVR/BSBVI for job placement!
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–
36% of the employers surveyed called either BVR
or BSBVI for a qualified candidate.
13% of employers were contacted by BVR or
BSBVI to place a candidate.
Why Employers Didn’t Call BVR/BSBVI
Reason for not Calling BVR/BSBVI
No of Responses
Didn’t think to do so
8
Have “in-house” hiring procedures
7
No need to
7
Physical restriction
6
Advertise in Newspapers
4
Use JobConnect
2
Qualified Candidates

25 of the 29 employers that called BVR/BSBVI
received a qualified candidate.

23 of the 25 were hired.

Only one employer reported that the candidate
was not qualified.
Rehabilitation Counselors

70% of employers that called BVR/BSBVI &
hired a candidate received assistance from a
rehabilitation counselor.

56% rated counselor assistance “excellent”

44% rated counselor assistance “good”
Ever Referred Employee to BVR/BSBVI

34% reported yes.
–
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
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This is twice the number that reported the same
last year.
24% reported “no need” to do so.
79% of those that did refer employee to
BVR/BSBVI received services that enabled
them to retain employee.
All but 2 employers “DID” retain employee.
Didn’t Refer Employee to BVR/BSBVI

30% reported no.
– Reasons for not referring employee
 Didn’t
know about it.
 Work with disabled ourselves.
 Guidelines too rigid.
 Didn’t know where to call.
Employer Incentives

60% reported using
–
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37% used WOTC (work opportunity tax
credit)
31% used on-the-job-training
23% used on-site work experience
10% used all three employer incentives
Employer Incentives

40% reported not using
–
–
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19% were not familiar with them
3% had no need to use E.I.
2% too much paper work involved
10% various other reasons
Client Point-of Service Survey
(Pre & Post Assessment)


New Methodology
Two Phases of Data Collection
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Pre-Assessment: self-administered questionnaire
at the time of application.
Post Assessment: via telephone interview 30 – 45
days after case closure.
Pilot Test Data

Responses from 70 respondents who
applied to BVR/BSBVI by July 18, 2003

All applicants but one were applicants
to BVR
Services Needed to Assist in Going Back to Work.
Services Needed To Return To Work
46%
71%
49%
71%
67%
Technology / Equipment
Job Referral
Classes / School
Vocational Counseling
Job Training
What Services Our Clients Want the Most!
Most Important Service Expecting
37%
Classes/School
29 %
Job Training
16%
Voc. Counseling
11%
Job Referral
Tech./Equip.
0%
8%
10%
20%
30%
40%
Time Expectations
Length of Time for Services
18%
< Year
180 - year
26%
90 - 180 days
26%
30%
> 90 days
0%
5%
10%
15%
20%
25%
30%
Purchasing Job Development Services

This portion of the assessment covers information
gathered from states that collectively have over 100
years of experience in purchasing services from
community based vendors.
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Texas – Always
Virginia – 30+ years
Illinois – 30+ years
Wisconsin – 20+ years
Oregon – 10 + years
Alabama - 8 years
Oklahoma – (No figure)
Services Purchased Most Often

Job Development – 6 States

Vocational Evaluations – 4 of 6 states

Job Placement – 4 of 6 states
How Plan for Transition to a Fee-Based
System Was Developed

Consistent Patterns
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No state reported hiring a consultant to aid in the
transition process.
Three states sought input from current staff that
would ultimately be making purchasing decisions
Two states did surveys with consumers and staff
Fees

Consistent Patterns
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Fees are the same statewide
Fees are not based on actual expense
Fees are based on attainment of milestones or
goals.
Payment of Fees


Typical fee-for-service arrangement is
payment either at the start of the case or
when the client finds a job (finding a job is
often the 1st milestone/goal.
Final payment made when the final milestone
is met (90 days of employment).
Examples

Texas:
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Flat fee of $353 upon employment
At 90 days of employment vendor receives 100%
of the last full week’s gross earnings
This figure is not to exceed $500
Vendor must produce a check stub to receive
maximum contract amount ($858) or will receive
$200 at 90 days of employment.
Examples

Wisconsin:
–
–
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50% at point of hire ($900)
50% at 90 days of employment
Total $1800
Examples

Illinois:
–
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Base Plus Performance (equal payments made
on the entire contract)
Divide funds for services into 2 components

–
Base component & performance
$5000 total for job development
Transition Services

Focus groups were used to gather
information for transition services
–
–
Transition Forum helped coordinate them
Parents and students in Las Vegas, Reno, &
Fallon attended the focus groups
Three Themes



More Vocational Rehab Counselors
Better communication between parties
involved (parents, counselors, students,
schools)
More money for funding of transition
programs.
Providers of Transition Services
–
Four Ways to disseminate information about
transition services.
–
Flyers
 Readily available to parents & students
– Schools need to be more involved
– Public service announcements
– Transition Expo
 To be held throughout the state more often than once
a year.
Providers of Transition Services Think
That . . .
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There needs to be more collaboration between
parents & school district.
–
Schools need to take more responsibility for
getting students into voc rehab.
–
Students need to advocate for themselves.
Transition Students & Parents

How did you find out about transitional services?
– In most cases the student or parent seeks help on
their own.
– Often the process starts in schools but there
appears to be no clear cut method of obtaining
information or services.

“Some counselors are simply better than others at getting
information to parents, and some parents are simply better
than others at seeking out the information and services they
need to help their children.”
Transition Students & Parents Think
That . . .
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Rehab counselors do not call them often enough.
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Rehab counselors do not find jobs for them but, if
they do, the jobs do not necessarily suit them…
rather, suit the counselor’s need to close the
case.
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Parents think they are “left out” of the process
when their child turns 18 and the counselor is no
longer obligated to talk to them.
Transition Parents & Students Also . . .

Understand that counselors are restricted by
what they can do by program guidelines and
funding restrictions. – Although this does little
to quell frustration
Transition Parents & Students Also . . .

Said “. . . There are some real awesome
people working there (Voc Rehab) they are
just so understaffed and so under funded.
They have to spread themselves so thin and
we appreciate what they do.”