Unified Communications

The next great leap in Productivity

Tom Moreo – [email protected]

Cornerstone Information Technologies, LLC

E-Mail/Calendaring Team Workspaces

Identity & Presence

Across Devices Across Networks

Desk Phone Voice Mail

Instant Messaging IP Telephony VoIP Conferencing Voice, Video Web Application Integration

E-Mail Cell Phone Video Conferencing Fax

UC is

NOT

–

An IP PBX or IP enabling a PBX

– –

Telephony is a component of UC Unified Messaging – Voicemail /Faxes in your email

–

UM is a component of UC

Enterprise Telephony E-Mail & Instant Messaging Audio Conference Video Conference Web Conference Voice Mail Vertically integrated communication silos Inefficient communications Communications overload Parallel infrastructures Multiple vendors UC

IS

–

A Single Unified Integration Architecture that enables the user to exchange information from any location at any time utilizing a variety of communication tools.

Unified Experience Platform Horizontally integrated common platform Standards-based distributed architecture Common Database and Directory Anywhere accessibility One Client

   

Multi-party Voice, Video and Web Integrated Device Experience conferencing (including Roundtable)

Mature – First released in 1999   Presence Instant Messaging   Voice - Since 2000 Video  Conferencing Software license is part of Office 2007 premium editions

Instant Messaging

 Office Enterprise  Roll out Communicator 2007   

Software-powered VoIP, PBX functionality

SMS or other packaging 

Hardware Independence

Client settings are auto configured

Unified Communications Messaging IM/Presence Conferencing Voice

Unified Messaging on Exchange

enables Outlook Voice Access

Voice and Dial Access to Outlook items such as: E-mail, Voice Mail, Calendar, and Contacts

?

Mail Setup Mail Format Spelling Security Other Delegates Voice Mail Telephone Settings To use your telephone for access to messages, Calendar and Contacts, call (xxx) xxx-xxxx and enter your voice-mail password at the prompt.

My telephone number: 425-706-0911 Voice-mail greeting Out of Office voice-mail greeting Play or record your greeting on your telephone.

Dial Missed Call Notifications You can receive notifications when callers attempt to contact you but do not leave voice-mail messages.

Send e-mail to my Inbox when I miss a telephone call.

Reset Voice-mail PIN Change your personal identification number (PIN) to access your information from the telephone.

Reset PIN Telephone Access Folder Select a folder to read when you access mail items from the telephone.

Read this folder by telephone: Inbox OK Cancel Apply User can reset their own PIN#

Unified Communications Messaging IM/Presence Conferencing Voice

“Information Workers waste 30 minutes per week in phone tag; for 50% of calls Information Workers make, they have to look up the phone number.” —Harris    Contact the “person” by name using the best means of communication “Presence” available from within MS Office and other applications Context and content shared from within the communication experience

Unified Communications Messaging IM/Presence Conferencing Voice

Communications & Collaboration Content Management Workflow & Portal Search Business Intelligence Integration Offers Immediate Contextual Collaboration Outlook 2007 and Conferencing Add-in

Tandberg Polycom

Unified Communications Messaging IM/Presence Conferencing Voice

 More Innovation and Choice  Rich user experience  Adaptive codecs  Anywhere Access  Wide range of devices available  Voice integrated into existing assts and applications  Greater Cost Reduction  Standards based Gateways  Significant device cost saving potential  Software business model

Caller info from lookup Microsoft Communicator Window Open Recent Matter

  

PBX and IP PBX’s have the following limitations:

  Limited by the hardware    Number of buttons on the phone limiting It requires additional line (for use by delegate) Limit to number of conferenced parties The PBX administrator needs to set this up

Added Features

  Easy handling of multiple calls Taking notes during a call  More context for a call

Ease of use - OCS setup similar to Exchange

  Making and/or receiving calls on behalf of other user End-user can change the shared line configuration on the fly

By 2011, 46.6 million corporate employees globally will spend at least one day a week teleworking, and 112 million will work from home at least one day a month. The highest proportion of these will be U.S. workers.”

-Dataquest Insight: Teleworking, The Quiet Revolution, Caroline Jones   

Transport optimized for poor networks. Codecs optimized for variable conditions Simple and secure “Anywhere Access” – no VPN required Familiar experience - Extending Office Communicator 2007

Managed PC Unmanaged PC (Home PC, Kiosk, etc) Mobile & Traditional Devices Access Control Team Workspaces E-Mail LOB Applications Intranet Web Applications Firewall Documents & Files Web & Video Conferencing Calendaring Instant Messaging

    Communication with users outside your organization Signaling and data encrypted with certificates Leverages same infrastructure as for external users Offers significant toll reduction OCS 2007 Installation Edge Servers In DMZ Edge Servers In DMZ OCS 2007 Installation

Microsoft ® Office Outlook ® 2007 Microsoft ® Office Communicator 2007 Microsoft ® Office Outlook ® Mobile Microsoft ® Office Communicator Mobile Exchange Server 2007 Office Communications Server 2007 Microsoft ® Office Outlook ® Voice Access Microsoft ® Office Communicator Phone Edition Microsoft ® Office Outlook ® Web Access Microsoft ® Office Communicator Web Access

Interoperability

  Vendors working natively with OCS         Alcatel-Lucent Avaya Cisco Ericsson Mitel NEC Nortel Siemens TDM-based PBXs or non-native IP PBXs  Use SIP gateway to gain interoperability    Audio Codes Dialogic Quintum

Administering communications infrastructure Multiple application administration interfaces – Telephony, IM, Conference Have to provision and manage users, and devices in each system End to End - Quality and Security Integration with business processes Insufficient tools/automation to integrate with business processes Require centralized policy management for all communications Monitoring and availability Multiple consoles and management systems in the enterprise Monitoring systems don’t effectively integrate with troubleshooting tools

QoS supported but not required Comprehensive, user-focused approach to quality Smart, adaptive end-points Real time metrics of actual experience Media stack optimized for unmanaged IP networks

Wide Band MOS Rating

2,5 2 1,5 1 0,5 0 4,5 4 3,5 3 Perfect Network Corporate Network Internet High Congestion Office Communicator Traditional IP Phone Source: Psytechnics 12/06

Administering communications infrastructure Multiple administration interfaces – Telephony, IM, Conference Have to provision and manage users, and devices in each system Integration with business processes Insufficient tools/automation to integrate with business processes Require centralized policy management for all communications Monitoring and availability Multiple consoles and management systems in the enterprise Monitoring systems don’t effectively integrate with troubleshooting tools

     Embed Communicator into any application Add communication features to Windows Workflow Extend your existing telephony infrastructure Build communications into any business solution Quickly develop solutions with well-known tools



Server policy

 Limit the type of conference that can be setup   Limit who can setup a conference Limit how many users per conference 

Client policy

  Limit the bandwidth used per application Specify the ports, limiting the range used

Administering communications infrastructure Multiple administration interfaces – Telephony, IM, Conference Have to provision and manage users, and devices in each system Integration with business processes Insufficient tools/automation to integrate with business processes Require centralized policy management for all communications Monitoring and availability Multiple consoles and management systems in the enterprise Monitoring systems don’t effectively integrate with troubleshooting tools

QoE Monitoring with QoE, MOM or System Center Server

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Reduce interruptions and help your employees find the right people, right away Lower your costs and reduce travel while increasing collaboration Provide a more customized telephony infrastructure for mobile workers, tele-workers, and new employees Light up your Microsoft Office investments by broadly deploying instant messaging and presence Broadly deploy audio, web, and video conferencing while removing your reservation less audio costs next Provide a more flexible voice experience while reducing your telephony costs once conferencing is in place

Tom Moreo – [email protected]

Cornerstone Information Technologies, LLC