AGENDA

• • • • • • • NEED WHAT IS UC COMPONENTS OF UC ARCHITECTURE CHALLENGES & BENEFITS MARKET & MAJOR PLAYERS – OVERVIEW FUTURE OF UC

Businesses Struggle to Keep Pace

Technology Advancements

Lack of Integration

Employee Preference

Users Taking Matters Into Their Own Hands Business Employee

CHANGING WORKFORCE AND WORK PATTERN Call My Phone Find Me, Follow Me Different Users, Different Styles, Different Workspaces See Me, Contact Me, Meet Me Online

The Way We Work Is Changing and Technology Can Help

 Operations across time zones  The evolving workspace Business  Continuous connectivity  Real-time information Technology Legal  New and changing regulations  Policies  Security Competition  Empowered employees  Customer intimacy  Larger businesses Society  Social networks and Web 2.0

 Mobile workforce  Green initiatives

Unified Communications – The Myths

It’s Just Skype.

It’s Just a Fancy Word for Voice over IP.

It’s Voicemail in Your Email.

It’s Definitely Not for Small Businesses Like Mine.

Whatever It Is, It’s More Than I Need.

It’s Patching Things Together That Don’t Work Together.

It’s Big, Complex, and Expensive.

DEFINE UC

UC is the integration of real-time communication services such as instant messaging (chat), presence information , telephony (including IP telephony ), video conferencing , data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards ), call control and speech recognition communication services such as with non-real-time messaging (integrated voicemail , unified e-mail , SMS and fax ). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Components of UC

• • • • • • Communications: Voice, data, and video Messaging: Voice, email, video, and IM Conferencing: Online, audio, and video Application integration: Microsoft Office and CRM Presence: IP phone, desktop clients, and call connectors Common user experience: Desktop, phone, and mobility

Model of UC

Unified messaging focuses on allowing users to access voice, e-mail, fax and other mixed media from a single mailbox independent of the access device.

Multimedia services include messages of mixed media types such as video, sound clips, and pictures, and include communication via short message services ( SMS ).

Collaboration and interaction systems focus on applications such as calendaring, scheduling, workflow, integrated voice response ( IVR ), and other enterprise applications that help individuals and workgroups communicate efficiently.

Real-time and near real-time communications systems focus on fundamental communication between individuals using applications or systems such as conferencing, instant messaging, traditional and next-generation private branch exchanges ( PBX ), and paging.

Transactional and informational systems focus on providing access to m-commerce , commerce , voice Web-browsing, weather, stock-information, and other enterprise applications.

e-

Unified Communications Is Not a Product or Set of Products… It is an Architecture… …that Integrates, Unites, or Connects … …Traditionally Diverse Modes of Communications… …Helping You Quickly Adapt to Market Changes, Increase Productivity, and Improve Your Competitive Advantage.

Using Unified Communications, You Can…

Connect Serve Customers Better Connect Everyone Be More Productive Secure My Business Work from Anywhere Collaborate

Take Advantage of Unified Communications Securely from Anywhere You Work

Branch Office On the Road With a Client Home Office

Market Scenario

Future of UC

- Movement toward Software Approaches - Distance from hardware-centric products - Service Oriented Architecture - Increasing Web Services - Demanding Mobility - Always Connected - Faster and Quick Response - Increased Competition

BE UNIFIED . BE CONNECTED