Transcript OCS and Exchange in Action - Microsoft Community Event

OCS and Exchange in Action
Nathan Winters – Exchange MVP
Dimension Data – Lead Consultant
MMMUG – www.mmmug.co.uk
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Microsoft Unified Communications
Messaging
E-mail
Calendaring
Unified Messaging
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Communications
Instant Messaging
Conferencing
Enterprise Voice
OCS 2007 R2 Architecture
UC endpoints
Public IM
Clouds
AOL
Yahoo
Windows
Live
DMZ
Data
Audio/
Video
SIP
Remote
Users
Edge
Servers
Active
Directory
OCS 2007 R2 Pool
Workloads:
• IM/Presence
• Conferencing
• Voice
• UCAS Applications
• Apps sharing
Front-End • Web Components
Server(s)
Communicator
Web Access
Advanced
Media GW
Federated
Businesses
(Mediation
Server)
PSTN
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Monitoring
Server
Backend
SQL server
Exchange
2007 Server
UM
Archiving
Server
Voicemail
Group
Chat
Exchange 2007 Server Roles
Exchange 2007
Edge Server
Exchange 2007
DMZ
Intranet
Windows Server
Exchange 2007
Edge
Transport
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Windows Server
Exchange 2007
Client
Access
Hub
Transport
Mailbox
Unified
Messaging
Our Demo Environment
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Clients and Devices for OCS 2007 R2
Office Communicator 2007
Office Live Meeting 2007 client
Conferencing Add-in for Microsoft
Office Outlook
RoundTable
Office Communicator Web Access
Office Communicator Mobile
Office Communicator phone experience
PC peripheral devices
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Exchange Server 2007
Investment themes
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Built-in
Protection
Enterprise-class availability at lower cost
Protection from internal and external threats
Simplified compliance for the organization
Anywhere
Access
Unified messaging solution
Outlook experience from desktop to mobile devices
Efficient collaboration: meetings and document sharing
Operational
Efficiency
Optimized for performance and scalability
Easier and more flexible deployment
Greater administrator productivity
Problems Being Addressed
Voice and e-mail exist as separate inboxes
hosted on separate servers accessed through
the desktop for e-mail and the phone for
voicemail
Fax messages come to stand-alone fax
machines and require personnel to monitor
Users and administrators have to manage
their communications from multiple
locations with multiple sets of tools
Streamlined
Communications
Operational
Flexibility & Control
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Extensible
Communications
Platform
Delegation
Key features
Inbound & Outbound Calls
Multiple delegate support
Multiple executive support
SimRing exec and delegates
or delegates only
Configurable through
Communicator by
Executives
Delegates must
use Attendant
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Communicator Attendant
Call management application for team assistants
Team assistants and front-desk receptionists using presence to manage
conversations and provide fast, efficient service to callers
Key Features
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Single Screen UI for multi-call handling
Rich presence in contact list and groups
Incoming conversation queue
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Consultative, Safe & Blind transfers
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Integrated conversation history, templates
& notes.
Client-side Music on Hold
Repeat caller notification
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Communicator Mobile
NEW: Single Number Reach
Performance improvements
Mobile presence state
Usability enhancements
NEW: Communicator Mobile for Java
Nokia (S40), Motorola RAZR (v3XX)
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The Unified Mobile Device
Currently have a minimum of two numbers
Work Extension
Work Mobile
Personal Mobile
x,y,z
Can Simultaneous Ring \ Auto Forward
Set through MOC and CoMo
Unifying the Experience
What about the other way around:
Dialling out from your mobile..?
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Single Number Reach
Provide single number for business communication
Mobile devices are an extension of your
company identity
Incoming calls to work number are routed to mobile device
Outbound calls from phone use work number identity
One voice mailbox for all work-related communication
Maintain enterprise relationship with value chain
participates even if key employee departs
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Single Number Reach
Scenario: Alex calling Ben
Alex
Ben
Alex select Call via Work (signal goes trough the cellular network data channel)
Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)
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Communicator Web Access
HTML-based IM, presence, & desktop sharing
Use a web-based version of Office Communicator to find people, see their presence,
IM with them, desktop share, or start an audio conference
Key Features
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Consistent experience, no training
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Ability to invite anonymous users
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Cross-platform support, zero client
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Multi-party instant messaging
Web based desktop sharing
Add audio to an existing session by
OCS dial out to a preferred device
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Cross Platform Desktop Sharing
Communicator based sharing of desktop programs
Collaborating users can share their desktop programs
across different platforms
Key Features
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One click sharing from Communicator
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CWA* for browser based experience
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Call Me
Fast rendering
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* Communicator Web Access
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Group Chat
Persistent topic based conversations
Teams can collaborate with each other by participating in topic based discussions
that persist over time
Key Features
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List of available Chat Rooms
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Chat Room History
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Customizable filters and alerts
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Archiving for compliance
Response Group
User configurable call treatment, queuing & routing
Teams can set up a call workflow to answer incoming calls , route to a queue
and deliver to an available team member to respond to the inquiry
Key Features
IVR , Speech Recognition and
Text-to-Speech Call Treatment
User-configured routing rules
Serial, parallel, longest Idle
& round robin routing
Call Queuing with Music on Hold
Agent presence aggregation
Call context on inbound calls
Dial-In Conferencing
On premise audio conferencing bridge
Save conferencing costs by setting up an on-premise audio-conferencing
bridge for both internal and external users
Key Features
Supports VoIP and/or
PSTN dial-in
Conferencing Attendant
Scheduled or
reservationless conference
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Streamline Communications
Intuitive experience for end users to manage their communications
Empower your workers with software-powered voice
Find & communicate with the right person, right now
Rich, flexible, integrated conferencing solutions
Click-to-communicate from where you work
Anywhere access on any device
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Operational Flexibility & Control
Provide the choices users want with the control you need
Reduce costs while expanding options
Reduce costs while expanding options
Ensure
compliance
Ensure
compliance
and securityand security
Centralize
provisioning
Centralize
provisioning
Simplify management
Simplify management
Provision devices that meet user needs
Provision devices that meet user needs
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Extensible Communications Platform
Build on a platform that works with what you have today
Extend your existing telephony infrastructure
Build communications into any business solution
Quickly develop solutions with well-known tools
Deliver more secure communication solutions
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Key Concepts
Presence
Different Groups
Automation
Custom Presence
Instant Messaging
Escalation to other media
Voice
LiveMeeting
Transfer Call
Outlook & OWA Integration
Exchange Unified Messaging
Communicator Web Access
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Key Concepts
LiveMeeting
Dial in conferencing
Access from the Web
Communicator Mobile v3
Response Group
Attendant Console
Delegation (Boss/Admin)
Group Chat
Desktop Sharing
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Q&A
Contact Details
Nathan Winters – Lead Consultant – Exchange
MVP
[email protected]
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