Transcript Module 12 - OCS Overview and Business Value

OCS 2007 R2 Overview
Exchange Deployment Planning Services
Office Communications Server
Goals
The Overview module has the following goals:
 Overview of OCS 2007 R2 features
 Business requirements: uncover main
drivers to move to OCS 2007 R2
 Set borders around solution
 Summary of SLAs/OLAs requirements
Overview Audience
Ideal audience for this module
 Business SME
 UC SME
 Operations SME
 Security SME
 Helpdesk rep (optional)
Overview
In this module focus on the following:
 Keep in mind the challenges you currently
face with your current messaging
architecture
 When we discuss OCS 2007 R2 features
make note of which ones would be of
benefit to your organization or would solve
business challenges
Overview
OCS 2007 R2 Features
After this module you should have:
 A good idea of the technologies you are
most interested in for the new OCS 2007 R2
infrastructure
 An high level view of how OCS 2007 R2
features can mapped to your business
needs
 A high level understanding of your
organizations business, organization and
technical requirements for a UC solution
Today’s Business Environment
What customers are telling us
Distributed workers need to collaborate remotely, train and conduct events
Connect
Organizations
Engage
Attendees
Software +
Service
Choice
Reduce cost of travel and proprietary audio and video conferencing
Meet needs of both new and advanced users
Make remote meetings as effective as face-to-face meetings
Incorporate rich media and video to engage attendees
Have two-way audio and breakout rooms for more interactivity
Service for quick deployment across the organization
Software for information control and unified implementation
Software and Service solutions that work together
OCS 2007 R2 Features
Microsoft’s IM/Presence
Solutions
Feature Highlights
Reach the right person, right now
Ubiquitous Click to Communicate
Federation with suppliers and partners
Embrace communications-enabled
Business Processes across enterprise
Lower costs by optimizing business
processes
All communications are encrypted
IM messages can be logged for compliance
Leverage AD credentials and account for IM
Improved
Productivity and
Effectiveness
Strategic
Competitive
Advantage
Security and
Compliance
Instant Messaging
Realize productivity benefits through realtime communications
Key Features
1-1 and multi-party instant messaging
Reply to an email with IM and retain
subject line and context
IM using rich text
Conversation history available in Outlook
Escalate to voice, video and desktop
sharing
Connect with federated organizations
Secure: messages are encrypted
Access from desktop or mobile device
inside or outside the organization
Intelligent Presence Aggregation
Intelligent aggregation of presence that accounts for multiple
devices, calendar information and user over-ride
Anywhere Access
Similar experience from desktop to mobile devices
Desktop Access via:
Microsoft® Office Communicator
Traditional Voice Access via:
Microsoft® Office Communicator Phone Edition
Mobile Access via:
Microsoft® Office Communicator Mobile
Internet Browser Access via:
Microsoft® Office Communicator Web Access
Rich, Enterprise-class Presence
Find and communicate with the right people
the right way
Key Features
Ubiquitous, immediate, visual
representation of a person’s availability
Automatically calculated from Outlook
calendar, computer activity and call status
Can be manually set by user
Tag a person to see when they’re available
Access Levels controls enables privacy
Access Information via Presence Icon
Click to Access Contact Card, Calendar Information
and other organizational information
User Properties from AD
Product Manager
Contoso
Redmond
WA
+1.425.555.1234
Contact Card
Office Integration: Outlook,
SharePoint
Immersive integration of Presence, IM and other collaboration modes
into Office Applications
Key Features
Adds rich presence and Click-toCommunicate into Office
Requires:
Office 2007, including Outlook,
Word and Excel
SharePoint 2007
Outlook Web Access
Microsoft Dynamics
SAP/Microsoft Duet
Group Chat
Improved knowledge dissemination through
persistent, multi-party discussions
Key Features
Subscribe to multiple chat rooms
Support for text, hyperlinks, file share
Customizable notifications and alerts
control interruptions
User-defined filters enable “intelligent
consumption” of information
Chat History search transforms chat
into a knowledge asset
Federation between Enterprises
Enabling seamless B2B communications between
partners and suppliers
Contractor Y
Supplier Z
Partner X
Key Features
Enables efficient communications by
leveraging presence, IM, voice, video,
desktop sharing and application
sharing between enterprises
Secure communications
Authentication and trust relationships
Foundation for enabling immersive
integration of business processes
Fabrikam
Contoso
NW Traders
Public IM Connectivity
Connect OCS to your customer base or business
colleagues through leading public IM providers
Key Features
IM and Presence connectivity with
MSN/Windows Live, AOL, & Yahoo!
Connect with colleagues, customers and
partners through a controlled and security
enhanced connection
Requires OCS Standard CAL and a per
user LCS PIC license. Sold through
Volume Licensing
Christoph Sprenger
Microsoft UC Platform Capabilities
Software-Powered Unified Communications
Efficient application creation
Conferencing
Enterprise
Telephony
Presence & Instant
Messaging
Built-in security
E-Mail and
Unified Messaging
Extensible software foundation
Unified
User Experience
Software Platform
Common Management
Productivity-enhancing applications
UC Platform Applications:
Person to Person Communications
Integrate collaboration into your line of
business applications
Key Capabilities:
Build Rich Presence into any
application
Power-up Click to Communicate
Display communications context in
line of Business Applications
Tailor Presence for your business
Build task-tailored collaboration
clients
UC Platform Applications:
Business Process Communications
Integrate collaboration into your business
processes and workflows
Key Capabilities:
Presence-aware notifications and
alerts from automated workflows
Automated agents contacting users
via IM or Phone
UC-enabled, skill-based Automatic
Call Distributors for finding the right
person, right now
UC Platform Applications:
Anywhere Information Access
Build multi-modal portals to enable Access to
Information Anywhere through any device
Key Capabilities:
Build IM or Speech-driven selfservice applications
Add other communication modes
to Interactive Voice Response
(IVR) applications
IM, video, application sharing,
web portal
Presence of specialists to
enable click to communicate
Microsoft Integrated Platform
CUSTOMERS
Enterprise Content
Management
Business Productivity Infrastructure
Unified
Collaboration
Communications
Enterprise Search
Business
Intelligence
Data Management
Data Protection and Recovery
Core Infrastructure
Security and Networking
Identity and Access Management
PARTNERS
Client
Capabilities
Desktop, Device, and Server Management
ERP
Application
Platform
User Experience
Development
EXISTING
Service-Oriented Architecture and Business Process
Common Services
Top Ten Reasons To Move to
OCS 2007 R2
Top Ten Reasons
• Rich presence integration - By simply looking at a contact name
and the presence icon associated with that person, you can see whether a
person is available, in a meeting or out of the office and determine the
best way to communicate with them. New in Office Communicator 2007
R2, you can also see what device a person is logged in on. This allows
you to instantly make the right communication choices.
•Collaborate easily with desktop sharing - Quickly and easily
share your desktop with colleagues through the new desktop sharing
capability in Office Communicator 2007 R2. Create an instant messaging
session that can be altered to add voice, video and desktop sharing for an
immediate and complete collaboration session. Get everyone on the same
page by having a virtual meeting where they can view the same
information at the same time. Share control of your desktop for more
active collaboration, enabling you and remote colleagues to work together
on documents, presentations and spreadsheets as if you were sitting sideby-side at the same desk.
Top Ten Reasons
•Improved control of your audio conferences - Office
Communicator 2007 R2 provides an updated interface that helps you
control and manage your audio conference effectively. View the list of
participants, determine the active speaker, mute and un-mute, and easily
promote a participant to presenter to share controls with a click of a
button. As a software application, Office Communicator 2007 R2 makes it
much easier to do these tasks without the need to remember and use
touchtone commands.
•Invite customers, partners and suppliers to a
collaboration session - You can now invite users outside your
organization to an Office Communicator 2007 R2 session. Through Office
Communicator Web Access 2007 R2, external users can share all the
capabilities offered, including instant messaging, desktop sharing and
conference calls, without the need to install any software. All you need is a
web browser and an internet connection to participate.
Top Ten Reasons
•Team Call Forwarding - Office Communicator 2007 R2 now gives
you the ability to forward your calls to your team so they can cover for you
while you are away. You can even set a short time delay so they only see
the call if you are unable to answer it. Team members will see the call is
being transferred on your behalf in the incoming prompt and you’ll get a
notification in email for any call answered by a team member. The call
forwarding feature works with your Office Outlook contacts list to make
sure that calls from someone in your Outlook personal contacts (such as
friends and family) are not forwarded to the team.
•Have a delegate manage calls on your behalf - Now you can
appoint delegates in Office Communicator 2007 R2 who can place and
answer calls on your behalf. Delegates use the new Office Communicator
2007 R2 Attendant, an application designed with executive and
administrative assistants in mind. Delegates can add notes or chat with
you within Office Communicator before forwarding calls so you have more
information about the call before you answer.
Top Ten Reasons
•New! HD Video - Have a richer conversation by sharing video in high
definition. Office Communicator 2007 R2 now supports high definition
(HD) and video graphics array (VGA) modes, which become available
under certain conditions. Select the desired resolution with ease in your
Office Communicator 2007 R2 window.
•Updated! More integrated experience with your IP desk
phone - Office Communicator 2007 R2 now makes audio
communication easier for you, with Office Communicator Phone Edition.
Place a call using Office Communicator 2007 R2 and use your Internet
Protocol (IP) phone as the audio device or vice versa. Call controls
including conference, hold, and transfer are synchronized to give you a
seamless experience.
Top Ten Reasons
•Updated! Easy Access to your voicemail - Now you have
improved access to your voicemail and voicemail options from Office
Communicator 2007 R2, making it easy to manage your communications from one
place. Receive your messages or change your greeting from the Office
Communicator window.
•Plus all the features from Office Communicator 2007 Office Communicator 2007 R2 is the updated version of Office Communicator
2007, so you will be able to use all the instant messaging, audio, video and web
conferencing features that you have come to enjoy. With Office Communicator,
you have access to multi-party instant messaging, streamlined management of
your contacts, powerful phone features and integration with Microsoft Office Live
Meeting. The presence indicator, which is at the core of the communications
experience, works with Microsoft Office applications so you can click to
communicate from within the applications you use most. In addition, Office
Communicator 2007 R2 provides the freedom to work from the location of your
choice, keeping you connected whether you are in the office or on the road. You
can access all the capabilities via an Internet connection, without requiring a
secure tunnel (VPN connection) to the corporate network.
OCS 2007 R2
Organization Requirements
OCS 2007 R2
Organization Requirements
The organization requirements will be
categorized into the following:
 Business Drivers
 Business Requirements
 Operational Requirements
 Technical Requirements
OCS 2007 R2
Organization Requirements
Keep in mind the following:
 What are our main business drivers for
migration from a business, user, and
operations perspective?
 What are the main requirements from a
business,
operations
and
technical
perspective?
 What type of Service Level Agreements
(SLA) do we or will we have?
 What type of Operational Level Agreements
(OLA) do we or will we have?
OCS 2007 R2
Business Drivers
OCS 2007 R2
Business Drivers
Business drivers can be considered high level
business reasons for pursuing an OCS 2007
R2 deployment
They should align with a business strategy
They should represent high level goals like
improving integration, improving operational
efficiency, etc.
OCS 2007 R2
Business Drivers
Example business drivers:
 Improve operational efficiency
 Improve business integration
 Reduce costs
 Reduce IT risk exposure
OCS 2007 R2
Business Drivers
DISCUSSION OF BUSINESS DRIVERS
OCS 2007 R2
Business Requirements
Exchange 2007
Business Requirements
Business requirements are the most important
drivers for a project and for the solution
architecture.
High level and general in nature. Justify
technology and scope of project.
OCS 2007 R2
Business Requirements
Example business requirements:
 SLA with guaranteed 99.9% uptime
 Full compliance with X regulatory
requirements
 Site wide disaster recovery within X time
and with X functionality
 Ability to host 25,000 users with 10% growth
over next 3 years
 Integration with Voice in the over next 3
years
OCS 2007 R2
Business Requirements
DISCUSSION OF BUSINESS REQUIREMENTS
OCS 2007 R2
Operational Requirements
OCS 2007 R2
Operational Requirements
Operational requirements describe the
supportability and usability of the solution
Formulated from two points of view
 Those who will administer/manage/support
solution
 End users who will utilized the solution
OCS 2007 R2
Operational Requirements
Example operational requirements:
 Centralized management and
administration of all servers
 Support of Group Chat
 Full recovery of system within X amount of
time
OCS 2007 R2
Operational Requirements
DISCUSSION OF OPERATIONAL REQUIREMENTS
OCS 2007 R2
Technical Requirements
OCS 2007 R2
Technical Requirements
Technical requirements specify the technical
parameters and feature characteristics of the
solution
Formulated from the standpoint of the IT
personnel
Secondary to and dependant on business
requirements
OCS 2007 R2
Technical Requirements
Example technical requirements:
 Support for content to be archived for 30
days
 Integration with our current telephony
system
OCS 2007 R2
Technical Requirements
DISCUSSION OF TECHNICAL REQUIREMENTS
End of OCS Overview
Module
For More Information
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Office Communications Server Tech Center
http://technet.microsoft.com/en-us/office/ocs/default.aspx
Planning services
http://technet.microsoft.com/en-us/library/dd425167(office.13).aspx
Microsoft IT Showcase Webcasts
http://technet.microsoft.com/en-us/library/bb687788.aspx
Microsoft TechNet
http://technet.microsoft.com/en-us/default.aspx
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