Transcript WDN Today - Invensys

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WW HMI SCADA-17
Wonderware Developer Network:
Overview and Roadmap
Michael Boor
WDN Technical Content Manager
© 2012 Invensys. All Rights Reserved. The names, logos, and taglines identifying the products and services of Invensys are
proprietary marks of Invensys or its subsidiaries. All third party trademarks and service marks are the proprietary marks of their
respective owners.
©
Agenda
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Background
WDN Today: Providing Solutions
Who Can Access the WDN
Who is Using the WDN
Value to the Community
WDN Lifecycle
WDN Roadmap
Getting the Most from WDN
Background
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Needed: A single-source, secured site that gathered all types of
knowledge.
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Islands of knowledge everywhere, unconnected.
The Wonderware Developer Network (WDN) was launched in 2008.
~8000 knowledge "objects" + 100 articles.
~7,500 active visits.
Audience: Distributors, System Integrators, and other Wonderware
Ecosystem Stakeholders, Wonderware Support Engineers.
WDN Today
• The WDN is THE Invensys support site for the Wonderware brand.
– Provides direct self-service support for Wonderware customers.
– Used by support engineers for solutions.
– Used by distributors and SIs.
• Knowledge sharing destination for the Wonderware ecosystem.
– Best practices
– Deployment
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WDN Today:
Providing Solutions
• 18,000 + knowledge objects (FAQs, Diagnostics, Deployment,
Security Bulletins, Videos, etc.).
• ~25,000 individual visits each month, from ~8,000 users.
• Dwell time average = 7.5 minutes.
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WDN Today:
Providing Solutions
• Product documentation and solutions.
• Testing bulletins for Microsoft Security releases applied to
Wonderware product.
• Wonderware Cyber Security updates.
• Wonderware product updates, service packs, patches,
and other supported software product releases.
• Tech Support utilities.
• Software Asset Manager (SAM)
product download and reporting.
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Who Can Access the WDN
• If you are a customer, you have access
(https://wdn.wonderware.com).
• Secured site (requires login and password).
• Content delivery is based on who you are and your entitlement.
• Customer content access is based on Customer FIRST entitlement
level.
• Premium and Elite levels can access more content
(SAM, Portals, case submission, etc.)
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Who is Using WDN and How
• Customers: 24 x 7 access to solutions, Tech Support publications.
• Distributors: Quick access to solution data for Tech Support.
• System Engineers and other Developers: Access to best
practices, product implementation patterns, product updates and
patches.
– Case management functions (open, manage cases), etc.
• Elite-Plus CF Customers: Custom Support Portals in addition to
all-access to WDN.
• Wonderware Development Partners (External): Product
distribution directly to Wonderware Customers.
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WDN Community Value
• 24x7 self-support.
• Pro-active product guidance.
• "Best practice" and consistent application patterns, resulting in
faster sales cycles for distributors, and faster time-to-market for
solutions.
• Product downloads and patches.
• Access to support utilities and applications like the Wonderware
Software Asset Manager (SAM).
• Elite-Plus Customer Portals for management.
• Networking through Product Forums.
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Roadmap
Enhance Solutions
and Customer
Focus
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2013: Integration
with Global KMS
2014: Deliver new
GCS Support
Portal
Getting the Most from WDN
• Overview
• RSS
• Bookmark
• Search
• Videos
• Begin Tour
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"What Customers are saying…"
• "Right on! (or should I say Write on! ;)"
• "Enjoying your recent blogs…"
• "Very Handy!!"
• "Interesting article! Keep up the good work…"
• "Cool stuff. Just in time for rolling out our latest project…"
• "Rockadocious!"
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Contact
• [email protected]
• Contribute!!
• wdn.wonderware.com
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Q+A
THANK YOU!
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