Transcript Customer Web Portal

Cribmaster
Customer Web Portal
Enter the world of Cribmaster
Support through your own computer
Signing into Cribmaster
web portal for the first
time is easy.
Just enter your
business email address
and press “submit”.
**Please note, we must have your email address in our database in
order for a temporary password to be sent. Contact WinWare
Support to verify we have your contact information.
1st Time login error page
A temporary password will be sent to your business email address.
Return to the web Portal and re-enter your email address and the temporary password.
You will then be prompted to Create a new, permanent password that only you know .
You
can quickly
check
the status
currently
open
incidents
and
review
We’ll
coveryour
theto
Incident
List,ofSubmit
and
Knowledge
tabs
that old
will incident
allow
You
cannow
Update
Welcome
contact
the Cribmaster
information
Customer
ornew
search
Web
the
Portal
Cribmaster
home
knowledge
page.
base.
history
or
Submit
new
incidents
to
the
support
team.
you to view information in greater detail.
To view For
a detailed
greaterlist
detail
of open
on a Incident,
specific
click
Incident,
on the
click
“Incident
directlyList”
on the
tab.
Incident
ID number.
A detailed account of the current incident status will then be displayed.
To create a new Incident,
select “Submit New”.
Type inEnter
a detailed
a Problem
description
Title. of version
the problem
that you
arePriority
requesting
Enter
your
software
and then
select
that help
best with.
suits
Remember
Select
toaadd
Product.
as much detailthe
as nature
possible.
of the request.
After
you
have
reviewed
the
request,
clickBrowse
Submitbutton
and it
Select Then
a related
select
asset
a Problem
and if you
Area
would
fromlike
thattopull
attach
down
a file,
menu.
click the
to the far right of the Attachment button.will be entered into our system.
An Incident Info page will then be displayed. Please
note the Web Conversion area at the bottom of the
page. You can add additional details and text chat
with the WinWare team. All items typed are kept with
that Incident for a complete record of the transaction.
Click on Public Folder and then
enter key words to search for. There
is an Advanced Search function to
Select the Knowledge tab to enter the
aid in your quest.
searchable knowledge base.
You may open or save
requested documents to
your computer.
Cribmaster
Customer Web Portal
This concludes the Cribmaster
Customer Web Portal Tutorial. If you
have additional questions, don't
hesitate to call toll free 1 888-419-1399