Transcript Activity and Cost

Framework Agreement for Social Care and
Support Services that Enable Individuals
to live in the Community
Potential Lead Provider Event
17 May 2011
Potential Lead Provider Event
Welcome from
Ian Hobbs
Interim Assistant Director
(Joint Strategic Planning and Commissioning)
Graham Varley
Policy Manager, Strategic Planning & Commissioning
Adult and Community Services Directorate
Potential Lead Provider Event
Agenda
•
•
•
•
•
•
Update on the PQQ Outcomes
What is a Lead Provider and what are its
responsibilities?
Contract Monitoring Proposal
Call-off Proposal
Group Discussions & Feedback
Next Steps
PQQ Update
Graham Newbery
PQQ Evaluation
•
202 PQQs received
•
•
•
•
•
Criterion 1 – Sole or Lead Provision
Criterion 2 – Overall Capacity
Criterion 3 – Range of Expertise
Participation of existing providers
Participation of new providers
Zones Map
Number of Lead/Sole Providers
Zone: 1
2
3
4
5
6
7
8
Sole or Lead
Provider
43 49 40
54
52
50
41
38
Consortium
Member
36 38 33
45
41
43
33
29
Sub Contractor
33 32 29
34
35
36
32
25
(Number one preferences only)
50 of you expressed lead provision as your
number one preference.
Overall capacity
Lot
Zone
1
Zone
2
Zone
3
Zone
4
Community
Based
Services
88
90
93
110
Regulated
Community
Based
Services
72
70
69
Personal care
62
58
60
Zone
5
Zone
6
Zone
7
Zone
8
95 105
81
83
87
75
88
69
62
74
67
76
58
53
Range of Expertise
LD
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Zone 7
Zone 8
Community Based
Services
69
67
67
81
66
78
60
61
Regulated Community
Based Services
59
52
58
48
55
47
71
59
59
52
73
62
57
49
51
45
Personal care
MH
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Zone 7
Zone 8
Community Based
Services
62
64
64
76
68
73
55
60
Regulated Community
Based Services
50
43
51
42
48
41
61
49
53
47
63
53
48
40
46
39
Personal care
OP
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Zone 7
Zone 8
Community Based
Services
51
52
55
62
57
59
43
50
Regulated Community
Based Services
46
42
45
39
43
40
53
50
48
46
52
46
40
35
41
37
Personal care
Provider Profile – Current/New
• Out of 202:
– 154 are current providers
– Majority of major suppliers participating
– 48 are new providers, of which;
• 36 are new to the DCC area
• 12 are new to this particular market
Provider Information Released
Information available to you via the Portal or PEN website:
•
•
•
•
•
Lead providers, members and sub contractors by lot
Summary sheet
Lead provider preferences
Contact Details
Geographical or other limitations
Updated 13th May, further weekly updates if necessary.
What is a Lead Provider and what are
its responsibilities?
Shaun Bennett
Lead Provider & Partners
Defining the Arrangements:
Sole Provider
Submits an ITT as a single provider (with capacity to
cover the whole zone) but may sub contract post
award stage in some circumstances
Consortium
Submits an ITT as a single entity but could sub
contract post award stage
Lead Provider
Submits an ITT as a partnership, either as:
A consortium group where there is a formal
agreement between partners; or
A contracting partnership where there is a more
informal arrangement between partners.
The lead provider can sub contract other
organisations post award stage
Legal Arrangements
Devon County Council
Framework
Agreement
T&Cs
Support Plan
when a
service is
called off
Lead Provider
Consortium Group agreement
Sub contract
Support Plan
Directly provided services
Partner
Administrative Arrangements
Devon County Council
Contract/
Service
Monitoring
Data
Payments
Lead Provider
Contract/ Service
Monitoring Data
Directly provided services
Payments
Contract/ Service
Monitoring data
 Performance
information
 Outcomes data
 Management
Information
 Quality
assessment
Partner
Responsibilities of a Lead Provider
•
•
•
•
ITT Stage
Award & Post Award Stage
Call Off Stage
Service/contract monitoring/
management
• Payments
Contract Monitoring Proposals
Max Sillars
Contract Monitoring Principles
• Approach to quality and organisational
processes checked at tender stage
• Streamlined, consistent range of monitoring
tools that providers will use to submit reporting
requirements
• Focus upon preventing issues, & continuous
improvement
• Desk top assessment will triangulate with
compliments, issues or complaints to inform a
rolling inspection and investigation schedule
Current Arrangements
Targeted
Support
QAF
Enabling
None
Personal
Care
CQC
Performance
KPIs (Apr ’11)
None
CM 2000
Outcomes
Outcomes data None
(Apr ’11)
Key DCC info Key DCC
info
Quality &
Safeguarding
Management
Information
None
Key DCC
info
Indicative Future Arrangements
CBS
Quality &
QAF
Safeguarding
Regulated
CBS
CQC
QAF?
Personal
Care
CQC
QAF?
Performance Simple KPIs
Simple KPIs
CM 2000
Outcomes
Support plan Support plan
outcomes
outcomes
Management Key DCC info Key DCC info
Information
Support plan
outcomes
Key DCC info
Contract Monitoring Issues
• Balancing service user and commissioner
needs against the need to minimise
bureaucracy and reduce costs
• Agreeing consistent tools that can read
across service areas, e.g. QAF
• Arrangements with sub-contractors
Call-off Proposals
Nicola Tribble
Calling Off Services
Services will be called off from the framework
either by:
Standard
Brokerage
By price for standard needs
Personal
Brokerage
By mini-competition for more
complex needs (how outcomes are
to be met and price)
Calling Off Services
• Standard Brokerage and Personal Brokerage can call-off
services from any of the lots
• Standard Brokerage will focus on personal care where a
standard package is usually required
• Personal Brokerage will focus on community based
support and regulated community based support
• Volume contracts can be called off from the framework
agreement by procurement
The Call-Off Process
Currently it is proposed that there are two stages
to the call-off process, which are:
Stage 1
Choice of
provider
An individual can choose a provider within
the financial envelope of their personal
budget
Stage 2
Choice not The Authority reserves the right to rotate
exercised providers where call off without
competition could result in a monopoly
within a zone
The Call-Off Process
• Any rotation of providers is only likely to
apply to the personal care lot and will only
involve those providers within a financial
envelope.
Group Discussion
•
•
•
•
6 groups
45 minutes
Nominate chair and note taker please
Feedback key issue from each of the
following questions – 5 minutes per group
• Full feedback will be circulated
Group Discussion
1. Discuss contract monitoring proposals
2. Discuss call off proposals
3. What issues (not necessarily Lead
Provider related) remain outstanding?
4. What further support do you need from
DCC as we move towards ITT stage?
Next Steps
• Decision late May / early June
• Consortia/Partnership events early June
(by zone)
• ITT released at the end of June/early July
• ITT launch event (“how to”)
• Implementation date
Potential Lead Provider Event
• Regularly visit the framework pages of the
Provider Engagement Network website:
www.devon.gov.uk/framework-agreements
• Additional information will also be released
via the ProContracts portal
• Thank you for your attendance